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October 2023 by Debra Studniarz
I had an exceptional experience here! I ordered my Bronco and I was walked thru the entire purchase, considering all the options and during the scheduling process! Pick up of my new vehicle was a breeze! Additionally, Teresa in Finance and insurance made everything so easy and simple. I really felt I could trust her advice. Really nice to do business ( AGAIN) with a family owned business! The entire staff is terrific! Excellent and professional experience! I wouldn’t consider buying anywhere ( NEW or USED) else! You shouldn’t either!
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October 2023 by Dan Mac
The GM of this dealership has zero concern for customer service. Overcharged me for sales tax on an out of state purchase then took nearly 3 weeks to get my title and reimbursement to me so I could pay the correct sales tax amount and register the vehicle. Learned just days after purchase that the vehicle I bought was in need of a software update to correct a known issue , GM would only offer to cover half of the cost or I could drive 8hrs round-trip back to them for their service dept to do the update. When it should have been completed prior to the vehicle being sold. Overall very disappointing experience. Buyer beware.
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October 2023 by Dan M.
Poor customer service from management. Drove hours to deal with them on a very specific vehicle I had been looking for. They were woefully unfamiliar with out of state procedures. Charged incorrectly, took weeks to get reimbursed. Veh required service for a known issue, gm Rick refused to cover the cost and wanted me to drive all the way back for them to do it in house. Lesson learned.
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September 2023 by Adam Long
Wasn't impressed at all with the service department. Total bait and switch on service dates. So we drove it to champaign and it was okay. They quoted that they would have the car for 14 +days. Who can go without their main car that long for diagnostics? It seems unreasonable to not say that on the phone and wait until someone drives their already malfunctioning car up to you.
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August 2023 by Michael Boomgarden
The staff was very helpful on the purchase I made of my vehicle . Terry was awesome, he help me set up the app for the vehicle to start the car and unlock the doors from the app and he help me understanding the vehicle more then what I knew about it. This experience was one to remember. This was my first time buying a car from shields and I don't regret it.... Thank You Shields Team!!!!!!
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July 2023 by Steven D.
Mr. Shields was very condescending, and they basically expect you to pay the sticker price...which no one is going to do. Lost a sale over a couple of thousand and his abrasive manner. Oh, well.
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July 2023 by Alysia Jennings
Bought my 2020 Corolla march 25th. Kori picked it up from the Paxton location and sold it to me last minute. I was informed by Kori that all of the cars require a point inspection and receive it through them. After looking over my car at home there was a crack in the back left tire and a curbed tire on the front right. I then scheduled an inspection after only driving it 2000 miles. They could not perform my tire rotation bc the tires were all cracked on the inside. The tires on my car should have been in good condition legally but that was not the case. My mechanic informed me all tires need to be replaced I've had the car 3 months. Shields in Paxton purposely put those tires on that way or they didn't inspect it at all. They would have not been overlooked. To hear that all 4 tires need replaced and I'm at risk for a blowout is not okay. It's absolutely devastating. I have not received a call back after asking about the inspection. I used to recommended them to everybody until they did me dirty. If someone would have reached out to me it would be different but I'm clearly being ignored. Inspect your car elsewhere before purchasing get a service record and take time to look it over before you buy. Lesson learned. I will add photos when my mechanic changes my tires. If it happened to me it can happen to you so something needs to be taken care of for future customers.
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July 2023 by Doctor Fairless
Had a great experience with Rick Shields of Rantoul. They personally made sure I had all the gadgets set up before I left and the truck was spotless. They were quick. They offer a lifetime power train warranty that adds a lot of value to their deals!
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June 2023 by Angel Eaglen
Tim was such a great salesman. He made sure we were taken care of to the fullest extent. He got us into our brand new jeep wrangler. Was very patient and great to deal with! Thank you so much!!!
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June 2023 by pipes302
Had a fantastic experience with salesman Kyle Johnson. Answered all my questions in a timely manner and kept me updated on the status of my vehicle as far as production and arrives times. Called me the day they received it off the truck to let me know it had arrived. Wasn't pushy with trying to add extra services. This is the best car buying experience I have ever had.
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June 2023 by Carrie Barcus
I just picked up my 2014 Ford Escape from Shields after the transmission suddenly died a few days ago. I purchase it from Mark Keyes there about a year ago with a lifetime power train warranty. Mark was patient and helpful and made us feel comfortable. The warranty gave us peace of mind with our purchase. They covered the $5k+ repair at a 100% and the service department handled it quickly and efficiently. Not only that, every single person that we spoke to during this experience was polite and attentive. You don’t get customer service like this much anymore! Thank you so much! We’ll definitely be back for our next car purchase.
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June 2023 by Ree Greene
SHIELDS IS THE BEST!!! I was on a long road trip when I had an issue with my vehicle. I have absolutely given up on kindness in the world, however, the staff at SHIELDS proved differently!!! The salesman were able to fix my vehicle—hear me…the salesmen. Thank you all for taking your time to help me. I truly appreciate it.
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April 2023 by Cheryl Smith
It was a stress free experience. Everything went smoothly. Everyone so nice and easy to work with. Andy was easy to work with and got me the deal I wanted for a 2022 Ford escape.
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April 2023 by Jonise Hartwell
DON’T GO HERE, They had my car for 4 days then “accidentally” ordered the wrong rim for my car. Asked for a discount since they ordered the wrong rim and wasn’t suppose to have my car that long they said no because it wasn’t something they noticed on their end. Got my car back and seen scratches on it & asked could they buff it out & detail it and the OLD man said no once again LMFAOOOOO, Idk why he that old working up there anyways and don’t have customer service so yeahhh.
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February 2023 by Melanie Knerr
I found what I was wanting looking for and more. I think, I surprised Kyle J. When I ask, to see the exact amount down to the penny, with plates n title for the cashier's check. When I walked in the door. The website had posted The Flex, with a discount. The post made the decision very easy. Kyle, Terry, Mr Shields, were were all very informative, friendly, and flexible, since we had to wait for check from bank late Friday, n held it from Thursday, til Saturday morning.The extended warranty for lifetime, they offer is great, a little expensive, but in the long run worth it. If you can do it.
