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“The customer relations people at the bank in Spring Grove were pleasant, patient and very helpful straightening out my debt card issues. SBOTL is a big bank with small town service.”
“Great place to bank. Easy transactions. Something seems amiss, they freeze your account till the situation is straightened out. Always friendly. Love the people and the bank.”
9AM - 12PM
567 Broad St, Lake Geneva
Banks
“I honestly love this bank. I’ve been here for years and although I do not live in the area you can go to any Wintrust branch and be helped. The bankers here are helpful and always nice. I did get a snobby banker once but I’ll just take it she was having a bad day.”
“This is my first time with US bank (I switched over to my boyfriend's account). Terry was wonderful! She was thorough, knowledgeable, and easy to work with. Everyone there was very nice! I'm looking forward to working with them. Not to mention, they have a lot more locations than my last bank which is very convenient for me.”
“Alexis Gamboa was a great help during a very long session assisting me with several
tasks. She, and others there, are always polite, kind and helpful!!!”
“We worked with Eric for the past few month and we couldn't be more pleased! Eric worked very hard for us and was able to get us into an appropriate loan that fits our needs. We found our dream home and he made the process super easy. His availability for questions made the process understandable.”
“Best banking experience, they are always friendly and willing to go above and beyond. Love this bank, I would never go back to chase or any other bank. Small town banking where everyone knows your name and customer service that handles everything to the tee. Plus their mobile app is great.”
9AM - 1PM
4302 W Elm St, McHenry
Banks
“David Pitts did a great job explaining stuff to someone who has never gone in a bank by themselves (me) and helped explain credit and transfer my checking to a new account. Thanks David!”
“Went in today and was amazed at the courteous and competent staff we encountered. At the front lobby we were greeted by a very helpful young girl who directed us to Eric (a BMO Retail Relationship Banker) who proceeded to help us with wire transfers. I can’t recommend this guy high enough. He was polite, diligent and professional. BMO Harris is lucky to have a guy like him because he represents their bank so well! Thank you Eric!”
“Genoa City State Bank of the Lakes has got to be the friendliest bank in the area. The service is quick and efficient, the tellers are all very sweet and personable. I’d highly recommend walking in next time you’re looking for a new bank. 5 stars is a no brainier!”
9AM - 1PM
401 Broad St, Lake Geneva
Banks
“The branch manager of the Lake Geneva office, Ashley, truly delivers on all aspects of care and service. Ashley was quick and willingly eager to go above and beyond to assist me during a time of need. Ashley is amongst the most compassionate and helpful associates I’ve dealt with at PNC. Ashley is a true leader and I feel any of her immediate peers should take a lesson out of her book! She is incredible! I would highly recommend the Lake Geneva branch for all of your banking needs. Ashley is fantastic and will ensure your needs are met and taken care of!”
9AM - 2PM
1382 US-12, Fox Lake
Banks
“I recently opened up a new checking account about a week and a half, 2 weeks ago with Chase. I went without a bank for 15 years or so because I didn't trust them. The first time I walked in I was greeted warmly by Neelu. She was very welcoming and friendly. I told her that I wanted to open up a checking account and she said oh i can help you with that. And she brought me right into her office. I believe Neelu was relatively newbut she had been there long enough to know what she was doing. and I felt at ease with her right away. She took the time to explain everything to me and she was quick and thoroughand friendly. I was in the bank for maybe 30 minutes and we had everything set up and I felt confident that choosing Chase was a great idea.Fast forward to yesterday, I walk in to Chase all frazzled and upset because I had lost my wallet the day before and couldn't find it anywhere. I was a mess, guess who greeted me? Neelu. I had just walked in and she saw me from an office she was in with another customer and another banker and she came out quickly to ask if she could help me. I asked her if she remembered me from signing me up for 2 accounts. She said yes. I said thank you and proceeded to explain my last 24 hours of losing my wallet. I had no ID, no bank card or credit card no insurance card and no social security card and no cash. I needed to get some money out for a few days until my new card comes in the mail. She said yes, absolutely, I can do that for you. She brought me over to her desk and she asked me some questions to establish who i was and to protect my accounts and privacy. I was a wreck when I walked in and Neelu had me calmed down in no time. And boy was she a great multitasker. She was helping me out and 2 other customers in there as well. But her primary focus was on me and my situation. She had excellent communication and customer service skills and she was calm cool and collected and I was a complete mess. She spent at least 2 hours with me canceling my card and trying to set me up with a digital wallet to use until my new card came. We had a lot of trouble though because my phone was giving me issues so it wouldn't let us set it up. We were equally as frustrated. I can't tell you how much it meant to walk into an intimidating environment and be warmly and quickly greeted. Neelu was wonderful. Thank you Neelu for all of your help and time and patience. You deserve a 10 star review. Hang on to this employee, Chase she is a dynamo! I would recommend Chase Bank to anyone, they are really on the ball. And thanks also to the 2 other gentlemen that were trying to help. I'm so happy I went with Chase Bank. Thank you Neelu you were awesome! And thanks Chase Bank for making banking so convenient and simple to navigate your app.And the good news is that I got back from Chase and put my jacket on the couch and as I was laying it down I saw my wallet sitting on the couch that I had ripped apart 4 or 5 times trying to find. We all looked and then it appeared. Divine intervention.Oh what a relief! Thanks again Neelu and Chase!”
9AM - 1PM
4302 W Elm St, McHenry
Banks
“David Pitts did a great job explaining stuff to someone who has never gone in a bank by themselves (me) and helped explain credit and transfer my checking to a new account. Thanks David!”
“My family has been very pleased with the service from the Advia Silver Lake, Wisc branch. Specifically, I'd like to acknowledge Katie, who has always given my family exceptional service. She is attentive, professional, intelligent & kind, and always finds a solution for our financial questions/concerns. This is why we've stayed at this financial institution. The frosting on the cake is that Katie knows us by name and always makes us feel welcome when we walk in the door -- a rare and valuable trait nowadays. Thank you Katie for making our banking experience pleasant!”
9AM - 12PM
213 N Lake Ave, Twin Lakes
Banks
“I have been a customer for over 25 years.The most friendly, helpful and efficient bank Ive ever dealt with. They have been there for me for business and personal activity.”
9AM - 1PM
66 E Grand Ave, Fox Lake
Banks
“I really like this PNC location. The customer service here is excellent. They still have lobby service. (many have closed and have limited services) I have been very happy with their staff. Ashley makes herself available and does a great job. She has been extremely helpful with some various banking challenges I have had. I was with BOA for many years so changing banks was hard to do. I will say the ON Line banking ap can have some issues but it all surrounds security, so I am patient as I am hoping that secures my account better. All in all this facility does customer service right at a time where you can find little to no customer service anywhere.”
“After having issues with the transfer of banks and an out dated account I was ready to find a new bank but went to my local branch and Alyssa was more than helpful in getting it resolved, restoring my faith in ONB.”
“Opening a business account with 5/3 couldn't be easier. They were able to pull up all the necessary paper work. All I needed was my ID and EIN number. They did all the legwork and *boom*... Business account open.
I'm very happy working with Dan the business banker and Deen the branch manager. Tay, another banker at this branch was also very helpful in clearing up some issues. Happy to be banking with 5/3 and grateful for your team.”
9AM - 12PM
1689 Curran Rd, McHenry
Banks
9AM - 12PM
508 N Lake Ave, Twin Lakes
Banks
“I have been banking here since 1998- if you ever have an issue with your accounts stop in and see the staff here, over 60 years combined banking experience, they are solutions based banking with a personal touch!”
“Josefina Broglin best banker i ever hadAbsolutely brilliant work, every time when i come with my question she explain and repaire my issue perfectly and very fast! Thank you Josefine!!!”
“I’m a checking account customer. Jennifer is a friendly professional. She helped me with tallying a bag of mixed denominations of coins for cash. I appreciate the nice interaction we had today. The company should know she is the best! Thanks.”
“The staff was very friendly and efficient. They got me in and out quickly and steered me away from cashiers checks and saved me $18. Usually people review organizations when they are dissatisfied, and there is plenty to be dissatisfied with in most banks. I think it is important to equally highlight good experiences.”
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“Wyatt Fn Earp!!!!Fn : an Apple Macintosh reference. Careful of those Illinois apples now. Love, Adam's (plural) At Play. Courteous polite informative and personable to the highest of echelons.”