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“Awesome Ace! I just moved into the area. This is the best Ace I've ever shopped at.I use to shop at those other hardware stores... But not anymore. McHenry Ace will be my first place to go to. They had items that I couldn't find at those other 3 stores and I refuse to by online (unless I can't find it in any stores that I can drive to) at that famous place.Thank you McHenry Ace!”
“Great friendly service. I get my propane tanks for the forklift & BBQ grill filled here on a regular basis. If you don't see it there ask they're great at helping you out they're a bit smaller than your normal True Value and may not have everything you need so maybe call First but if you're local stop on by”
“I am blind, and when I go in there, the staff that is working is very accommodating. I apologize that I cannot remember the names of her. I am very grateful that they’re able to help me find all the products that I am after and I feel very comfortable shopping here. Thank you very much!”
“I was in the market for custom blinds and Pam Cardis went above and beyond. She was so polite and helpful it was a pleasure doing business with her. She emailed me the proposal along with a hard copy and helped me every step of the way. I can’t express how great of a job she did from start to finish! Thanks again”
“We love Dunn Lumber. They are centrally located and the staff are so helpful. Just met with Dana in the cabinet design area for a kitchen cabinets quote. It was great how she considered our wants and needs while keeping the budget in mind. Can't wait to see what she comes up with!”
“Big box shopping at its best. I can shop here or pay an extra 20-30% for the local hardware store. And the selection is bigger. When I need consulting than I'm willing to pay the extra for the product”
“HAd a great experience with Rhonda Starostovic. Pro account sales associate. She Took more time than she probably should have to ensure that my order was going through the bid room and that I was getting the best possible deal. As I Was Putting. In A Sizable order for multiple customers. All around My experience was great couldn't ask for anything more.”
6AM - 10PM
2731 Hartigan Rd, Ingleside
Hardware Stores
“I had been in this store far too many times. The store was average for a big box hardware store. The customer service was the same. Well I went in a few weeks ago and walked up and down the aisles for over ten minutes seeking assistance and with no success. I did let them know at CS as I was leaving to go to Menards across the street. Well this past weekend I went back in to get more items and had such a hard time getting help AGAIN. I finally asked for a manager and I met Venus. Well this woman changed my whole outlook on personal customer care! After I explained what I needed and my previous experience she rolled up her sleeves and jumped right in to help me. She even helped me cut material for me!!!! It was Venus, Sam and Miguel who had me appreciating the customer service at this Fox Lake home depot! They over staff during the day to assist the contractors who come in, which are professionals and don't need the kind of assistance as the DIY people that come in after working hours and weekends. Home Depot maybe you can fix that. Please note the 5 star is for the amazing customer service I received from these three individuals !! I am yelling a thousand thank you' s to Venus, Sam and Miguel!!!”
“I had been in this store far too many times. The store was average for a big box hardware store. The customer service was the same. Well I went in a few weeks ago and walked up and down the aisles for over ten minutes seeking assistance and with no success. I did let them know at CS as I was leaving to go to Menards across the street. Well this past weekend I went back in to get more items and had such a hard time getting help AGAIN. I finally asked for a manager and I met Venus. Well this woman changed my whole outlook on personal customer care! After I explained what I needed and my previous experience she rolled up her sleeves and jumped right in to help me. She even helped me cut material for me!!!! It was Venus, Sam and Miguel who had me appreciating the customer service at this Fox Lake home depot! They over staff during the day to assist the contractors who come in, which are professionals and don't need the kind of assistance as the DIY people that come in after working hours and weekends. Home Depot maybe you can fix that. Please note the 5 star is for the amazing customer service I received from these three individuals !! I am yelling a thousand thank you' s to Venus, Sam and Miguel!!!”
“Okay, I have had some really bad customer service experiences at Home Depot, but NOT this one! Hubby and I came in looking for a particular drill bit to enable us to remove fencing. The pattern on the screws was unusual. We were lucky enough to run into Patrick, from hardware. We went on a hunt, Patrick, hubby and me, for the unicorn bit and kept striking out. Patrick found that there was a bundle of bits in clearance that had not yet been placed on the floor and kindly found the bits and brought them to us. He was so helpful and friendly. I hope management sees this review because he really exhibited great customer service. And to Patrick...the bit fit!!!”
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“First time I am cutting copper pipes and installing a new utility sink faucet….. Joe was so helpful, knowledgable, and kind! He helped me find the right tools, explained them clearly, and I left there feeling pretty confident in regard to the project I’m working on:)”