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November 2023 by Mathew Ferrer
Great customer experience at this location! David and his team were very knowledgeable, was able to diagnose the issues with my car quickly and was affordable. Will definitely come back for any other car needs and will recommend to family and friends!
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November 2023 by Kristin Evans
You hope for honesty from a car shop and will definitely get it from Cassidy's. I went in with a bolt in my tire, thought for sure it'd have to be replaced but they were able to repair it and charged fairly. Earned business. When it's time to replace tires I know I have a place I can trust. Thanks!
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November 2023 by Steven Vishoot
I have been going to Cassidy for many years now (about 13 years), but the experience I had at this shop was pitiful to describe it at best. I used to go to the Crystal Lake Cassidy and wish I drove there, maybe I would of gotten the service I expected. They checked my coolant and said it was low but didn't top it off. I bought tires from them and always got the tires rotated there. Since I bought them from them Cassidy Crystal Lake did the rotation. I don't think they filled my windshield washer fluid, if they did I would be surprised. I guess I will be looking for a new place to have my car serviced from now on.
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November 2023 by Evelyn A
I came in with a low tire pressure light. John and his team were very helpful and provided me updates with every step they took to repair my tire. I highly recommend this shop. Ask for John.
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November 2023 by Stillman Thomas
I went in for some tires for my 03 infiniti q45. Technician David was very knowledgeable and assured me on the goodyear eagle sport and has been right. Customer service was very good. Will be going back for future work ??
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November 2023 by Vera McDonnell
This was the most pleasant automobile appointment ever! I wanted to stay. David, the owner I believe, and I chatted the whole time. I was only there for 25 minutes and my tires were replaced, new windshield wipers, and a once over.I didn’t feel like I was being gauged. I was there for tires and felt very good about my purchase. Really great customer service!!What a positive experience!
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November 2023 by Alan G.
Hope I could write a better review. But sadly I cannot. I have been a customer of Cassidy's tire for a few years. Brought 2 of my previously owed vehicles here for tire replacements and oil change for my wifes vehicle. Now as for my review. I went into Cassidy's tires today to get some aircaps Removed that were seized on my wheels. Service Tech told me that I have a one piece TPMS sensor and that all 4 would need to be replaced if they were infact seized. He quoted me a $135 for just one. I was taken back by this amount that they were charging for just one sensor to be replaced. Doing the math it's $540 for all 4 not including taxes. So I did what anyone else would do and called around to other businesses to see if I could get a better price. When to Discount Tires, which is right down the road from Cassidy tires and was met by a very nice service Tech. He came outside, checked my vehicle and confirmed that all 4 aircaps were in fact seized. Here is the funny thing he told me I have a 2 piece TPMS sensor which is not what the service Tech at Cassidy's tires told me. I was informed that the TPMS sensor would not have to be replaced. All he would have to do is remove the tire unscrew the air valve from the TPMS sensor and replace it with a new one. All for a grand total of $86 for all 4 air valve replacements. It's very upsetting seeing the poor service or knowledge about a simple replacement that would have cost me hundreds of dollars if I would have listened to the tech at Cassidy's. Either way the tech at Cassidy's said he didn't want to work on my car anyways. Made some silly excuse about not wanting to scratch the rim when they could have easily just removed the tire to get access to the TPMS sensor and air valve. Used to go here for all my vehicle needs but I will no longer be a returning customer.
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October 2023 by H.L.P. Parker (parkerabc)
Very knowledgeable and very honest company to trust. My husband always said they were a good trustworthy company for tires. Now that I am a widow I am so grateful for their recent help with a flat tire. I highly recommend them.
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October 2023 by Phil Scardina
Great customer service, and customer respect.I’m a handicapped senior citizen. The guys were very courteous to me, held the doors for me and treated me with respectI couldn’t have asked for more.Also their service and mechanical skills are excellent totally happy.Phil Scardina
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September 2023 by John Glowicki
We dropped the car off for new tires and an oil change. We walked home, about 2 miles and briefly stopped at the grocery for 2 items. The phone rang as we arrived home with the message the car was ready to pick up. Great customer service and follow up phone call. We sent our daughter to Cassidy earlier this year and we will keep in mind for other car services.
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September 2023 by Dean K
David & his team were awesome. I got the best price and outstanding service. 4 new tires installed in around 45 min.
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August 2023 by Alexandra Sevenz
Great team and honest service. 10/10 recommend. They ordered a new tire into the shop that was more affordable for my price range. Went above and beyond to make sure I was taken care of - My new go-to spot.
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August 2023 by Randy Ream
I've been here a few times, most recently for a repair. These guys are honest and straight forward. I feel comfortable taking my car here because they are trustworthy.
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August 2023 by Dom Vespo
Got my oil changed and tire repaired here, and the guys were super nice and honest. They even showed me other things that needed to be checked out even if it wasn't by them. Will definitely be using them again in the future!
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July 2023 by Just call me Neb
I was on my way out of town for the 4th of July. I had just finished loading up my car and noticed I had a flat tire. I was able to get it off and over to Cassidy as soon as they opened. I let them know my situation and they were able to get it replaced and ready in less than an hour. I was very appreciative of the speed and professionalism of the techs. They even filled my spare and I was on my way sooner than expected.
