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March 2024 by Athena R
Melissa fixed my sunglasses super quick and was mega kind and helpful! Thanks!
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March 2024 by Ewa Jasinska
Great service! Highly recommended
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March 2024 by Maggie Testore
Ama is a super star. She's knowledgeable, patient and helpful. She helped me select two pairs of frames that look great. She is such an asset to this store. She's why I keep coming back year after year.
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March 2024 by Ethan Robinson
Had a great experience with LensCrafters River Forest. My glasses needed a small repair which they were able to quickly take care of in the store.
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February 2024 by Mario Macias
Such great staff! Very friendly and helpful!
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February 2024 by Keith
Perfect place to get your glasses. The staff is excellent. Polite and friendly as could be. I have been buying my glasses here for 3 years and they never rush me or try to upsell anything. They have my business until I move. Great selection of glasses.I was lucky enough to walk-in, get a prescription, and choose my glasses in about an hour this year!
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February 2024 by Nina Martinez
Nice, professional, clean office! I worked with the lovely associate Steven to pick out the perfect glasses and I couldn’t be more pleased with my experience! Ama assisted me as well and was extremely helpful in the process. They were extremely insightful and informative and I loved my experience here. Most definitely recommend!
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February 2024 by Leah D
I spent almost four months trying to get my correct contact prescription here. Do not waste your time or money! I have worn contacts for almost 20 years and never experienced this horrible of an eye doctor. I went in October 2023 to get new contacts. The contacts prescribed were the wrong prescription. I was brushed off when I initially let the doctor know. Upon checkout, the employee ordered a different prescription for each of my eyes and a previous brand that I had used (it was supposed to be the same for each eye). I was sent home with the trials and tried them for a week or so, however my vision was so poor that I knew I should not be driving. I called and requested to switch back to the other brand that I had been using. The prescription was still off, so the other brand did not help. I called again and let them know again that my vision was still off and that I needed them to recheck it. I went in and the doctor was able to fix the prescription for one eye, but needed to order trials for my other eye. The prescription for my other eye came in, I was out of town and asked to schedule upon my return. They confirmed the following Saturday would work. My appointment confirmation was never sent and it turns out they scheduled it for the day that they called me so I missed the appointment. When I called to inquire about the timing of my appointment, I was told that they would not be able to see me for another two weeks to try the contacts because they were not doing contact fittings. By this point it was early January 2024 and I had been waiting months to just get my prescription. I tried to explain the situation to the employee, however they had no care and told me that I would just have to wait regardless of the mistake on scheduling. I have never had to go to an eye doctor more than once to get my contacts. I could not recommend this place less. Please save yourself the time and money and go somewhere else.
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February 2024 by Bill Fortune
Amazing customer service at this place. Dr. Leung is excellent and very friendly. The staff was super nice and helpful from start to finish.
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February 2024 by Rick Pani
Steven, Yasmin & Anna were incredible though and through - the best customer service I have received in a very long time. My lenses needed insertion into new frames and after breaking(the frames were too brittle, not their fault) I received FULL compensation from the parent company. Constant communication and friendliness abound they helped me get the lenses into the frames some months later when I received my new pair. Above and beyond attention to detail. Thank you so much, truly I feel like a new man with these frames and it's thanks to you three. Thank you so much for all that you did and with a smile on your faces as I annoyed you lol. Thanks again, would recommend 1,000,000,000/10
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January 2024 by Justine Phagan
Everyone in the store is very professional and patient!
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January 2024 by sheldon soble
The rep was pleasant and efficient. My purchase for contacts was easy and fast. I would recommend her and lens crafters.
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January 2024 by Lexus White
Great experience, Ama was so helpful & took her time making sure I was happy with the glasses I would be getting & the whole staff there is great.
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January 2024 by Wilhelm GURSKI
Quick process. Peter was very helpful.
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January 2024 by April Diaz
Peter & Steven were super helpful in making sure I loved my glasses.