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March 2024 by Jimmy Cannistra
Very helpful and professional
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December 2023 by WHITE KNIGHT
I have been a loyal customer of Men's Wearhouse for years, appreciating their high-quality suits and exceptional service. However, my recent experiences have been disappointing. The apparent depletion in the quality of suits and extended wait times for tailoring, even for minor alterations, have been concerning.Walking into the store recently, the outstanding service that used to define Men's Wearhouse seemed to be missing. On two separate occasions in the last year, I needed tailoring services for suits that were purchased at this location. To my surprise, I was informed that the usual quick turnaround had been replaced with a waiting period of several weeks. This was a stark contrast to the efficient service I had come to expect.On my most recent visit, needing a minor tailoring adjustment, specifically a simple suit button adjustment, for suits bought at Men's Wearhouse, I was met with a disappointing response. The staff mentioned that most people plan weeks in advance for such services, and unfortunately, there was nothing they could do to expedite the process for me. To my surprise, the adjustment I required was a simple suit button adjustment.This left me feeling frustrated and puzzled, as it contradicted the responsive and customer-centric approach I had grown accustomed to over the years. After leaving Men's Wearhouse feeling as though I was talked down to for not planning weeks in advance, I sought an alternative establishment for my tailoring needs. To my surprise, the adjustment I required was deemed simple and promptly addressed elsewhere. No customer should leave Men's Wearhouse with the impression that they were in the wrong, especially when a straightforward adjustment could have been handled more efficiently. This experience has left me reconsidering the commitment I once had to this store and hoping for an improvement in both customer service and the overall quality of service provided.
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November 2023 by Leodus Thomas
Went to rent a tux. The tux buttons didn’t fit. My shirt basically had to sit open all night. Tailoring was terrible and was pulling. To a trained eye my Tix and the fur was total garbage.shirt I rented was the sand shirt I had tried on the night before that was tried on by a bunch of people. I had to ask them to press it because it was wrinkled. Just a bad experience. If it’s going to be like that, they need to get out of that sector of the business.
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October 2023 by Linyell “Chane'” Davis
Service was excellent. A nice handsome chocolate gentleman helped me & my husband get fitted for my cousins wedding. He was very nice & fast. He's was a gem ?
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October 2023 by Shvbbv R.
the customer service here is terrible. Left me on hold for 10 minutes after claiming to look for my suit. I called from a separate phone while still on hold and found out that was a lie. The excuse the guy gave was that he's busy. If he had common sense, he could've asked me to call later or not answered the phone to lie to a paying customer. Called another time and spoke with a different associate who was rude and dismissed my request before even asking any follow up questions. In person, while being helped by a woman who was helpful, her two useless co-workers stopped her every 2 minutes to ask questions, rudely interrupting her from helping me while keeping me waiting. This made my brief transaction last quite a while. I will never come back to this location again nor would I recommend anyone who values customer service and quality products.
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September 2023 by Caroline S.
Best store in the business. Everyone who works here is so helpful and nice. Great selection for young men and great prices! Their alterations on their products are fast and free for their own items. I would not shop anywhere else. Thanks so much to the whole team there - I just ran in with a pair of pants that needed a quick hem out in. I was in and out in 10 minutes - and everyone was so nice! I'll be back to Christmas shop!!!!!
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August 2023 by Joy Mason
I enjoy coming here. The people inside are nice and quick and attentive. They don't have you waiting around. Gosh I forget her name but she had long colorful braids. She helped me pick out my outfit. I was pleased with the outcome
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August 2023 by Sheena Coppage
I'm very displeased, frustrated and sad they need to have people with lots of experience with doing measurements the River forest, IL location have given me anxiety and a headache the wedding is tomorrow and one of the groomsmen can't be in the wedding because nothing fits properly ?? I didn't want to add no star but that's the only way you can submit review ?
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June 2023 by Tony Mayo
They Always goes the extra for you.Thanks guys
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June 2023 by Blanca Flores
My son ordered a black by vera Wang midnight navy tuxedo for his prom. It arrived 3 days before prom. Although measurements seemed perfect. There was something on the sleeves from tux jacket looked off , like not tailored right. Colored on suit was not what we ordered but navy blue . He just decided to wear it like that. He still thought he looked stunning. But because I paid lots of money I thought he get what he wanted and ordered.
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June 2023 by Alma L.
We needed to rent suits for my daughters quinceañera. Knowing that Men's Wearhouse has locations throughout the Chicagoland area, it just seemed like the right choice for our many chambelanes (court). Emmanuel, the most well dressed store manager we've ever seen, walked us through the process and made it painless. Even after we found there to be a problem with the bow tie colors, he quickly got on the phone and rectified the problem for us. I would recommend this location to anybody that needs assistance picking out men's formal wear. Emmanuel advised my husband on his suit purchase and had him looking dapper on that special day.
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May 2023 by Mary Kate Abraham
My fiancé and I came to the River Forest location to get our group started for our wedding. I asked for a Calvin Cline suit, and they tried to write down the Vera Wang model, telling me it was the same thing… after 45 minutes of back and forth, the group was set up (or so I was told). We went to a different location for fittings because we were not confident with the River Forest location.We came back to the River Forest location to simply pick up off a suit that they called to say was delivered on a truck today. When we did so, the associate was very rude. Telling us that they did not call and they did not have the suit. After asking them to please check the back, the suit miraculously was at this location.Overall, we are 0/2 on positive experiences at this River Forest Men’s Warehouse location….
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April 2023 by Cristina Chavez
Not even sure where to start. When my fiancé and groomsmen went in to get measured for suits, the sales rep assisting ordered the wrong colored pants and it appeared she had no idea what she was doing. We found out because thankfully the suits got here early and the pants were able to get reordered but not sure what would have happened if they would have came in two days before the wedding. Seems like they have a lot of young new hires don’t get trained well.Second, my fiancé received his customized button down shirt stained and the sleeves weren’t even altered. We had to go multiple times and obviously each were a complete waste of time because it was too many promises but no action.The day of the wedding 3/4 groomsmen had defects on their suits and men’s warehouse had the nerve to say it was their fault. Mind you, one of the groomsmen was my brother so why would he want to damage his suit and ruin a special moment for me?HORRIBLE EXPERIENCE!!! You are better off going to Express or Macy’s. Quality and service was beyond horrific.
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April 2023 by OTTOMATIC
GREAT SELECTION OF SUITS. CAN BE PRICEY BUT NICE QUALITY
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March 2023 by Thefigmom F.
Rented two tux suits and not only was the size of my son's shirt incorrect and way too small his tux was hanging on a wire hanger not ironed. Had to iron it and you can see the unprofessional helming where you can see the big line across the middle of the slacks. This suit was for my four year old son. My husband's suit was in the same condition.
