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March 2024 by Kieren Bryant
Maybe I’m just unlucky but whenever I come here, no one is helpful. No one approaches me which is fine, but when I go out of my way to find someone to help they do the bare minimum. I was looking for an item that said was in store on the website and asked two different employees where it might be and they pretty much just sent me on a scavenger hunt with no prize. Helpful employees make a huge difference, and I get they might be busy but helping me properly would’ve taken a few minutes at most.
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March 2024 by Kelsy Williams
I had a GREAT Saturday stroll through Ulta this past weekend. Everyone that I came encounter with was extremely helpful, especially Sienna and Amber. Thank you all for your patience!
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March 2024 by corliss pugh
I wanted lipstick and eyebrow pencil. I will never purchase products from ulta again. Waaaay too expensive. First and last visit to any ulta store.
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March 2024 by Kenyetta Bridge
Staff members aren't friendly or very helpful. I asked for help 6 times and was told to want, and no one ever helped.
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February 2024 by Denise
This place has THE MOST RUDE EMPLOYEES!I called to cancel my order and the girl hung up on me before I was even done talking! Literally just now! REACHING OUT TO CORPORATE! DO BETTER! EVERYTIME I COME HERE IT’S A BAD EXPERIENCE! DO YOURSELF A FAVOR AND GO TO A DIFFERENT ULTA LOCATION! DISGUSTED!
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February 2024 by Sarah Taylor
This Ulta is one of the messiest, disorganized, dirty, cluttered mess! I’ve been living in Oak Park, IL for 4yrs and I’ve never seen it in this condition. Shopping here is stressful and gives a low overall experience. I understand Teens have taken over, but management needs to oversee the mess or have workers on the floor to address the issue. I’ve become an unenthused shopper and will go elsewhere. Ulta Corporation needs to come here immediately!!!! This is unacceptable.
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February 2024 by Namira Shahid
My go-to for any makeup/skincare. Love this branch. They have everything and the staff is super friendly and nice!
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February 2024 by April Griffin
My husband was racially profiled in this store. None of the sales associates wanted to help him because he is African American and wearing his work clothes. One lady said she was going to get the key to open the perfumes, but never returned. It's sad that it was by both whites and blacks. But one elderly Caucasian lady did finally help him with his purchase. We're thankful for that because he ended up spending over $300 in the store. But they need to do better!
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February 2024 by S. H
Sadly to say Still waiting on my refund from Ulta amount over $50.00 for over 3weeks now all you get is someone will call you back and pointing at this person and that person still nothing; was promised a callback no clbk I’m doing all the leg work I was promised a clbk from mgr Michelle never got clbk. I just about had enough of the no kelp promise’s I had to reach out to Corporate. Paid for my merchandise one way and got a refunded with a E gift card, from Corporate something beats nothing but boy the many calls and what I had to go through to get it?
People here in Forest Park Ulta Store needs to be aware that there is a Sephora store in Oak Park Illinois less than two minutes away, much friendlier. Ulta store employees in Forest Park., Illinois desperately Need some training. People will shop where they feel warm and welcome. I give the Ulta in Forest Park, Illinois a 0 score which doesn’t exist there’s 1 star, not deserving.
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February 2024 by Michelle
This forest Park store is the worst customer service ever and a find out that they have Sephora right across the street. I will be shopping at Sephora until this alter location get its act together or I will take a longer drive to a different Alta this location all of them majority I will say Need some training CUSTOMER SERVICE training
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October 2023 by Alex G.
Michelle the General Manager did a fantastic job helping with my exchange. She even took the extra step to let me know about the current product promotion. Which I was able to get 5x the points with my exchange. Great customer service. Will be returning. Thank you Michelle for taking the time to go the extra step.
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October 2023 by Fatcat Shnikclefritz
Was here around 3 today, employees were very nice and helpful. Was asked immediately if I needed help and was shown where the products I wanted were and informed of the sales. The cashier made sure I got the discount. I haven’t been to ultra in a while (Covid and baby) but I really enjoyed shopping there and plan to more often.
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September 2023 by Cindy Gilbert
Gross store, gross staff. Had a return and was told by the rude toothless lady that I couldn’t get my money back unless I made an account with them. I questioned her since that was obviously a ridiculous claim, but since I was in a hurry, I ended up giving her a fake phone number. Waited in line for 20 minutes because everyone there is obviously incompetent and not willing to help. Not a single person in the store available for questions. Will do what I usually do and order online, and never set foot in a nasty Ulta again.
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July 2023 by Dana Bynum-McMurry
A couple of weeks ago I stopped by this Ulta location to look for new skincare products. The sales associates were helpful, showing me non toxic products and letting me know where other products could be found that Ulta did not carry. However, I did not like the way the security person seemed to hover over me while I was looking at various products and scanning them with my phone. The security person even came to the aisle I was on and stood there pretending to look at items. I don't want to say this was done because I am African American but I did not notice any other customers being treated this way. I won't be returning to this Ulta location. Perhaps I can shop in peace at Sephora without being watched like a hawk.
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July 2023 by Clarissa Huddleston
Ewwww I will never come to this store again! Security guard followed me around the entire time with a store FULL of people! I only came in with my keys and my phone because I use Apple Pay I was also wearing leggings and a tank top I bought tree hut scrubs so I have no idea where I would even put them if I was stealing. After I checked out the security sat back down ever so calmly by the door like he wasn’t just making me extremely uncomfortable my entire time shopping. I’ll take my business to target next time.
