-
April 2024 by Kevin Charnota
100% rate increase after 3 months in unit. No notification. Customer service person at the location mentions rates are computer driven which means they are analysing all available storage space in the area and charging you based on current supply and demand, but rates will only trend upward. This company is 100% MAXIMUM PROFIT DRIVEN, which is unacceptable practice as a customer centric business.
-
November 2023 by Devo
Jeannie did a great job with helping me figure out and decide what would fit best for my situation. She answered every question confidently and fluently and made the experience lovely.
-
November 2023 by elijah gordon
Would like to thank Jeannie for the great service! And I was able to understand how everything worked.
-
November 2023 by Leszek Radziewski
Johnny gave great Customer service. Made proces very easy and simple!
-
October 2023 by JIMMY A.
It was a pleasure working with Cindy. She was very knowledgeable and patient. She answered all of my questions and did not seem rushed. She informed me of all the promotions that were going on and she even offered suggestions on what was best. Thank you Cindy for all your help. You are great! I’m very satisfied with my space. I highly recommend Cindy and the Extra Space Storage Company.Jeannie is exceptional- Great customer service. She reached out to me as soon as she noticed that my unit was unlocked .She explained to me the security protocol of Extra Space Storage and even went as far as showing me how to lock the unit properly. Nothing was missing from my unit. Extra Space is safe! Jeannie thank you for taking pride in your work.
-
October 2023 by Taylor Liddle
I am so grateful for Jeannie!! Even over the phone I could feel her warm, kind personality. She helped me reserve the right space based on my needs (so helpful) and also helped me pick a time length and prepay so that I could lock in my deal :-) Jeannie is super kind and helpful—I would highly recommend this storage unit for anyone in the Chicago area. Close to oHare, close to the city, clean and spacious units, and super helpful customer service. Thanks for all your help, Jeannie!! ✨ you’re such a treat
-
September 2023 by Amber LaBrizzi
Genie was super helpful when an issue occurred. I truly appreciate the professionalism and dedication.
-
August 2023 by Gabriel Perez
Great customer service! Jeannie was very helpful and accommodating when it came to my questions related to the units, and made the process so easy! Would definitely recommend doing business here!
-
July 2023 by Lizzette Lizardi
The customer service is impeccable!!! Both ladies working at the facility made it easy to understand the paperwork and storage process. Highly recommend this place.
-
July 2023 by Lisa Haney
Jeannie was absolutely amazing. Very kind and helpful. And very knowledgeable to help find the right unit for my things.
-
June 2023 by Willard Korfhage
The facility quite nice. Clean, no pest problems. However, as with all facilities like this, you will be subject to relentless rate increases. After a year and 2 rate increases, my cost is 33% more than when I started, higher, even, than their highest advertised rates for my size storage unit. I talked to them to see if there was any way of moderating the increases, such as a longer lease term, and the answer was no, I should expect the rate increases to continue indefinitely until I move out.
-
June 2023 by Bullet Tooth Tony
Not good. Raised the rent +50$ in 3 months without notice. They will tell you that's because of the market change, blah blah. Good old trick, if you signed the contract.Why these crooks can't just do honest business? Just say up-front here is the price you will pay. Period. No problems, no complaints, people will recommend the business and all, they won't even have to do fake positive reviews. ??♂️
-
June 2023 by Ak Ka
I not only moved out of a space I also moved into another space. The experience, knowledge and professionalism of the staff made it clear to me, this is a high value company! Kenisha is a true gem!
-
May 2023 by MAMA BEE
My experience has been surprisingly good! The staff, in particular Megan, is first rate. I am so pleased that I moved in to this facility!Need to amend this with them raising my online rate 36% 4 months into my leasing space without warning. I still like the space, but beware.
-
May 2023 by RALPH Otero
The young lady that was at the storage place today April 29th at 11:30 help me out in a situation that I needed help with she was very helpful very great in what she was helping me out with and she also extended to see if I needed more help very outgoing person I appreciate people like that in the facility thank you so much have a great day from Pastor Ralph Otero
