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May 2020 by Danny C.
So far so good.... cons: guys were pretty fast, great communications skills, willing to help pack and pick up items to move faster, very courteous and kind. Pros: more carefully with stuff. Some of my stuff were ripped due to putting heavy stuff on top of fragile things. Some of the boxes weren't tape on the bottom but they were tight and they didn't grab them from the bottom to avoid accidents. They are professionals and they have to know how to grab boxes and bags. Some of the bags and boxes ripped and some of my stuff were damaged. You don't notice until you start unpacking.
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April 2020 by Nora M.
I could not have asked for a better moving experience. The entire Pack-Men Movers team communicated very effectively. They were flexible when I needed to modify the stops, etc. and were very polite. A special shout out to the three guys that did all of my heavy lifting - many thanks to Rey, Miguel, and Angel R. You guys REALLY hustled!! I will absolutely recommend!!
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April 2020 by Cristi W.
I'm a loyal Pack-Men customer. I have used them three different times with great results. Frank and Pablo assisted me with a move on Saturday 4/4/20 and they went above and beyond. Compared to the quote I was presented with, the move actually ended up being faster and cheaper than I expected! My items were delivered in perfect condition, and Frank and Pablo were a pleasure to work with. Will use Pack-Men for all future moves.
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March 2020 by Deirdra G.
I used this company for a recent medical office move. I had a terrible experience with another mover who had low yelp reviews but was cheaper (they never showed up.). I hired Pack-Men and got an estimate back within 20 minutes of making and inquiry. I was able to schedule a Sunday move within 24hours if the inquiry. The movers showed up ON TIME! They were polite to me (I heard them arguing with one another a little but that's none of my business.). They completed the work in the allotted time period. I tipped them and they were on their way. Overall it was a good move and I would use them again! It was a pretty good experience!
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February 2020 by Victoria R.
Hector and Frank did a great job! Arrived on time, worked hard, carefully wrapped everything, and final price was very fair. Nothing lost or broken. Happy to help and went above and beyond to help us move a few extra things around the house. I'd use them again for sure.
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February 2020 by Marissa D.
Very professional and efficient. Adam and Henry helped me move last weekend. They both were great with properly handling all my stuff! And I do have a lot of stuff. .. The moving quote was very close to the actual cost of the move. I was impressed and will definitely use the again.
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January 2020 by Farrah M.
I've used pack-men movers 5-6 times in the last 7 years and always came back because the movers were super quick, courteous, and careful. I had a 5 hour, 2-men move quoted yesterday from a storage unit to a condo. Got a call saying they had 3 guys, i thought, sweet! This will be less time than we anticipated. I was so very wrong. Here's what went WRONG: - driver (Adam) hit the cement post outside of the storage garage door - paint flies everywhere. - driver (Adam) had 11'6 clearance on the truck and 11'6 clearance to the 3rd level storage unit-he decided not to try and now we have to run items from a 10x20 storage unit down long hallways and using the elevator. - about an hour into this move down hallways and an elevator, I see a competitor truck, same size, same clearance (I know because I asked the driver) pull into the garage, Go to the same floor we were moving from, unload their truck in about 1.5 hours and leave. Meanwhile, we're still only about 1/2 way through. - driver (Adam) moves at half speed with lots of talking and texting breaks (when he thought no one was looking). The other two are trying to compensate for the lack of the '3rd mover'. - driver (Adam) decides not to pull into the loading dock that was reserved for the move, rather block the alley where neighbors are trying to get to their garage was better suited for him. As they struggle to pass, Adam begins heavily cursing and raising his arms at them ('we're an f***ing moving company!')- all I'm saying is, we're in downtown Chicago, loading docks prevent the hours of inconvenience he has just caused. - A box marked 'Fragile' means it's okay to drop it, then acknowledge it says fragile, and then ask where to put it... thanks Adam, I think you just broke my dining plate set (just to clarify, that was heavy sarcasm with it being 'okay' and the 'thanks') - A dolly thumping down steps at the end of the hallway is the last thing you want to hear, then later see that it's also got boxes marked 'Fragile' on it. Again, Adam was the master mind behind that - it's 6 steps, take the fragile boxes off. - towards the end of the move, Adam tells me 'i sit the boxes there and they run 'em... this is why I like working for 20 year olds' .... the problem is, he stopped sitting boxes anywhere and the other two guys had to come back to the truck for another load anyway - This morning, I call pack-men again, talk (several times) to Jose, who witnessed the crazy storage room debacle and I requested a couple movers only (no truck) to finish what was not finished in yesterday's move. After all of the above stuff i told him, he still tried to justify that everything that went wrong was caused by something else, even telling me it was an 11'7 clearance truck, when '11'6' was marked clearly ON the truck (just like on every other truck). He verified a lot of what happened, offered to take off the hour of travel for the movers if I hired them to come back again. I understand defending your company (like i said I'm a repeat customer, but there's zero excuses for laziness and disrespect, especially in a time-driven job. HERE'S what went RIGHT: - HECTOR! - REY! That's why I'm giving this review 2 stars, one for each of them. Those two movers worked their tails off to get the job done. Moving around Adam and they pushed through. HECTOR AND REY ARE ROCKSTARS! It's a shame that the 3rd mover held them back. You're only as strong as your weakest link.
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December 2019 by Deborah L.
We have used these movers three times and they are always great! On time, careful, and genuinely nice human beings. Rey and Alexenr did our most recent move and they were fabulous!
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December 2019 by Mae H.
This was my second time using this mover. I requested three men and I packed my own belongings. They showed up at the time arranged. I was able to complete my move in a timely fashion - without any damages. Edder, Hector and Robert were very professional and easy to work with and the service is affordable. I would definitely recommend Pack-Men.
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December 2019 by Elaine A.
We used Pack-Men Movers on 12/2/19 for a move from Oak Park to Forest Park. We were quoted an arrival time between 9-10. The movers arrived promptly at 9. For our one bedroom move, we were quoted that it would take 3 hours total and that is how long it took, minus the half hour break the movers took, which they well deserved. Roberto, Adam and Hector were efficient and did an excellent job of organizing and wrapping our larger furniture items. I also appreciate the follow up from the office, from the initial email quote, to the follow up email a day prior to the move and the follow up email after the move was completed. If we were to move again we would definitely use Pack-Men Movers.
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December 2019 by Lyla S.
Hired pack-men for a simple move. They were able to accommodate even though I called them 2 days before my move date. They were so helpful and prompt! Roberto, Raul, and Antone were careful with my furniture, wrapped anything that needed to be and quickly move everything into the truck. They were so nice and helpful! It was also affordable on my budget. I will definitely be using them again!
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November 2019 by Matt K.
They damaged a lot of my stuff. - Broke large dresser mirror - Broke arm off wooden statue - Broke handle off trunk - Large chip off dinning room table - Badly scratched dresser They worked extremely fast -- haphazardly fast. They tossed the stuff in the back of the truck so that it fit, but with no regard for how things are placed. I watched them chuck things on-top of other things. If you have anything belongs that you remotely care about, get a better mover and be very cautious on signing. The contract and Chicago movers liability payments are peanuts. Something like $0.60 a lb. A cracked mirror is now worthless.
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October 2019 by Crystal K.
I used Pack Men movers to pack and store my entire home into a storage unit on June 28th. The crew that day was organized with each mover having a distinct job to help streamline the process. Due to my experience on 6/28 and with goal that moving the same items to our new home would be smoother by using the same company, I choose to use Pack men again July 20th.  From the first second, it was clear that the truck that was brought was significantly smaller and would not hold all our items. The movers however acted confident that it would be possible. They attempted to pack everything very tightly but it was clear that it would not be possible. Extra time was spent trying to pack our items very strategically and on top of that it took 3 trips going from our storage unit to the new house. To save time at our house, the crew moved quickly to unload, even running up the stairs with boxes. While they completed the move in the estimated time, we have since found many items broken. I realize that moves have causalities but the amount of items damage is very disappointing. We moved from MI 3 years ago and had no broken items. I have yet to make it through all the boxes but my count thus far of damaged items: 8x8 Pyrex dish, martini glass, 2 coffee mugs, 1 dinner plate, stereo receiver, Instant Pot, Custom Framed Diploma, flowered wall hanging frame and 3 large wall frames, dresser and the walls of our stairwell and railing. I cannot help but believe that if the correct truck been brought would have made it more safely. I cannot recommend Pack Men movers or have confidence in them for my next move. With that said, they were prompt to give me a claim to file and repair walls but hardly worth the 30 cents per pound.
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September 2019 by Nate G.
On top of quoting me $110 less than they actually charged, the movers broke my 7 month of Shark vacuum, my 4 month old Rumba vacuum, a crystal lamp from home goods, a DVD case that the guys flipped upside down and all the shelves fell out and cracked, and an Amika hair drier. These were the last 5 things they put in the truck because I needed the vacuums to clean after all my stuff was out, I used the blow drier to push dog hair out of the corners, and they moved the lamp and case last because they were easy to fit items. Between these 5 broken items I could have paid for the movers almost 3xs and I was refunded $0 even after submitting a broken items ticket Thank you for setting me back about $1500 in broken items. Who knew a studio apartment move would cost $1,900
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August 2019 by Melissa N.
Had 3 movers to move about a 1 bedroom worth of stuff down 3 flights. Movers were super quick and efficient with everything, friendly guys and got the job done in amazing fashion! Would highly recommend, as well quote on price was one of the best I got
