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November 2023 by Jemaine Gamble
They are very friendly and nice. I never have a problem or an issue coming to this bank
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November 2023 by Joan Weiss
Love coming in everyone is so friendly and ready to help in whatever way needed.
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January 2023 by Camp Life
I am a coin collector, so when I get boxes of coins from other banks, I obviously have a LOT of excess coins to go back into circulation. I almost always come here to dump of my coins in a FREE COIN COUNTER! This is HUGE. In all of the other banks around, I have to customer wrap the coins. Now the reason I give Riverside Bank ⭐️⭐️⭐️⭐️ Instead of ⭐️⭐️⭐️⭐️⭐️ Is because the customer service from a few employees isn’t the best, but some is OUTSTANDING! If I could give 4.5 stars, I would, so 4 stars it is.
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September 2022 by Paul Kern
I still waiting for my new debit card. Have a storage unit and told need to up date fuliles. Cards says 9/22. Bank teller said good till the 16th. I have to do all the hauling. They had interns with no person skills at the bank
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June 2021 by Rade Knezevic
Always great customer service
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May 2021 by Ryan Colbrese
Very dissatisfied. It's a convenient location for me that's all. Multiple times my checking account numbers don't add up even when I don't write a check for 2 months. When asking for an explanation from the personal banker she simply asked if I keep detailed records of my account balance and provided no reason for the discrepancy. They just look at me saying nothing after my answer of "yes." I ordered checks from the personal banker and they never came. Waited and eventually went in to speak with the same lady to get the same response "they've been ordered." Waited another month to get no checks. Eventually I went to the bank manager who told me they were never ordered. Recently attempted to set up a auto pay and was told it was set and didn't need to do anything else. My bills accumulated as it hadn't been set up. Went in to sit down with the lady who set it up and she walked me through what needed to be done on the computer. I was told the bill was paid now and the auto payment now was set. Called the company which was supposed to have gotten the payment and it wasn't paid despite the banker telling me it was. Had to go back again and cancel the auto payment with the bank. Starting to think these women are purposely doing these things to me and considering taking my money elsewhere.
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May 2021 by Eileen Marie
Really disappointed. Calls routed to wintrust bank. Then holds are excessive. Transferring funds should NEVER be this complicated!No personal bankers available. No phone assistance. Every call is on hold extended periods of time.This used to be a very nice bank.No more.
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July 2020 by John Pinto
Great bank, friendly staff!
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June 2020 by Adele Blum
horrible customer service. All calls are routed through a Wintrust call center, and NO ONE knows what they are doing. Dropped calls, long phone calls just to get something very easy done, no one calls back. Your website is also horrible. My mom has several accounts with this bank, but they're going to be moved elsewhere
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March 2020 by Mrs Karen Grosse
Great people to do business with ♡
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February 2020 by Maricza ValdeZ
Staff always friendly and polite. I love their Junior Savers account.
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July 2019 by Mark Rini
Best of the best people here and the bankers and tellers take a personal approach. Wonderful people.
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December 2018 by Domenica Krug
Everything about this bank is fair and their customer service is impeccable!
