-
December 2025 by James Childress (OTRTexan)
This is a mixed review. While everyone was friendly and professional, their policies here are not very driver friendly. You cannot check in earlier than an hour before your appointment. They will make you leave and come back, despite the fact that they have 30-40 places where you could park out of the way. This is just inconsiderate to a drivers time and their clock. They did not start unloading me until exactly my appointment time. It was like they stood outside my trailer doors and waited until the exact minute, and said go!
That being said, they had me unloaded and paperwork in hand in just over an hour, which is pretty good for Americold.
The check in process at the gate is a little slow, so don’t time your arrival too close. Took me 25 minutes to get to the gate with 3 trucks in front of me.
-
December 2025 by Armando Alejandro
Got load from load board arrived on time this load was two days old si had to pay a late fee Wich broker will refund so no problem made the payment on time 9:25 pm but due to the office chaos she stamped it 9:38 pm and told me I was considered late so I would now be a work In what a joke …
-
November 2025 by Nannette Wilbert
These guys here work hard and they do their best and they clean to the best of their ability and I'm proud of them They make my truck trailer and the inside of my trailer look clean
-
November 2025 by Christy DeMars
11:30 pm delivery appointment. Whole process from checking in at guard shack to leaving the property took about 4 hours. I was early though. They put me in a door right away, but did not get loaded before my appointment time.
Which is normal, but sometimes we get lucky so I tried. 🙅♀️
If you are dropping a trailer, make sure the reefer fuel tank is full.
Once onsite, 1st check in at guard shack. If picking up frozen, back in with doors closed, slide tandems to rear. Once in a door, walk the paper work to the receiving office. There is a bathroom inside and vending machines.
Go ahead and take a nap, stretch, or binge watch a show, they will call when they are ready for you to come in and get paperwork. So you do not have to babysit the red light. 🤗
The office and guard shack staff were very friendly. No issues. Let staff know at check in if you need to be on the dock. Plan ahead to be there a few hours. No overnight parking on-site.
-
November 2025 by Oleg Andriievskyi
Not too bad
-
November 2025 by User 1987
Terrible service DO NOT BOOK LOADS HERE, on time or not ! I arrived on time and still not unloaded until 6hrs later. The driver next to me arrived 2hrs prior to their appt time and was here for 5 hrs. RIDICULOUS!
-
November 2025 by Ihor Khymenets
Check in 7:30
Check out 8:10
-
November 2025 by Shamsher Singh
The guard here is very helpful. Good stuff, clean restroom, always helpful stuff in office and warehouse side and other company drivers very well behaviour amazing service always 😍😍 my appointment 5 nov 2025 midnight
i check in 4 nov midnight 40 minute unloading done
-
November 2025 by Edmund Surovets
loaded very quickly. started an hour before appt. And my second time for delivery to fast too
-
November 2025 by XNAVY Transportation, LLC
Staff was extremely friendly. Checked me in early and fast unloading. No overnight parking but there are 4 spacious truck stops and a Walmart nearby. Plenty of dining and a couple of hotels nearby as well. All in walking distance.
-
October 2025 by Farid Haddad
Long wait to get your bol
-
October 2025 by petr lin
The staff are very kind and friendly, and the unloading is very fast. Thank you, and I wish you all happiness and health!
-
October 2025 by Mosaab Hakeem
One hour check in unloading and got my POD. Thanks you.
-
October 2025 by J K (J.DOT.KING)
Not a bad place usually out with in 2 hours people in the office are pretty cool just make sure you have your reefer on before you get there
-
September 2025 by Capo M
Supervisor was so unprofessional, 8 hrs to unload
