Central Bank Illinois, established in 1907 and headquartered in Geneseo, Illinois, is a community bank with a strong reputation for exceptional customer service. With branch locations across several communities, including Andover, Ashton, and Sterling, the bank offers a wide range of services, such as Commercial, Agricultural, Real Estate, and Consumer Lending, along with Trust & Asset Management Services and full Deposit services. Customers consistently praise the bank's staff for their kindness and eagerness to help. Even when faced with challenges, the team is dedicated to resolving issues effectively. One customer highlighted the outstanding support from a personal banker, who provided a quick and sympathetic response to a serious account issue, making them feel valued and taken care of. Another customer commended a loan officer for their knowledge and commitment, noting how they made the loan process smoother and less stressful. Central Bank Illinois is recognized not only for its banking services but also for its wonderful employees who go above and beyond to ensure customer satisfaction. Overall, the bank stands out as a trusted choice for banking needs in the community.
I had the pleasure of working with Justina Merritt for our loan and the closing. She is very knowledgeable and went above and beyond to make the process easier and less stressful. Thank you Central Bank for having great employees!
September 2021
Great service, friendly staff and very knowledgeable.
November 2019
A lot of people weren't/aren't happy about the buyout, and it is what it is. There were some initial hassles, such as the loss of mobile deposit, but that's back now. The technology still seems to be a step back, but the staff is very friendly, and I really don't have any problems usually.
