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March 2024 by Glen Oikle
Al was great with my families taxes. I know that we are good to go.
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March 2024 by David Orr
The service and the staff was excellent.
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April 2023 by Mackenzie k
Unprofessional waste of time not worth one star....Started online return on a Wednesday and by Saturday I still had not heard anything and there was no change in the status of return it just kept saying a professional is working on it.... called the local branch and explained the situation, they were no help either and very rude! I understand it is a busy time of year for you but if you hate your job quit!
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February 2023 by Tiffany Tiff
Had my taxes done in Rochelle with Gwendolyn she was very friendly and thorough explaining everything I would definitely recommend going here to get taxes done...Well done Gwendolyn
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May 2022 by Link Rock
Gwendolyn should be ashamed of herself. I wouldn’t care that she’s rude and standoffish if my taxes were done properly. However during my appointment she asked if I had received the stimulus check in 2021. I wasn’t sure so I decided to call my bank. While on the phone, the bank employee started having problems with their computer so they said they would look into it and call me back. After I hung up I told Gwendolyn that I was PRETTY SURE (not 100%) that I hadn’t received it but was waiting for a call back shortly to confirm. I got the call from my bank a few minutes later saying that had in fact received the check. I told Gwendolyn but apparently submitted the tax return already. She got an attitude claiming that it was my fault and not hers. She claimed I said to submit it but I did nothing of the sort. Very unpleasant experience and I hope she considers a different path in life.
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May 2022 by Jayme Egland
Cherita was supposed to do my taxes. I haven't heard anything back from her in over 2 weeks. I've tried to message through the online messaging, and nothing. I called the office today and spoke to Gwen, who said she would talk to her manager and call me back, and I did not receive a return call as of yet. I will be calling again tomorrow, and come tax time next year, I will NOT be using H&R block. I have better things to spend over $300 for than a company who is just going to ignore me and screw me over. I'm better off doing my own taxes again.
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April 2022 by Tim Pemberton
I have been going to H&R Block for 33 years and do not plan to change the service at Rochelle, Illinois office is great and knowing that everything is right is and they stand behind it is worth it
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April 2022 by Jan fdacorp
Gwen in the Rochelle office is very confused. Tried telling me several things I said that I did not. She knew I came in purposely to try to get the advance and at the end had no idea I was interested in that. I had personally handed her our drivers licenses to make copies when we came back she blamed the front desk girls ( who weren't even there when I brought her the drivers license) that they didn't make the copies when it was her I gave them directly to. Said I was in a hurry leaving for vacation to excuse why she messed up one of the figures on our taxes, have no idea where that came from we were not going anywhere. She claims she doesn't have a copy of one of the forms, that are in the packet she gave me to take home. In result, we now owe the IRS money after initially being told we were getting a decent amount of refund. Very frustrating and disappointing. For many year we have gone here and Mike was amazing, who is no longer there. She has over 20 years experience and it was a nightmare. I will never return to H&R block.
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April 2021 by Andrew Schneider
It was quick and easy but a bit pricey
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April 2021 by Raul Garcia
Very helpful and good company
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March 2021 by Gigi Beaird
Our Agent Mike Hagemann is great! He is very knowledgeable and a business man himself. Answers all our questions and gets through our tax filings quickly and accurately each year. He will also let us know about how upcoming life changes will effect our tax situation so that we are prepared for the next filing.
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March 2021 by Patricia Fletcher
Great service, quick return time on my drop off.
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March 2021 by Cheryl Cunz
Excellent service and friendly.
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March 2021 by Debra Jones
knowledge of filing return
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February 2021 by Malinda Walker
Always do my taxs. Every year there.in Rochelle ill.
