U-Haul Neighborhood Dealer

Truck Rental
Hours: This U-Haul Neighborhood Dealer location receives praise for its respectful, polite, and helpful staff who provide great customer service with a smile. Customers report being greeted well and having things explained very clearly. The staff is noted for being helpful at both pickup and drop-off, and they strive to make things work for the customer even if they don't initially have the needed equipment. For some, the experience is so positive they feel taken care of like family and do not have to worry when they need a rental. However, experiences with the rental equipment itself can vary. While some find the equipment, like tow dollies, to be always clean and well taken care of, others report significant maintenance issues with larger trucks. These problems include non-functioning air conditioning, previous body damage, dents, rusted wheels, and a hole in the roof edge. These specific faults are attributed to U-Haul corporate maintenance and not the local dealer. Customers should be aware the location uses two different lots, which can cause initial confusion. There have also been instances of unexpected additional charges appearing on accounts after rental.

1. Rochelle, Illinois