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July 2025 by Twilight News
My go to Verizon store, with friendly staff and well stocked phones, tablets, and accessories.
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July 2025 by adamcpetty78
I was in and out when getting my phone. If you have to transfer though, you should just leave your phone and run errands.
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July 2025 by Lorraine Hubbard
Store is badly managed. Basic products not in stock. Opened late and an unhelpful employee. Won't go back there again.
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June 2025 by Irish Hellbilly
Such a great experience..10/10 recommend!!!
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August 2024 by Danielle Wylie
Didn't have the best experience with Verizon in general, but Tavis at the Rochelle location was very nice, professional and helpful. After a very frustrating day, we appreciated his customer service. 3 stars for Verizon, 5 stars for Tavis ?
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April 2024 by Jennifer Zellers
Kelly was very much trying to help us get a better deal on our phone plans!
Verizon, still upsets me and makes life difficult.
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March 2024 by Suzy Que
I use to work here and I was a damn good employee not to toot my own horn but I knew my job all the ins and outs. I was great with customer service and always helped my customers with literally EVERYTHING. It’s pretty sad when you haven’t worked for the company for well over a year but yet your customers still reach out to you via FB to help them cuz the new staff don’t know there job or how to have proper customer service along with a lack of personality. If you’re going to work retail do it right or don’t do it at all. Russell definitely lost a great employee right here! ??♀️ nope I can’t sell phones cuz I don’t work there but I’m still helping your customers. I would appreciate a BIG THANK YOU! But we all know that won’t happen. Train your current staff how to do there job!
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September 2023 by David Hahn
Went to Verizon to have them set me up with a new phone via insurance. When it didn't come when it was supposed to, Allen was very helpful in finding what the problem is and just so I didn't have to go several days without a phone, he let me use his spare phone. I just had to put my sim card in it. My experience with the customer service here the last couple years has been above and beyond. Thanks
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August 2023 by D H
Went to Verizon to have them set me up with a new phone via insurance. When it didn't come when it was supposed to, Allen was very helpful in finding what the problem is and just so I didn't have to go several days without a phone, he let me use his spare phone. I just had to put my sim card in it. My experience with the customer service here the last couple years has been above and beyond. Thanks
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August 2023 by melvin mcmichael
Good experience and under new management
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July 2023 by Jasman Roberson
Nice fast friendly service no doubt
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June 2023 by Valerie Malone
Allen & Kelly gave A+ customer service, extremely helpful!
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May 2023 by Andy Baker
I drive a truck and run a podcast from my truck. My data plan from Ultra Mobile was not enough. I went to Verizon to see what kind of plans they have. Kelly found me a real unlimited plan and a new phone. She treated my screen to be scratch proof and swapped my data so my upgrade would be seamless. Kelly was very nice and professional, highly recommended.
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May 2023 by Star McCartney
Staff is very pleasant and knowledgeable. They went above and beyond to help me upgrade my phone.
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December 2022 by Rexall hindson
Absolutely zero help, they wanted to pull up Google. Like i couldn't do that on my own.
