AutoZone Auto Parts on 1st Ave in Rock Falls, IL, is recognized for its exceptional customer service and knowledgeable staff. Reviewers consistently highlight the helpfulness and compassion of the team, which goes above and beyond to assist customers with their auto parts needs. One customer praised the staff for their support during a car breakdown in freezing conditions, noting how a team member named Nolan helped with repairs. Another reviewer mentioned the kindness of employees Skyler and Amy, who not only helped with purchasing and installing windshield wiper blades but also cleaned off snow and ice from the vehicle. Customers appreciate the extensive inventory of new and remanufactured parts, and the willingness of the staff to answer questions and provide hands-on assistance. Many express gratitude for the professional yet friendly atmosphere, making AutoZone Rock Falls a trusted choice for car maintenance and repairs. Overall, the store is celebrated for its dedication to customer satisfaction, ensuring that everyone leaves feeling valued and supported.
The sales expert Amy at this AutoZone is always attentive to you the moment you walk in and help you get exactly what you need. I don't go anywhere else since stepping foot in here.
August 2024
Amy M was very very helpful! If you need help ask for Amy she is very helpful!!
February 2024
Excellent service, and very pleasant lady. I wouldn't know what I do if she didn't help me. It was freezing cold. Thank you!
