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September 2025 by Brian Lilly
Blake with TCC @ Store 989, @4204 E. Lincolnshire Ste A
Sterling, IL. 61081-7849, went above & beyond to correct my infected cell phone. Please show the BEST possible appreciation for his incredible customer service. Please, more than a pat on his back. Blake is a beneficial Asset to your company store here in Sterling IL.
Thank-you, sincerely yours
Brian G Lilly. Happy Verizon customer for numerous years, & more if you choose.
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August 2025 by Jacob \u0026 Paige Wiemers
Excellent customer service
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August 2025 by Kelly Gillette
As I was doing errands one afternoon, my phone glitched out and had no cellular service, couldn’t make calls, no texts or anything. I stopped in to Verizon in Rock Falls and Blake helped me download the newest update (that I’d neglected doing). I was still having issues, so called Verizon 888 number that evening and they told me it was a fraud issue and after an hour, reassured me that if I turned my phone off and on after 10 minutes, it would work. It did not work after 10 minutes. The next morning, I took it back to Blake right when he opened and within 25 minutes, he had fixed the problem! So assuring and very calm, he did it! It was literally a glitch, but could’ve ended totally different with the wrong person handling this situation. He even offered to call me when the newest phones come out during promo in Sept. So thankful that my phone is working and I have confidence that if any more problems arise, Blake is there to help. Thanks!! 😊
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July 2025 by Jen “Jenna” Rockwell
Terrible, went in for a smart watch, been a Verizon customer for 5 years, pay almost 500 a month, full account. Soon as I walked in the guy had a problem with me, wouldn’t show me the watch I wanted to buy. I specifically told the guy I wanted to make certain that nothing could possibly go wrong with the purchase before I paid. He assured everything would be fine until it was time to get the watch, he gave me quotes and all, then all of a sudden he couldn’t sell me the watch, i told him about himself and left, he called the sterling store and had them deny me service which they did. So I call customer service and found out that all I had to pay was 14.00 , he wanted 70.00 (which wasn’t even a problem) I also found out he over charged me by 50 bucks of the wholesale price of the watch and double the service cost. All confirmed with Verizon customer service. Which confirms the guy had a problem with me the minute I walked thru the door. Always call customer service first when dealing with this particular place!!
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July 2025 by Amanda Wille
Blake is an excellent and very helpful. My experience was wonderful and easy. Very knowledgeable. Thank you Blake for making a smooth transaction from android to IPhone.
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July 2025 by Wesley Royce
Blake did a great job of transferring my phone service. His patience and professionalism was very much appreciated. He was very knowledgeable and worked as quickly as possible. The store is clean and cool.
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August 2024 by Hannah K
Jose is so helpful!
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July 2024 by Jennifer Spooner
Jose was amazing. I got us switched over quickly.
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July 2024 by Patricia Stachowiak
Great service and knowledgeable staff. Jose and Sam were very helpful and patient with me. Transferred ALL information from my old phone to the new one without a hitch.
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July 2024 by Amy Stachowiak
Had another great experience at Verizon store in Rock Falls! I was well taken care of my Jose and Sam! Big Thanks!
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June 2024 by WolfBloodGamerYT
Very helpful. Quick and easy!
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May 2024 by Jordan S
Jose was a tremendous help. Truly appreciated.
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April 2024 by Bubba Jim Pack
Luke and Jose were very helpful.
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March 2024 by Bob Mena
Luke made my day!
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March 2024 by Deb Blackburn
Great help thank you Luke!
