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June 2023 by James Wilcoxen
Bought a truck here 3 years haven’t done much to it except change fluids and change spark plugs and belts very happy with purchase very nice people as well and will work with you
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June 2022 by Kolby Karzin
Great guy gave me a good amount on trade in and upgraded me to a much better truck tks mike
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June 2022 by Aaron Karzin
Great place bought a truck over a year ago runs strong as it did the day I got it
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April 2022 by Andrea Lane
Buyer beware! Make sure you check everything as this dealership doesn't disclose what is wrong with their vehicles. I should had known from the get go when had issues with title then come to find out they had welded the frame recently and it cost me $2500 in repairs to a vehicle I had for 10 days and i was told they knew about everything that was wrong with it and should had disclosed it. When reaching out to the guy he didn't respond. If you buy a vehicle you shouldn't have to replace anything in the first 15 days of having vehicle. Should had listen to all the other reviews but tried to give guy benefit of doubt. Got burnt
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July 2021 by Connie Karzin
Great people!! Great reliable vehicles
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May 2021 by Prissy D
Great experience. Very nice people to do business with. We were in and out purchasing a vehicle! Highly recommended
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February 2021 by Caleb DeVore
I'm not gonna drag this out. Bought a car from them, told they drove it a couple hours here and everything was perfect, got home and they lied. Radio half the time doesnt work, check engine light came on literally less than a week after I bought it, one of my brights doesn't work, head runs all the time even when car is off, none of the interior lights work, the wheels on the car were literally spray painted black to look nicer and I was told they were high quality. And the cherry on top, over 2 months waiting on my title from them, ive been given the go around time and time again with different excuses each time. Never go here for a car.
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January 2021 by Angela Clay
The customer service is great, they're not pushy and they'll work with you and they'll help you get in a car that you want . i recommend family automotive. Check them out
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January 2021 by Tiffany Whittaker
Anthony has been a pleasure to work with. He’s gone above and beyond to make sure we were satisfied with our purchase. We will be back for the next kids car! Great service!
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December 2020 by Vern Johnson
Very polite people and not pushy sales. Great visit.
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December 2020 by Troy Edwards
I have to say I was pleasantly surprised how well I was treated on my purchase of my 2007 Ford F150 November 3rd 2020. I purchased this truck and was surprised that it was having problems with it the next day. When I called Family Auto and addressed my vehicle problem to them and my sales person Devin, he worked with me ALL the way through the problem. I felt discouraged and became angry. Hear me out, Devin never let me down and followed through with every thing he said he would do to make this purchase right. SO....in saying all of this, I got the truck I wanted, they made it right AT THEIR cost. Devin never lost his patient with me when I was angry. What a TROOPER. My experience with Family Auto was slow starting, but they did me right. Can't forget Miss Connie she did me well also. I will recommend this dealership !!!!
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November 2020 by Sherrilynn Dusenberry
Was treated with the utmost respect, care,and concern by every staff member . Very polite staff willing to listen and accommodate our concerns. Willing to meet when you are able.Expressed my fears to them about purchasing another used vehicle, as a result, of a recent purchase from another dealer whose unhonestSell left us without transportation only three weeks of the purchase. (One thing that helped ease the fear us they also offer warranties!!!)They even reached out and are willing to try and help us out in that situation as well.I'm afraid to fully state that it was a wonderful purchase being it's just been a week and after the recent other purchase. But for the treatment we've received this far..... outstanding.will update the rating after a few more weeks.?
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October 2020 by Melissa Kuhse
Bought a winter truck here. Description was good sounding. Test drove it and brought a couple of things to their attention. Was sent to another guy and he acted as ifvhe really didnt want to fix it. Had troublekeeping it running and was told it was the key programming. Took to mechanic friend and he said it was more likely the air flow vavle. Tried calling thr owner and have YET to hear back!!
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October 2020 by Draco Taylor
Bought a 2005 dodge durango. Its a used vehicle so unlike other reviews im posting on my experience with the company. Decent vehicle for the price, obviously things are gonna need to be done to it. The staff was very professional and stood by there promises. The radio didnt work in it so Anthony ordered me a new one just as he promised. He installed it in less then 20mins just like he promised. I test drove the vehicle alone for about 30 minutes. There was no pressure to buy. Very easy going staff. Again when u buy a used vehicle ur taking a gamble with that said ive had the vehicle for 2 weeks with no mechanical problems yet. Thus far i would recommend this car lot to anybody which i cant say that about any othet lot in rock island. They all seem very honest, if they dont know something about the vehicle they tell you they dont know versus making something up and i can definitely respect that... Thank you Anthony G. for being an honest salesmen... And thank you family automotive for a decent used vehicle.
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October 2020 by JOY JACKSON
I got this Black Chevy Suburban from them and when I say it rides so good in town or on the highway. WHEN I SEEN IT I HAD TO HAVE IT! The customer service was excellent! Mrs Connie helped me find my dream work truck. Very professional customer service clean cars and all the ones I drove road great but it was something about this truck I had to get it. THANKS AGAIN FAMILY AUTOMOTIVE! I WILL BE BACK I NEED A CAR SO I DON'T PUT ANY MILES ON MY TRUCK.
