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July 2023 by Karen Jacobs
Stopped at gas station 5 min till 10 pm clerk knocked on window said I’m closed. Googled store hours says store is open 24 hrs that needs to be changed. I only needed a pack of cigarettes
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May 2023 by Selvin
bad customer service and restrooms always out of order
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May 2023 by Selvin Ortiz
bad customer service and restrooms always out of order
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May 2023 by Bugs
Got gas today. Clerk was in cooler so I said hello. No response to I went to the cooler door. Said hello 4 times. She ignored me. I said hello again and she came out. Said absolutely nothing to me! I said oh I thought you didn't hear me. Nothing! I paid for my cash, she gave me a receipt and still said nothing. No thank you, nothing!I've gone there several times before and the guy is very friendly. She was very unfriendly and rude!!!
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January 2023 by Ricky Squires
good fuel
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November 2022 by CMVJ
Sunday morning we stopped by this Shell station while staying in Rock Island for business. We thought it was closed because there were no cars in the parking lot. We pulled up parallel to the front door & my husband saw an employee inside so he went in to get his Gatorade. I kept the car where it was, close to the door, because there was no one else around & because he has cancer & is weak in his legs. A woman drove into the parking lot & started honking & yelling out the window. I rolled my window down to hear her. She was screeching that I could not park where I was. I told her we would only be a minute and the lot was otherwise vacant, plenty of other places to park. She zoomed out around our car & parked within inches of our bumper then thought better of it & moved to the side of the building. I thought nothing else of it. As my husband was walking out the door, the screechy woman & a store clerk came stomping behind him. They came to my window & the angry one continued to scream about my parking. She was wearing a Shell jacket so she was also an employee. The ultimate power of being a gas station attendant apparently went to her head as all of the kindness and humanity left her body. I told her my husband has cancer so we stayed close to the door so he did not have to walk far & no harm was done because he was in there two minutes and there was NO ONE ELSE in the parking lot! I asked her to back away from our car so I could leave. She did not. Then I told her to get away from our car or just call the police to arrest me for parking in a way that made her unhappy. Then I started cursing because she just kept scolding us and would not back off. Finally, I just pulled out because she would not back away from our car. As we were driving away she was screaming God bless at the top of her lungs. Maybe she just wasn't having a good morning. Maybe she is a horrible little troll with no compassion, no customer service skills, & no real concern about God blessing us at all. By the way, we have handicapped plates which does not give us permission to park ANYWHERE but should afford us a little bit of kindness and understanding. Not at that Shell station though.
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February 2022 by Jennica Soliz
I was at the pump and the cashier turned it off after I had paid. Really cool. I didn’t get to pump and the screen read “pump stopped”. Older man was working gray hair and glasses. Where are the hours posted?
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February 2022 by Amelia Jacobs
Poor customer service. I tried to come inside to get a drink while pumping gas and the worker told me I couldn’t come inside until I was done pumping gas and made me leave. I have literally never experienced this at another gas station before. I decided to just not buy anything from them then.
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September 2021 by Nicholas Laster
Walked in to grab a pop and the cashier asked if I had a mask. I told him that I didn't and grabbed my pop. When I got to the counter he refused to sell me the Mt. Dew unless I bought a mask for $1.50 while I was already standing there at the counter. Like that makes any sense at all. I told him no thanks and he refused to sell me anything.
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June 2021 by Obvious Front
Good location, some poor customer service. The paper towels by the gas pumps are always crammed into their dispensers so tight that they won't dispense. I guess that reduces the time spent refilling them.
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April 2021 by Dana W.
I don't love this station. I seem to often have trouble with pumps working properly, not reading credit cards or not applying the fuel saver rewards. I've found one of the staff unhelpful or inattentive on numerous occasions. Not acknowledging someone is there with a question or item for several minutes.
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November 2020 by Larry Meese
I went into the store one day and the guy behind the counter ( mark ) asked me to put on a mask. Now with that being said remind you I have a medical condition that wont allow me to wear a mask. Well he decided to tell me I cant shop in the store because of that reason. Ada states that anyone with a medical history is protected under title 3. Well I called and filed a complaint. Headquarters told me I was allowed to shop in the store and it shouldn't be any issues. Well I went back to the store to get my good and go back home. Well mark decided to call the police on me and caused a bigger issue then what it was worth. After I called and spoke with someone I showed him that I filed a discrimination against him for denying me service. A week or two went by and I got a call for the regional store and they offered me gift cards for my troubles. I feel like I was slapped in the face, they sent me a 20$ gift card for the whole incident. With ada its a 75,000$ fine and possible store closure for these types of acts. I just wanted to say that I will never shop at this store or a shell again!!!!!! I feel like I was mistreated, discriminated, harassed, and feel like I was treated like a criminal. I just wanted everyone to know my situation and what I went through. The company really needs to explain to its employees the importance of people with disabilities and the laws against them.
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April 2020 by Paul Horton
One of the best stations in town , clean fast friendly never a problem
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August 2019 by Ryan B.
Probably the rudest gas station attendant I've ever met. I am a delivery vendor for this gas station and the employee working had nothing nice to say to me or any of the customers. I personally would never give them any of my business.
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May 2019 by Tab M
This is the one Cstore... The one with zero personality...
