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March 2024 by Mark Lindhe
Booked an 8 am appointment for an exam. I showed up at 8 am for my appointment. The store does not open until 8 am. There was already a couple inside the store apparently with an 8 am appointment too and they were helped right away. After about 25 minutes of waiting and another patient showing up, the doctor comes out with first patient and proceeded to help the guy that showed up after me. After waiting 40 minutes for my appointment and 2 other patients helped before me I decided to leave. I have been a loyal customer for years and now after today’s experience I refuse to return. Terrible service.Update: No need to speak to the location manager as she was there during the experience. Instead of acknowledging I’ve been waiting for over 40 minutes for my appointment the manager and other employee were sitting at their desks talking. I went to Lens Crafters and was helped with in a reasonable amount of time.
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February 2024 by Call For GREATNESS
Excellent
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February 2024 by D C
Fantastic customer service. Shelby is a awesome friendly, customer focused location. My wife and I will only go to All About Eyes Rockford for our optical needs. Thank you for all you do.
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February 2024 by Kate Raymer
This place has the very worst service. The staff are rude and ill-mannered, giving orders to patients In a power play. They never make requests, use manners, try to accommodate you or say thank you for your patronage. Dr. Jalota is nice but everyone else act like they’re doing you a favor. They lost me as a patient and I will never go back.
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February 2024 by Leonard James
Everyone was very nice.
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January 2024 by Karen Hoffman
Wonderful eye doctor and great staff
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November 2023 by Chris F.
Best eye care experience ever. Dr. Jasmine Lopez (Optometrist), Shelby Pratt (Practice Manager) and Angel Norman (Assistant Manager) guided me through the tests, consultation, frames selection and the purchasing process with professionalism and ease.At the time of review, the test equipment was less than a week old; far more modern, precise and easier for the patient to navigate. The air blast to the eye test has been eliminated and replaced with a simple scan.Dr. Lopez was very precise throughout the consultation, easy to understand and can dilate your eyes without pain. She guided the lens selection process to where I could see things that I haven't seen in a very long time. Amazing work.She was also very informative, knowledgeable and professional throughout. It goes without saying she has earned my complete trust on the first visit.This location is a very capable office with excellent staff and I will return...highly recommend everyone listed in the review.
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November 2023 by Delores Mc
Great service everyone was very cordial I picked out the frames and the color for the lenses everything wsa cool
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October 2023 by Don Norup
The perfect place to get your eyes checked and the proper pair glasses so you can see again better than before
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October 2023 by Ben Chandler
I don’t recommend. I came to them with a recent prescription and wanting to order contacts. They stated I had to pay for another exam even though I just had one or they wouldn’t even consider allowing me to order contacts. Very rude when I questioned this method so I decided not to use their services.
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July 2023 by cesar bautista
Great customer service from Angel today. Angel was helpful from the minute I came in for a new pair of glasses. All about eyes is the only place I go for any needs.
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July 2023 by Mike Uram
Both the doctor that did my exam and the staff that took my order were super helpful. I was also pleased that they still carry the wireless frames which I prefer.
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July 2023 by Tyler Yomantas
The people working there were very entertaining to talk with. Most of all, they talked me through a couple of items that helped me make an honest, informed decision.
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July 2023 by Saran Mandela
Wonderful experience at All About Eyes. Everyone was friendly and helpful. We will definitely return!
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June 2023 by Joshua Way
Adore the staff here. They are very professional, polite, friendly, and go above and beyond to ensure you are satisfied with your glasses.