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January 2024 by Lety
Big shout out to Mr. Jimmy Law for his patience, knowledge and commitment to bank customers. He was a huge part in assisting with the resolution of my issue. (Notary public problem). I’m not even a customer at his location and he went above and beyond!!! GREAT JOB!!! Keep up the great work!!! Thanks again!!
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August 2023 by Sarah Hanna
Rude teller... what happened to kind people..
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June 2023 by Melissa Montoya
Not recommend to open a business account. Definitely not good as I used to think
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January 2023 by Austin Knight
Don’t trust auto mortgage payments with associated. They applied last month to principle somehow, then reported to credit that the account was delinquent (even though full payment was still paid)
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September 2022 by Victor Gelafio
I've never had a problem with this bank ! Not like the others10 years now.
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October 2021 by Jessica Irons
Went there while the lobby was open, asked to close my account and was told it couldn't be done because one banker had an appointment in a few minutes and the other wasn't there? WHY can't the teller close the account?? Also, it should only take a few minutes to close the account so why couldn't the banker just do it quickly before the appointment arrived? Now I have to make an appointment, find another time blah, blah, blah. Terrible customer service. I will close this account ASAP and will not be back.
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December 2018 by petra viveros
Nice staff, very comfortable. Love the drive thru.
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December 2018 by Colin O'Malley
I have 4 bank accounts in northern, IL. I have tried all of the banks. Associated Bank is BY FAR the worst option for banking. I actually lost money banking with this company, although I was responsible. Nothing short of a scam. Horrible software, horrible app, horrible customer service. I would advise any other bank than this one locally.
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November 2018 by Wes Bresee
On numerous occasions I have stopped at the Rote Road location after hours to use the ATM. I have only been succesful twice, and that was quite some time ago. It's either out of money, but more often, I am attempting to deposit cash into my account. The terminal informs me that it cannot read my card. Yet I can drive across town to the Machesney Park location or the branch on Center Terrace and make the transaction with the same card with no issues whatsoever. I know this because I just got finished doing it...again.
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November 2018 by Ricky Christophersen
This bank is completely unprofessional. I tried to deposit $500 into their ATM in October. The ATM malfunctioned and would not return my money or deposit it into my checking account. I called the 800 number on the ATM and they advised me to go into the bank during normal business hours. After talking to one of the reps at the bank, I was told to watch my checking account for a credit if it was found in my favor after the ATM audit. Two weeks later, I have the $500 I should've had in my account to begin with.
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October 2017 by Bruce Biggers
Banked here for a while, but not impressed. Mobile app was confusing. got a notice one day they were closing my account for inactivity, yet by law they did not need to do so. Also charging me money to do it. So I took my money and left before they could charge me. Many other fine banks out there, so better to go there than here.
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July 2017 by Rodney Myers
Friendly and capable staff. Always a pleasure.
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December 2015 by Richard Christophersen
This bank is completely unprofessional. I tried to deposited $500 into their ATM in October. The ATM malfunctioned and would not return my money or deposit it into my checking account. I called the 800 number on the ATM and they advised me to go into the bank during normal business hours. After talking to one of the reps at the bank, I was told to watch my checking account for a credit if it was found in my favor after the ATM audit. Two weeks later, I have the $500 I should've had in my account to begin with. I was out $500 for the first two weeks before I was credited and now in December they are saying I'm not entitled to the money that their ATM stole from me when it malfunctioned. Without any given notice, they withdrew $500 from my account. I'm incredibly frustrated and do not trust this bank. Nice job stealing from a college student.
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June 2014 by John K.
Very slow service and the tellers (two of them) never smiled....flat affect. I had a few questions and was made to feel like a bother. The wait was too long and 3 managers in clear visibility walked in the area and did nothing to assist. Will never go back. This was Monday June 16th, may want to check who was working. Good luck!
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June 2011 by Kayla Thingvold
I have banked at black hawk bank for some time but switched over to associated because i was away for school. WORST THING EVER!! The lied about promotions then never would return my phone calls the guy, greg, that started my account i have left 5 messages for not one was returned. It has been three months that my account was open and i wanted to close it after the first week. I will drive out of my way now to use my black hawk account.
