AutoZone on 11th Street in Rockford is a leading retailer of auto parts, maintenance items, and car accessories. Customers report excellent and amazing service, with staff described as very knowledgeable, informative, and wonderful. Reviews highlight employees who communicate everything effectively, offer immediate assistance upon entering, and provide helpful explanations about parts and repairs. Specific instances include staff going above and beyond, such as helping during poor weather while short-staffed, following a customer to the parking lot to identify a problem, and installing parts in very cold conditions, including negative 26-degree weather. The store is noted for its all-around great experience and convenient, large parking lot. Many customers state they will choose this location every time and highly recommend it for car troubles.
Good customer service, they help you out a lot and have good prices
May 2024
Needed new battery,very polite customer service getting what we needed fixed and on our way,less then half an hour.Explained in easy terms what they were doing.Recommend this location! Chris was great changing the battery very fast and got my car working in no time.
April 2024
Excellent service. Mike, the assistant manager, helped what during poor weather AND while short staffed. Choose here every time. Thank you so much!
