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October 2023 by Deacon Paul Sanderson OCDS
These mechanics are competent but will push work on you in order to rack up the bill. If you think something does not need to be done (in addition to what you have asked to be done if what you have asked to be done is not expensive) you really need to strongly insist. I have no doubts about their competence, I am concerned about their business ethics. I was surprised by this too because their reviews were very good. I probably will not be back.Service: Auto power window repair
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October 2023 by Lenny Smith
My experience using Butitta Brothers was great. And I don’t say that lightly. We were made to feel that we would be taken care of in the best possible way, and we were. It was not a small job, it was costly and the guys there did a great job. I will continue to go to this facility for as long as I have automobile to be serviced or repaired. Thank you GuysVery much appreciatedLenny SmithServices: Transmission
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October 2023 by Alex Nielsen
If there was a way to give more stars I would. I started using them when I needed suspension done on my Ram Rebel, converting it from an unreliable factory air to a more traditional shock/strut system.I called Bill when asking for advice on buying used vehicle(s) and he took time to have a conversation regarding what I should or shouldn’t do.Fast forward to now and I had some issues with my current truck. I scheduled an appointment online for the first day I thought I could get it there but managed to get it dropped off a day early. Not only was Bill upfront about what he thought might be the issue, he shared other customers experiences with the same issue (same motor) and walked me through different scenarios.The next day I got a call from Bill saying what we thought was the issue actually was the issue. I agreed to move ahead with the repairs after being told it’d be done the next day. A few hours later I got a call saying it’d be done that afternoon and I could pick it up. Unfortunately I didn’t have a sufficient mode of transportation that day as my wife works and I don’t own a horse so I asked if it’d be possible for them to drop it off. Now, if you’re reading this I wouldn’t expect this courtesy all the time, but I live close and it’s free to ask. He agreed and would let me know when they were on their way. I cannot say enough how happy I am with this shop.If you’ve read this far you might as well finish it out…Everyone knows getting work done on a vehicle can be stressful from the standpoint of losing a mode of transportation, the cost or even wondering if they’re being honest. Something I noticed was that they were excited to show me the old parts and how bad they were. I’ve been to shops that told me how bad something was but refused to show me. I got the impression that helping someone out is part of the payment for this shop versus just monetary compensation. If only elected officials did the same…If you read my others reviews you’ll see that I am critical on lackluster businesses but when someone does good or above and beyond I try to put it out there so others can have a good experience as well.Services: Electrical repair
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October 2023 by Darlene Nass
I have never been so excited to write a review. The people here are fantastic and they did an excellent job on my car!! They also have the cleanest shop I’ve ever been in. Anyone who might need any work done on their car, I highly recommend Butitta’s on Mill Road!Services: Wheel alignment
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September 2023 by Dave Daughenbaugh
Bill and the folks at Butitta Auto on Mill Rd are the VERY BEST, hands down! They're honest, fair, and truly a business of integrity. They've gone the extra mile for us more than once and I'm thrilled to have a shop I can & will recommend to anybody without a second thought. My family and I would not even consider taking our vehicles anywhere else.Services: Steering & suspension repair
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September 2023 by Lucas Christopherson
On the way to Minneapolis from Kentucky the car broke down. Butitta has definitely made an impression in the community. When asked by locals more great experiences at Butitta Auto. Thank you for the fun, fast and skilled service. We were back on the road and the truck is running great!Service: Engine repair
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August 2023 by Lauren M
Bill is the manager and he does a great job managing his people. This friendly professional automotive shop is a rare find. The 2 auto techs (Ben and Dave) that worked on my 2 vehicles were excellent. I couldn’t be more appreciative. I would highly recommend.Services: General repairs & maintenance
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August 2023 by Jason E
One of the absolute best repair shops on the planet. Bill is honest, makes sure you understand everything, and will not overcharge you or push you for services you don't need. He was able to quickly help out my daughter with some engine diagnostics, and they've also done a great brake repair job for us in the past. The entire team is well trained and does spectacular work. Buttita Auto will be my go to for all of my automotive service needs, and they should be yours as well.Services: General repairs & maintenance
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August 2023 by FRANK GIAMMARESE
"If" there is a better place to bring your auto for service or repair I certainly don't know of the place. Butitta Auto my most trusted and priced right repair I've found. Whenever I bring any of my vehicles, 4x4, auto or van it's always one quote ONE price. Coming here is like visiting an old friend. With the work I am ALWAYS SATISFIED and happy with the turn around. HIGHLY RECOMMEND. You won't be disappointed. Trusted, FrankyG
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August 2023 by Danielle B
Great guys! Efficient, knowledgeable, and I was so happy to find out they do work on European cars! I haven't had good customer service anywhere in a long time so this was a welcome change. Thanks Butitta on Mill!
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July 2023 by The Veteran Trainer88
These guys were so pleasant, they fixed my issue and it was so small they didn't charge me. When is the last time you heard someone didn't want to nickle and dime you? I'm sending everyone here!
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July 2023 by Deb
The team at the Rockford S Mill Rd store went above and beyond to get my 17 year old 4 runner riding like new. Working with me, they were able to find a solution to a long standing suspension issue that other shops were unable to correct. They made sure I was satisfied with the repair upon pickup. I would greatly recommend them for your everyday, and your more difficult repairs.Service: Steering & suspension repair
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July 2023 by Sharii M
I don't think I would've been happier had I gone anywhere else. Bill was sooo kind, patient, and helpful. Your vehicle will definitely be in good hands here with Bill and his staff!Service: Transmission
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July 2023 by Laura Jernigan
Had new rotors, bearings, n brakes! Fantastic service! Butitta Bros is THE place to go for all my vehicle needs. Thank you Nate, Bill, and Brent!
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July 2023 by Brittney Springer
This is an outstanding mechanic shop. I am so glad we have found a set of mechanics that treats us like family. They always say their priority is that our vehicle is safe. From the moment I walk in Bill and staff are welcoming me back and seeing how they can answer my questions.I can't imagine going anywhere else. After meeting other clients I can see why they have been bringing their vehicles to Butitta Brother's on Mill Road for years. If you are looking for mechanic that will make sure your car is a safe vehicle. This is the shop Iwould recommend.
