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January 2024 by Ricardo Torres
Going to this place to use an ATM is like playing bingo you never know if the machine’s are in service is waisted time
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January 2024 by Roger Creedy
Got smaller amounts of cash for Christmas gifts. Learned about personnel and who was my next Chase rep.
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November 2023 by Mary Healy
Nick Baris at the Mulford Office was exceptionally helpful to me today. He is very competent, thoughtful and kind. Thanks, Nick!!
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November 2023 by Kyle
2 out of the 3 ATMs aren’t working. This isn’t unusual. This location is trash.
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October 2023 by Luke Cigirgil
Excellent Client Services and helpfull team.
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September 2023 by Ashley Winterland
Upon walking in, one of their door handles was hanging- looks really bad for such a corporate building. Came in as I'm trying to get my accounts on one spot. Bank teller took my name and number down to have someone call me back for an appointment--NO CALL BACK!! Looks like they're living up to their low star reviews, keep it up!!
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August 2023 by Amelia
Short line. Good customer service.
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July 2023 by Leanne Mitchell
Took my son in to cash savings bonds in. Because he's been a customer for less than a year, they couldn't cash them for him, per their policy. No explanation as to the reasoning, it's ".. just the policy." We're talking Government issued EE savings bonds here. It's really just the silliest thing I have ever heard of.
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March 2023 by Jose Guzman
Simple appointment which SHOULDN'T have taken much time, but now is more than 2 weeks of waiting.I would seek other help ( if any ) than to accept assistance from this chase member. My business debit card was improperly assigned, my PERSONAL name was printed TWICE… on my BUSINESS DEBIT CARD. This mistake could have been avoided by simply proof reading which was not done. Not only did I have to wait days for this failed debit card, I was suppose to be contacted with further information on the debit card & business credit card ….. 2 weeks later after nonstop phone calls & voicemails I have gotten NOTHING. No updated business debit card, no business credit card info, & despite calling & leaving voicemails …. Not even a call back to touch base. I would majorly avoid!!! helping anyone else prevent this time wasted mistake. Thank you for your help RODNEY!
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January 2023 by Sandy A.
Very high fees to use their services. There are very few Chase ATMs avail in our are. Those that are available onsite are often down often.
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January 2023 by Irene Edmonds
This bank is good only for the mobile app. Rockford ghetto and so are their banks
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December 2022 by Pat Mc
I c why Google reviews so low. Went to 2 different locations to get a simple question answered and nope. Spoke to the assistant manager at each. I don't give many bad reviews but these jokers deserve nothing less. Sad.
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December 2022 by Rosie C.
My dad has chase and a good relationship with y'all I don't think you wan some of this. Now that I have time to confront this where you wanna catch these fists at? Bring your cop friends and they gonna wish they never became a cop.
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November 2022 by Kile Hamilton
What’s the point of have three atms if there always broke then when you ask people that work here why are the always broke the respond with not my problem!
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October 2022 by Silvers 2.
if i could give a 0 for a rating i would. take your banking anywhere but to chase. customer service is beyond a nightmare. don't leave us hanging - what else you got? your service sucks!
