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March 2024 by Telena Minson
Came in to get a 3 meat plate should come with 2 sides and toast. He handed me a very greasy bag of food with gloves still on.They were out of brisket , gave me one rib and a bunch of dry tips. All the meat is dry. Told me my meal did not come with toast and then told me oh they are out. No fries, green beans do not have bacon. Sides we not full. Soda in machine empty. The food is not very good. I paid 30 dollars and the service was not good. Not pleased. Will not be returning here.
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March 2024 by Debra Mendoza
Did an online order at 3pm said I would be there at 5 to pick it up. The guy could find where I order first. Had to show him my email. Found it and said it wasn't even prepared. Then he told me out of brisket so I said just give it to me in pulled pork. Was told not enough so I said just give it to me in ribs. Ordered wings and he said he could give me sausage they were out of wings. I told him to cancel my order. Couldn't cancel it and locked up the register. Kept calling people to help him no one would answer. Got a hold of someone. I told her what happened and she said they don't do refunds. They had already taken the money out of my account and the email said they had already given me my food. No refund and I spent $148.00. She said leave your name and number I will have someone call you. Haven't heard anything yet. I will not be going back!!!!!!
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March 2024 by Britney Adele
Place us closed on Saturday. Ordered food online and it charged me on the website. Here now and place is empty.
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February 2024 by Mayra Zepeda
Just ordered from here, says it's open, went to pick up and nothing no lights tried calling and now out $20.
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February 2024 by Sarah Nelson
We ordered food, the online order said it was done. Drove 30mins to get our food and the store was closed.
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February 2024 by X Stan
Horrible. Brisket was dry and fatty. Had no sides available. Will never be back.
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February 2024 by Dominic Hernandez
Food was terrible, gave me all fatty food, didnt have any ribs, barely and brisket as well as anysides, ice cream machine wasnt even working either place reminded me of a mcdonalds never go here place has gone down hill so bad ?
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January 2024 by BreezyRecklezz
Wow brisket amazing pull pork was so good with an amazing piece of breadSides are my favorite and the ice cream is where the fun is atOne employee but very great at the jobJust amazing can't believe these horrible reviews with such lies and ignorancey
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January 2024 by tracey finister
I order the rib plate they was out of fries so they called me to tell they was out of fries so I changed it to Mac and cheese and it wasn't done so I left with just my ribs and bread they own me to side but Joshua was super friendly and the restaurant was
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December 2023 by Scott Dyer
Very rude
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December 2023 by Ashley Wright
We ordered thru the app associated with Dickeys. When we arrived to pick up our order we were told that the last customer left with the last of their Mac and cheese, brisket, and pulled pork. I expressed that since majority of our order are those items I would like a refund. The kid behind the counter said that his boss would text me with the refund screenshot in a couple of minutes. That there was nothing he could do. I have received no email, text or reply from anyone. I called him again about an hour and a half later and he said he would call back. He has not... and nothing has been done. My family will never go to this place again.
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November 2023 by Sam Enderle
after waiting a year to try again we ordered on line and went to pick it up. Waited too long for someone to finally tell me they couldn't make my food because no potatoes. (This is after asking me for my name twice). Manager said she would run a credit but her laptop was in car. She did give me her phone number to text and had mine. After several texts for a week we still have no credit on our card. The manager said it's corporate so what are we supposed to do now. While I was there a customer came in...waited a while for someone to come out and wait on him. He ordered and was told they didn't have any of the meat he wanted. This is very poor all around. Never again...and we want our money!!!
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November 2023 by Hannie Rod
Worst service! Terrible employees!
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October 2023 by Robert Roquet, Jr.
I ordered jalapeno cheddar kielbasa and pulled pork. Kielbasa looked like it was just torn apart instead of sliced, pork was cold, and looked old. Butter on bread was barely existent. See pictures for reference. Service, nobody greeted us when we walked in, it took a minute before anyone helped. As far as atmosphere goes, the entire restaurant was filthy. Trash in the back hallway, bathrooms dirty, bathroom door would not close, and floors were sticky. Overall, I spent $26 and for the money I could have gone elsewhere but was in the area.
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October 2023 by Tammy Fitzgerald
A co-worker and myself went here for lunch today 10/11/23 at the location in Rockford, IL the empty parking lot should have been our first clue not to eat here. We would go here occasionally in the past and the food and the service were great. The increased menu prices should have been our second red flag (I understand inflation and what not these days but come on) $20 for the pulled pork plate in which the meat was cold and dry my sides were the mac n cheese and the potato casserole(this was cold) so I am kind of afraid to eat it. My co-workers chicken sandwich was not edible she had to throw it out and make herself microwave popcorn for lunch. We waited so long for our order that we had to tell the only employee there that we now needed it to go when we had originally told her we were eating there. I was going to pay with cash but was told they had no change in the drawer. Also the barbeque sauce that is in the lobby has not been changed or filled in so long that when I lifted up the lid to see if they were empty the contents that remained and the pumps were both dried out and we were not offered any sauces from behind the corner when we took it to go.I can for see this business closing in the near future.
