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November 2023 by Jana Carey
Just went there for the first time, and my car is not only not dry at all, but I paid extra for the tire shine and guess what, no tire shine at all so I will not be going back.
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November 2023 by Ersen Sulejmani
Liked it better when they were owned by Extreme Clean Car Wash. New owners increased the prices, and their basic wash does a poor job.
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October 2023 by Christy Gentz
I will NOT go back. I had monthly membership and saw I had an extra charge on my bank statement. Showed manager my charge on the statement. Needless to say it has been 5 months still no refund, no call back and thier phone no one ever answers!10-16-23 I called the store and spoke to manager who said he would look into and call me back by the end of the day. He never called me back!10-17-23 Still nothing today. I stopped into the office and now Manager is on vacation.Worst customer service! I don't get called back nor has this been resolved!
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October 2023 by Manny m
Staff is extremely friendly. The car wash "fast pass" is extremely flawed. I have gotten 2 stickers for the "fast pass" and it has been nothing but. Everytime I try to go through I am forced to wait 5-10 minutes just to wait for the 1-2 attendants on site to be available to help me as this "fast pass" is flawed and does not work. The staff works hard and is always very helpful. Unfortunately flawed technology is something they cannot control. I have since attempted to cancel my car wash membership and have been waiting over a week to hear anything from the supposed representative that is supposed to reach out to me. The lack of customer dashboard makes it impossible for me to know whether or not my membership is remaining active and I've been forgotten about or if it is just cancelled with no communication. Overall I think the staff is great and the car wash technology is terribly flawed/inconvenient.Service: Auto detailing
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August 2023 by Kathy McNeely-Johnson
Expensive. Car still had bird droppings and road grime. Finally covered with water spots. This was with the second most expensive wash. Only positive are free values that are outstanding. They appear to have eliminated the matt cleaning machine.
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July 2023 by Travis Rule
I always see workers doing their jobs....if my vacuum doesn't work they are right their. I never have a problem when I come to clean my car. Wish I could own 1 just like it!!!! I would refer anyone to Rainstorm Car Wash....
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June 2023 by Bob Bednarek
I bought a month car pass. I’ll keep you updated! I have a Honda Civic coupe and the wash missing the little window driver/passenger?The wash line is timed very tight from stage to stage?My finial thoughts of one month of car wash:The timeline is so tight of each stage of the car wash. Possibly of not getting what you payed for. It’s new technology: I’m not buying it!!! Most of all wash finial rinse sucks! The chemicals get blown off versus rinsed off! Water spots! Chemical spots?
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June 2023 by Tyler Hayden
Don’t even waste your time, Tommy’s is better and cheaper! BEWARE! This incident originally happened back in January but it is now May and still nothing has been done nor has there been any communication. The regional manager evaluated the vehicle back in February and said he would be in touch but has not. I texted him twice in March and once in May and have yet to receive any sort of response. Extremely unprofessional! This company does not take damage claims seriously nor will they act on them. I wasn’t looking for anything unreasonable just to have the paint fixed where it was damaged on the side of the car. Never will I ever use this carwash or any Rainstorm ever again and I’ve already advised anyone looking for a car wash to go to Tommy’s. It’s way better and costs less and their vacuums actually work! (something that Rainstorm always seemed to have an issue with).
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June 2023 by La Reina Harris
Not sure why the young man explained to me for the $18 wash membership would be $9.99/mo. Email received stated $32.00 PLEASE STOP WITH THE FALSE ADVERTISEMENT. I always repeat to reiterate what is stated to me especially with prices and he said “Yes”. I’ll use it for the summer then I’m canceling, Rockford has poor, grimey customer service.
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May 2023 by Sean Hammer
I did the $10 car wash. It didn’t even get the bugs off my windshield or from the front of my car. I did complain and a worker applied “bug prep” sent me thru the car wash a second time and again the car comes out dirty. Still have squashed bugs on the windshield. Would not recommend and would not go back.Services: Auto detailing
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April 2023 by Eric Hultgren
A couple of years back I went to rain storm when they first took over from the $3 Car Wash. First thing they did was raise the prices considerably and take away you buy the top tier car wash you would get a ticket for another car wash it could be the same car you're driving a couple of days from now or it could be wife's car or etc etc. Circle K has now bought these guys out. For the last month they've been giving away free car wash certificates so you get free car wash at the rain storm. I have gone there a couple of times now and found out that the car wash is well staffed, and complete when you're doing a wash. You don't miss out on wax and other stuff when you've paid for it. I'm giving these guys a good review at this time let's hope they keep up on this.
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April 2023 by Evelyn Scott
Everyone was nice and friendly except for the manager. Very clear he needs remedial training and only God knows how he got that position. I am a brand new customer and had concerns about the vacuum suction and the duct tape all over the equipment. His answer was do you want to cancel because this is the best you are going to get. Now it is apparent he knows nothing about even trying to keep customers due to his total lack of knowledge, skills and abilities in the area of customer service. I don't believe the owners objective is to lose customer or money but so be it. I canceled because I have options and because of the manager who lacks the training needed to explain what is being done to rectify problems and concerns with the establishment. Paying 40 dollars a month is excessive for faulty and inadequate equipment. He needs to be fired. On a positive note there are other very pleasant people that work there that expressed concern when I mentioned to inadequaciesService: Auto interior vacuuming
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April 2023 by We Travel
Great car wash but their monthly program sucks. Owned it for several months and it has never worked ONCE. Having to constantly wait for someone is a pain , especially when others are having the same problem. Wish they would correct the situation. Finally canceled our subscription.
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March 2023 by Swat AL
This use to be a decent car wash but now Some of the car wash team members here needs to be trained on the business focus and making money not catching a personal conversion with his friend in the line and holding up the line for 20 minutes! Never using this business again.
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March 2023 by Colin Hejda
It’s impossible to get ahold of them over the phone without them hanging up on you or simply not answering the phone, you also can’t use the website to change your membership level or cancel the membership. I finally got ahold of Loves Park Rainstorm location over the phone on 01/09/2023 to cancel my wife’s membership but the cancellation never went through so they have been continuously charging me for the past 2 months unknowingly and without me even using their services.