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January 2024 by Abner W.
Very rude customer service. Every time I speak to this woman she is short and does NOT want to help. How could they hire such a person? I thought I was being pranked at first. I think I made a mistake by using them. She is supposed to be in customer service... seems like anti-service to me.
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October 2023 by Crystal Maiman
Lettie at the Rockford office is amazing. She greets everyone by name and is more knowledgable than any other banker I have had opportunity to work with. Best customer service around.
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September 2023 by Tammy Olsen
I want to say how accommodating Jonathon Lewis was when I came in to get a check for a purchase my husband and I were doing. He was so pleasant and helpful. I really appreciated it!! It couldn’t have gone any smoother then it did.
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September 2023 by Oscar Canizales
I have worked with Jonathan Lewis for a couple of years now. I’ve had all my car loans thur him and he’s great. Pretty much family. Very efficient and fast wouldn’t go to anyone else. If you’re looking for a loan he’s your man. You willNot be disappointed.
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September 2023 by Dana Russell
Lisa was the first person you meet when you enter FNCU and she is awesome! I needed some help with a missing statement and she was so very kind and helpful! FNCU should be proud to have Lisa as an employee! She definitely makes the customer feel welcome and like they are the most important person!
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September 2023 by Kevin Kilgore
Ventura is absolutely wonderful. Professional, charming and exceptional. I've been with First Northern for all my adult life. I appreciate the quality of service representatives that are on the team.
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September 2023 by Dane Pierson
Salvador gomez has made everything so easy for me when it comes to loans/helocs, credit cards or anything else I'm trying to do. It's been awesome working with him. He treated me like a person and it's made the while process comfortable for me. If you are looking for someone to contact I'd recommend him.
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September 2023 by Valerie Marin
Went in to get a letter Notarized. Lisa Earhart was friendly, helpful and knowledgeable. She also helped straighten out a few other account issues and then went the extra mile to verify the other account information to ensure there were no other mistakes.
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September 2023 by Mary Moritz
Lettie and other staff at FNCU do an amazing job assisting you in banking. Lettie always remembers me, giving me a friendly smile and hello and gives my sad begging dogs treats! Amy is usually who I see when I venture into the bank and she also has a friendly smile.
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August 2023 by Gavin Flynn
Went here for a loan for a new car and they made it very easy to go through the process. Honestly very happy with the experience. Was helped by Gary and and Lisa
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August 2023 by Tammy L
The 1st experience I had was last year when I wanted to refinance my car. They significantly lowered my interest rate and the application process was relatively easy. I was very pleased with the outcome and opportunity to save some money. Their website however, is not user friendly and could use improvements.Regardless recently, I decided to trade in my car and without hesitation I contacted my rep at 1st Northern Credit Union in Rockford. Jonathon Lewis had helped me with refinancing before and he patiently listened, answered my questions, & provided guidance on all the steps I needed to follow to get a pre-approval. This, coupled with answering my barrage of questions, was VERY helpful over the next several weeks that I shopped. He really helped me out with understanding the values of what I was shopping for. I do think because of this, I truly did find the best deal.When dealers asked me to consider the financing they offered, I confidently said, "Nope! I'm good!" They asked me why, I said, "I highly recommend them. They gave me a great rate & personalized service. Plus, I have a pre-approval already.Why go anywhere else?”
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August 2023 by Ashley Aardsma
Jonathon L is INCREDIBLY HELPFUL! My banking situation has required in the moment assistance on multiple occasions, and he was there for me every step of the way with emails and phone calls. This man deserves a raise. Thank you so much ????
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August 2023 by Dave Smith
We recently obtained a loan and Carolina Penedo was fabulous to work with. Her experience, attention to detail and professional work ethic are second to none. She is such a pleasure to work with! We highly recommend FNCU and especially Carolina!
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August 2023 by Tammy L.
The 1st experience I had was last year when I wanted to refinance my car. They significantly lowered my interest rate and the application process was relatively easy. I was very pleased with the outcome and opportunity to save some money. Their website however, is not user friendly and could use improvements. Regardless, recently, I decided to trade my car and without hesitation I contacted my rep at 1st Northern Credit Union. Jonathon Lewis had helped me with refinancing before and he patiently listened, answered my questions, & provided guidance on all the steps I needed to follow to get a pre-approval. This, coupled with answering my barrage of questions, was VERY helpful over several weeks. He really helped me out with understanding the values of what I was shopping for. I do think because of this, I did find the best deal, When dealers asked me to consider the financing they offered, I confidently said, "Nope! I'm good!" They asked me why, I said, "I highly recommend the personalized service they offer."
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August 2023 by Chris Kelley
Carolina is an expert and a professional. She walked me through all my new car loan options, answered all my questions, and was even "on call" to talk with the dealership for last-minute info. Love FNCU.
