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March 2024 by Jim Conley
Great , knowledgeable salespeople. They Take their time helping the customer
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December 2023 by Juicebox The Toast
They walked me step by step in the process and explained everything in much detail. Was overwhelmed at first with all the moving parts in the selection process but the employees never made me feel rushed or a burden. Shoes are very expensive but if you come here you probably already know that and are coming here for those brands/ service.
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December 2023 by gayle hallen
Fleet Feet at Edgebrook has superior service. I was very impressed with my salesperson, and they had a great selection, too. I love my new shoes!
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December 2023 by Nancy Richardson
The staff was very knowledgeable and was very caring and non judgmental. I have not been able to walk without pain in probably 20 years. It also appears I have been wearing shoes 1-1/2 sizes too SMALL!!! My new shoes have given me so much more independence and freedom and I highly recommended this store to anyone. I got the Altras and absolutely LOVE THEM !!!
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October 2023 by Christopher Alesandrini
Love Fleet Feet Rockford. Everyone is always super helpful and friendly. Good selection. Clean bright store. Great test area. My go to place.
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October 2023 by Buzz Joe
Fantastic experience! I was hesitant at first about going here thinking the store was for runners/athletes only. I was wrong. My podiatrist recommended a special shoe insert and they helped me. Plus, new walking shoes.
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October 2023 by Lisa Radant
This was my first visit to the store. The staff person was very friendly and helpful, they had what I want it in stock, and I was in and out of there very quickly. Also, the price was very good for the shoes I needed.
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September 2023 by Fatimah Omar
First time being in the store. The service was great, excellent selection of quality shoes and prices were very affordable. I immediately went on 2 hikes in complete comfort.
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August 2023 by David Franklin
My visit to Fleet Feet was my first time in the store, and first time getting fitted for running shoes. From the moment I stepped in, it was a first class experience. The foot scan results were fascinating and helped explain why I've had some DIY challenges choosing the right shoe. The associate demonstrated a depth of knowledge and first-hand experience when answering my questions, carefully explaining all the different ways shoes are constructed and the options those give to the runner. I never felt like I was getting 'sold' to; I felt like they genuinely cared about finding the best fit for me. I will be going back, every time.
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August 2023 by Maxwell Ramsby
Great people and great selection for everything you might want for running shoes! I actually was really surprised at how many options are avaliable beyond just running! They have lots of shoes for hiking as well! I would recommend going to this store over any in the rockford area for running shoes.
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August 2023 by Candace Monge
Excellent customer service ? always supportive and knowledgeable about shoes....if your looking for the right fit for your feet I highly recommend this place.
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August 2023 by Lisa T
Got “No” quickly with all 3 of my questions while she looked me up and down when I walked in. Even after asking about front window sign showing “Custom Fitted Running Shoe” she kept shaking her head saying only no and I’m sorry. Didn’t even ask what I was looking for. I got the message and left as she wanted.
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August 2023 by Stacy Arriola
Great customer service, the employees are very knowledgeable and friendly. Very happy with my new shoes and looking forward to getting more running shoes there.
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August 2023 by Lisa Bales
The Rockford Illinois store employees were fantastic. They listened to me and asked questions. My shoes needed to be ordered. They arrived the next day to my home with a hand written note thanking me for my purchase. All around best retail customer service ever.
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July 2023 by K
First off, I don't like that my rewards expired, that's ridiculous.Also I always have a bad experience with the workers. They're kind, but they aren't focused on what I'm there for or what I need help for, they try to sell you stuff that I didn't ask for. And they won't answer simple questions over the phone, they claim I need to come in, which isn't true. I've already scanned my feet and they wasted too much of my time. As an endurance runner, I will never do business with this company again.
