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February 2024 by Greg B.
Last three times visiting this Goodwill store over the last ten days the same man had been panhandling asking me for food besides other help inside the store in an isle downstairs at the entry and outside. I was told by staff over the phone he keeps coming back. A shopper also complained.
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November 2023 by Carol Conderman
Right now they are a bit over stocked so even looking at items is difficult.
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September 2023 by Joan Smith
You never know what you find here at really reasonable prices
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May 2023 by Susan Kelly
Decent prices, nice selection. I found what I was looking for and more.
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May 2023 by Debra Alimi
EXCELLENT CLEAN STORE HUGE EVERTHING YOU NEED VERY ORGANIZED FRIENDLY STAFF BIG PLUS IS THE ELEVATOR THANK WILL BE BACK AGAIN
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February 2023 by Leler Stokes
This location is ok it was just hard trying to find certain clothing items like school uniforms they were mixed in with regular clothes the flow of the store was off but the customer service was great.
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January 2023 by Nicole Turner
Visited recently with my kids. The store was pretty well organized. I found a Fire King casserole for $8. The lady at the register was very kind and helpful.
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January 2023 by Nick McKinney
Great place to thrift. I enjoy shopping there.
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January 2023 by Trista W.
**This review is for the shopping store, not the donation station.**This is seriously the most organized and clean Goodwill I've ever been in--and I've lived in a handful of states. They have a seasonal area at the top of the stairs; during Christmas, you guessed it--decorations and trees. January? These people are geniuses.... WORK OUT ATTIRE. And whoever creates the display layout actually takes their time and makes it look nice. (This is exactly why I find this location the most appealing of all Goodwill locations I've gone to.)Also, the folks that work here... are actually nice and friendly. I'll definitely come here on my scavenger hunt for... whatever it is I'm scavenging for. Lol
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November 2022 by Gabrielle Van Scoy
A worker approached me and my kids in a very rude and disrespectful manner. I assumed they where new to working with Goodwill because I have never had such a negative encounter at goodwill before. Come to find out she is the manger!!! I am strongly leaning towards no longer giving business to the Rockford location. Their prices have also drastically increased. As well as learning fat checkout they will no longer be providing shopping bags. You will need to purchase a “I love goodwill” bag if you’d like to have some way to transport your items out of the store. I most defiantly do not “love” goodwill any more, especially the Rockford location.
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September 2022 by brokenhippie134
Interesting layout compared to other goodwill locations. The parking lot is tight behind the building. There is a staircase from the main entrance to get to the shopping area. There is an elevator but the asiles would be difficult to navigate in a wheelchair or mobility scooter. There was a wide variety of stuff available.
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July 2022 by Jamie Thompson
They don't do half off color days and many things not marked.
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June 2022 by AdriAnne “Dria” Michelle
When you look at the Rockford area"Goodwill" stores this one is definitely up in the top 3! The customer service was good. Staff was polite, helpful & weren't uncomfortably hovering over my shoulder the whole time.
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June 2022 by Allan Castellon
I love it here! Always great deals on cool stuff. Great for the bargain hunter!
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May 2022 by Avra Robinson Vandre
Great store. Friendly, kind people. Large selection of books, some video games, toys, clothes, household items. Also has a drive up spot for drop off of donations.
