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February 2024 by Julie Cline
Great service and knowledgeable about their products! Always shop local!
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January 2024 by Phillip Nyman
Didn't have the part I needed, but the staff helped me search online
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November 2023 by Patrick Mattison
We recently purchased a fridge and oven from Guler, drawn by their promise of personal support and easy access to assistance—a refreshing departure from the impersonal service often found at big box retailers. Regrettably, our experience has fallen far short of the high standards suggested during the sales pitch.Our salesman, Mitch, has been consistently unresponsive and seemingly disinterested in addressing our concerns. The oven arrived at the store without our knowledge, and we only discovered it was ready for delivery after initiating contact ourselves. The fridge, initially promised last month, was then delayed to early this month, a deadline that has since come and gone without delivery. Despite reaching out to Mitch for an update, it's been five days, and we've yet to receive a callback.Most disheartening is the lack of proactive communication and the dismissive attitude we've encountered when seeking updates. Each interaction has left us feeling like an inconvenience, rather than valued customers.While I understand that delays can occur, the lack of transparency and subpar customer service are inexcusable. This experience is in stark contrast to Guler's initial promise of exceptional personal support.I am writing this review in the hope that Guler takes this feedback to heart and strives to improve its service. Potential customers should be aware of the possibility of such experiences. We still hold out hope for a resolution to our ongoing issues and for the betterment of customer service for future patrons.
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November 2023 by Jeff Schimetz
Awesome to work with. Exceptional service and lower installation and haul away fees than the big box stores. Been in business since 1936 for good reason.
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November 2023 by J (Tumbleweed)
Shop local, pay extra. For the small amount extra paid, I would choose Guler's every time for appliances. Their service and delivery crew are top tier, unlike the big box stores where your new appliance is damaged and neither the store nor the third party delivery company will take responsibility and instead blame each other.
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October 2023 by Perry Michaud
I have to share what a great experience I had with the repair work that was done. We have a GE Cafe refrigerator that the freezer icemaker went bad. We called Guler appliance. Joe was our service tech. He troubleshot everything that could have possibly gone wrong. He came to the conclusion that it was the icemaker itself. They called back to install it. It works phenomenal. Thanks Joe you for your hard work and dedication.
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August 2023 by Brian lemke
Buyer BEWARE I you have a problem even under warranty takes 2 weeks to get them out. Then don't have the parts so there is 2 more weeks. Then You get a guy to replace a belt on dryer that was on wrong and had to deal with the smoking belt and had to watch it with the fire extinguisher and left 4 screws out in the open to get out of here fast. Then when the washer is bad (fabric softener in the bottom after washing even on extra rinse) DO NOT BUY HERE. I am hiring local to fix their dryer vent cuz they can not be trusted. God forbidden I build a new house next year. NOTHING GOOD . My mother who owns this house call and gives the phone number and is so cocky and says belt burning. Fire that dude and get reliable repair persons that don't marry into the family!!!!!!!!!!!!!!!!!!!!!!!!!
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August 2023 by Toni Bortoli
Zach & Josh were wonderful with the delivery of our Refrigerator. They were very nice and answered all of my questions. Excellent service. We will not shop anywhere else. We also love the new location that Guler's is now located at on East State Street, Rockford, IL.
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August 2023 by Kevin Smerko
We've gone back to this spot a couple times now. Our stove was delivered and installed and we will be having a washer installed as well. Andy and the sales floor guys have been a good experience to work with.
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June 2023 by Rome VB
The reason I went with Guler's is I am trying to keep it local. OK, The reason for the 1 star. I order a dishwasher and refrigerator, it has been 6 weeks. The lack of importance and customer service in trying to get my order is unbelievable.Which I was told it is just sitting in the warehouse in Chicago. Also why am I the one who has to call to get them to ship my order to Rockford? We were told it was only going to be a week. They will take your money though and then not care. Suppose to be out for delivery you think I would be the first customer, Nope they sent a message letting me know that it wont be to me until after 11 when at first they said 9 to 11. Also the refrigerator and dishwasher has to come in 2 separate deliveries. I am just bewildered. Side note the refrigerator had a dent in it! They are suppose to come out and replace the door so far nothing called many times. They really don't care.
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June 2023 by Bill Craig
Good selection of nicer appliances. A bit pricey. For us, the main attraction is service, delivery and setup. This really sets them apart from the big box stores.
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April 2023 by Jerry V.
joke. ordered a refrigerator and dishwasher on a Saturday . Told it was at the warehouse and would be in the store on Tuesday. 7 weeks later, and several phone calls later they installed THE WRONG dishwasher and then blamed me for ordering it wrong!!!!!!!!
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April 2023 by Kelly C
Headed into the store for a new washer. The salesman was wonderful he did not try to up sell me on a more expensive model. He was knowledgeable and very helpful.I was able to get my new washer delivered and installed, old removed, in just a few daysThe delivery team was fantastic! They were on time, professional and got the job done quickly.Prices were very competitive with big box stores.I think people think smaller local store prices are so migh higher than bog box. Not the case. Customer service is outstanding!Support local businesses. Don't waste your time at big box stores. Guler is my go to place! Thank Guler team!
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March 2023 by Leah Crull
Went there 4 times; to look for a washing machine. Looking for guidance....Different sales person assisting each time. No one was enthusiastic. Limited knowledge of the machines. Finally decided on a machine. Wanted to go with a local business.Purchased a GE Profile and stainless steel hoses. Machine delivered the next week. No new hoses; apparently out of them but was not notified. Husband stayed home from work to get the machine. Machine was dirty with no new hoses...in mid cycle apparently being "checked" to see if it worked. Looked at the machine and it was the wrong one...Another call to the store...Husband had to stay home another day to get the correct machine. I am pleased with the GE profile machine overall but it was more costly missing work... and no compensation offered by Guler....
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February 2023 by Angie R.
After receiving two dented appliances, we were offered a complementary install on our dishwasher. However the installation was not done properly and we had to have our floors taken out due to water damage. It has been 10 weeks and we still havent gotten a replacement floor installed. Over promised and definitely under delivered.its been such a disappointment dealing with this well known local business.
