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April 2024 by Michael Panico
Very friendly staff and great service
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April 2024 by dino s
If you want an amazing selection at competitive pricing and incredible customer service…HobbyTown will exceed your expectations. We recently visited family in Rockford and my son twisted my rubber arm to go to HobbyTown. After much deliberation and “testing” he made a purchase which required us to ship it back home. Ashley and her team were so helpful and knowledgeable about the whole process and just took care of it with a smile. I received texts/pic of the package pre shipping and it arrived at our home as planned. The level of customer service is amazing. Thank you! We will be back!
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March 2024 by Connor sheehan
I love this place I have been building gunpla for a few years now and every time I come to this store it feels like I'm walking into fantasy land I love it here truly one of my favorite place to just walk around and look at all the awesome stuff.To the owners keep it up you have a great shop
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March 2024 by Firebirdmama37
We were being helped then all off a sudden she said she could help other customers. They seemed to have enough people. Or maybe not? Just rude she didn’t say anything and just started helping people. ??♀️
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March 2024 by Hicks Custom Creations
The guys in here were very nice and answered all my questions ,i had a lot, and i ended up with exactly what i was looking for .......thanks for the help
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February 2024 by Daren Johnson
Amazing first experience. Unbelievable amount of selection, tons of friendly helpful employees. Finding folks that are helpful like this in modern times is super rare. I showed up shortly before closing and they never wavered once to answer all of my questions. Patrick and Ashley thank you so much for making my first experience at this store awesome. I will certainly be back. You guys care about your work and it shows. Thanks, and keep up the good work. Come check out HobbyTown Rockford!!!! ??
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November 2023 by Cas Lopez
Awesome hobby store. They have everything! The staff is very friendly and knowledgeable! Great place to shop!
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November 2023 by Rick List
The staff here has always taken great care of me. I have been shopping at this family owned store since the 90s when it was in the Machesney Park Mall. Incredible inventory, prices that compete or even beat online retailers. Employees have been here long term so they know a thing or two.
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October 2023 by Nikki Yeazel
They had a nice selection of airplane models for my husband's hobby as well as a good supply of paints and other necessities
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August 2023 by Bradyn Pacek
Excellent customer service, without a doubt. I purchased a set of floats for an Aeroscout R/C plane, and had no clue how to install them. They literally spent about an hour helping me to install them in store. They answered any questions I had, gave me tips on flying, just all out were incredible. I'd definitely recommend this store to anyone who's interested in any hobby. Between the great service and huge selection, you can't go wrong here.
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August 2023 by Beatrix Doo
They have a great selection of toys. Really kind and knowledgeable staff for airsoft good prices compared to online and Amazon a good selection of guns and they recommend a great field to go play on
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July 2023 by Isaac Bailey
Been happy with everything I have bought from here. Great service and plenty of kind faces!
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June 2023 by Furious Gamer
Been happy with everything I have bought from here. Great service and plenty of kind faces!
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June 2023 by Tim Youngwirth
They are not loaly they will sell you stuff you don't need 4 times the amount on any other site or store all around garbage...
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May 2023 by Tommy Vasis
Found out about this store by the super friendly assistant manager, Ashley Werntz, at the World of Wheels car show. She took the time to answer all my questions. This store is amazing! First off, this store is fully stocked with everything and is extremely clean. Displays are properly done so the customer can really exam products before purchasing. The staff here is incredible! Nick B helped me with my pick up order of a MST RMX 2.5 and got me set up with a magnet mount kit, proper charger and battery packs. Nick B did a fantastic job and was nothing short of professional . Nick B took the time to explain how to charge the battery, all the settings and proper maintenance. I called Nick B a couple days later for some questions and he helped me for at least 20 minutes over the phone. John Curtis, the store manager, is an absolute class act. I live almost an hour and half away from the store and he took care of me when one of the magnets broke in the kit. He helped me by making it right and shipping me a new magnet kit at a discounted price. Todd did a great job helping me over the phone as well. I am absolutely impressed with this store's employees and look forward to making more purchases because of the employees. John Curtis, thank you again, you lead by example and your team absolutely shows it. Throughout my visit, all the employees were helping out and you can tell they enjoy working at this store and are passionate about hobbies. I would have given 10 stars if that was possible!
