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January 2024 by Nancy Hardin
Hate the new Joanna's location store. Big isn't always better! One person working. She was at the check out. No one to help answer questions. No one at the fabic counter, which be the way is sign up only. Very frustrating.
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December 2023 by Jennifer Gottschalk
Love the new location! PSA: The Cutting Table now has a sign in screen. Had a few upset customers today that were unaware they need to sign in. They were turned away and told to sign in and get in line again. Ouch.
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November 2023 by Katie Pfeil
They've moved locations and now you have to "sign up" to have your fabric cut. So if you have one bolt and everyone else has 10-20 too bad. You have to wait 30 plus minutes and no one can choose to let you go ahead. Dumbest thing I've ever seen. And you can even continue shopping while you're signed up. Apparently old fashion get in line and stay there is too good for this joanns. I definitely won't be shopping here if I can help it
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November 2023 by Pamela Highland
Beautifully displayed merchandise. Great sales. Nice sales people.
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September 2023 by Zelina
Ordered some stuff online. Used PayPal to pay and it automatically went through without confirming address. Well I just moved and my PayPal was connected to my old address. So it was being sent to my old address. I contacted customer service within a min of purchasing and got told they cannot change address or cancel order. I asked them if I can cancel my order myself. They stated no and to contact carrier if they can redirect and joann will only refund IF my package gets returned. Oh and it hasn't shipped out yet. Here's to hoping the carrier will let me change address.customer service is non existent.Update carrier only allows shipper to change address... shocking
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March 2023 by J Mg
Great product. Pickup from online order would be better if didn't have to wait in line; However, could have chosen curbside.
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March 2023 by Nikko Payne
Rockfords location is rundown. Other joann's are better, but the company itself seems to be going out of business slowly. You get what you get. Sometimes you'll find things on clearance so that's cool.
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February 2023 by Benny Rocha
I was there today, I went to take My Son to the bathroom, I was about to enter, and a rude employee told Me that I could not use the bathroom because it was out of order, when there was not any sign saying this. She literally chased Us down from halfway down the store
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February 2023 by Dawnalee Bellis
Fabric a bit on the expansive side even with sale discounts. And like most other stores . Understaffed but those working are really doing double duty and still kind and smiling.
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January 2023 by Dawn Chavez
Great prices I'm able to use clearance Christmas bulbs and decorate them for valentines days ?
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December 2022 by Jake Tiger
I love spending all of my money on the yarn selection they have here!! They've usually got some good sales, too
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December 2022 by Dawn E Pfluger
We love shopping here. I love that my dog can shop too! He goes everywhere with me.
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November 2022 by Dick Booth
I go here when I need new foam for a gun case. They cut it to the size I need and I carve the shape that is needed. Foam is green but, it adds a good contrast to the black case.. A lot cheaper than ordering new foam from gun case manufacturers. Staff is always friendly and willing to help me.
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November 2022 by Zitro
Got sent here after Michaels didn't have the fabric we needed....This turned out to great. from friendly staff to our entire order ending up getting a 40% discount(store promotion)If you need to make something go here!
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November 2022 by Smilinbluheart
The staff is very friendly and helpful. When the checkout line got long, a couple of staff came up to open more registers. I found the yarn I was looking for. The store has a lot of craft supplies.