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March 2024 by Marcie Schlachta
Thank you Lisa and staff! Kind and on time. Great place in Rockford!!!
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March 2024 by Arthur Kimball
Had a problem with a purchase and the Store Market Manager; Roberto Calispa, went the extra mile to make it right. Mr. Calispa understands customer service and stands behind his company's merchandise. Thank you Mr. Calispa.
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March 2024 by Jason Wiley
100% completely satisfied. Abi was wonderful and so remarkably patient with me!!
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March 2024 by Ethan Helms
Overall super nice place. The doctor and assistants were very friendly and knowledgeable. I did however go for safety glasses and was offered two different lenses but when I chose the cheaper ones the two elderly ladies working had a bit of an attitude and made me feel stupid for not knowing that only one option was available, which was kind of weird, but beyond that I enjoyed my experience.
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March 2024 by Adriana Diaz
The doctor was great! The staff was excellent and kind! This was my first experience with LensCrafters and I'm very impressed! I'll recommend this place to my friends and family! Keep up the excellent work!!
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March 2024 by Kiara Davis
Lisa was fabulous & very knowledgeable. She made sure we weighed my options when selecting the best deal possible. Very friendly & tentative. A plus is she didn’t show annoyance since my busy 2 year old was there with my mom & I. lol she even offered another chair for them to sit in. Great customer service!!
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January 2024 by Jo Anne
The woman who assisted me with my purchase was exceptional. I cannot remember her name but I recall seeing that her tag said Team Lead. The store is very clean and has a nice boutique feel to it. I was greeted immediately and the sales person was beyond helpful. There was a young lady she was also assisting with training but still did not take away from my experience. I love a multitasking queen! And the trainee was stellar at her customer interaractions as well. The staff was able to assist in looking up my lenscrafters credit card which provides 0 interest for 12 months for 2 pair. A great benefit! I can't wait to get my glasses in! Thank you ladies for the great experience!
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January 2024 by Nathan Babcock
Denise was very helpful in finding me a pair of glasses immediately after mine broke. 10/10
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December 2023 by jennifer peterson
Wonderful staff, clean store, very professional!
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December 2023 by guadalupe toledo
Im very pleased with the treatment i got from the staff but the only wrong was the doctor he did not explain back my eye images or test i had done he did not ask if i had questions or concerns he recommended me a pair of contacts then i proceded to let him not which ones i wanted and said i should have said that before well he didn't even asked me anything he had the staff give me the contacts and left waited 10 min and he just left did not ask for questions or concerns nothing just left spend 500+ with contact and glasses just because i need them but don’t think i will go back i was really hoping to have better service. Also had my kids with me and think that bugged him that my baby touched a machine and the my 2 year old was showing me a picture while he switch machines not in his way. Really bad experience buy the staff was very kind to my kids
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December 2023 by BWA Purp
My Name is Eric Parks and I visited Lens crafters in Rockford,Il to have some maintenance done on a pair of glasses that I did not purchase from this location. Denise was more than happy to assist me with my needs and took care of me with great customer service and respect. I recommend anyone with glasses needs and issues to come visit Denise and Lens Crafters and I guarantee they will make sure you are well taken care of.
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December 2023 by Alanna Brewster
Went to get my husbands frames replaced and they did a great job!!! Went above and beyond with customer service! Terry Ann was great. Denise too ?
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October 2023 by Doug Prater
I would recommend the staff at this LensCrafters to anyone in the market for eyeglasses. My experience over the few years I have been going there has been impeccable. The eye doctor and the balance of the staff are attentive and informed.
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September 2023 by Matthew Capes
Great and generous service for the eye exam I received. However, when I considered a new pair of glasses. The insurance I gave them was ran and approved through LensCrafters. The price after insurance based off the glasses I wanted compared to what the in-house sale would be was a no brainer to run with the in house sale. The sticker shock was $350+ and the saving would be around $22 for choosing the in-house. After calling my insurance, they explained LensCrafters was out of network to begin with and had no sole purpose to present any kind of comparison between insurance and in house. I have chosen to look elsewhere for glasses. Future piece of mind to myself to check what is in network and to make sure retail shops are honoring insurance benefits.
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August 2023 by Garret Thompson
Excellent doctor!!!!!Dr.James Wooldridge for my eye exam and contact lenses fitting and he did a fantastic job.He was very patient, answered all my questions, and walked me through the images of my eyes. The sales associates in the front of the store are also very friendly and helpful when looking for a pair of glasses and explaining any possible discounts they may offer. I would recommend going to this location for an eye exam and any purchase of contacts or frames
