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January 2024 by Julie Humpal
Every experience that I have had at Lonnie's has exceeded my expectations and gone far above. From the moment I walked in, I was greeted with a warm and inviting atmosphere.I want to give a special shoutout to Bryan Bennett, who went above and beyond in providing exceptional customer service. Bryan's professionalism, knowledge, and friendly demeanor made my shopping experience truly enjoyable. He took the time to understand the needs of my, offered valuable insights, and guided them through the entire process with patience.Not only did Bryan assist my clients in finding the perfect carpet for their home, but he also ensured that they got the best deal possible. His attention to detail and commitment to customer satisfaction truly set Lonnie's Carpet Max apart.I highly recommend Lonnie's Carpet Max for anyone in search of quality flooring options and an outstanding customer experience. Ask for Bryan Bennett, and you won't be disappointed! Thank you, Lonnie's Carpet Max, and a big thank you to Bryan for making my shopping experience memorable. You are a true local gem in Rockford and we are so glad to have you be such a big part of our community!
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November 2023 by Mitul Patel
STOP!!LONNIE'S CARPETMAX - HORRIBLE CUSTOMER SERVICE. I spent thousands of dollars on my brand-new construction home for tile and flooring work. I MADE BIGGEST MISTAKE OF MY LIFE. They only provide TERRIBLE quality of work. All the tiles in my house are uneven. Poor finishing. space everywhere. Hardwood work falling apart. There are so many excellent places in Rockford. Please do your research before you give your business to Lonnie's Carpet so you don't make the mistake that I did.
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November 2023 by Nancy Atanasoff
Daniel was our installer, he was great, we had five rooms of laminate installed. Everything was perfect. He cleaned up after himself, took all the garbage with him was very happy with the service. The flooring looks great.
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September 2023 by Kimberly Natter
We were looking for a remnant for our fire pit area. We wanted to add a top cap and corner piece to make our seating area pop!I should mention, the fire pit was built by another company who did not offer granite options. From the moment we stepped into Lonnie's Stone Crafters we were impressed! David greeted us and walked us through the whole process. David took us through the showroom and helped us find exactly what we were looking for. Next step their scheduler called and set up a time to measure and then offered a time to see the plans, and then scheduled an install date. All with one phone call! So efficient! The gentleman who measured was professional and even encouraged us with design. The installers were on time and did an excellent job! We love it! We were extremely impressed with Lonnie's. Their professionalism, their efficiency, the quality of their products and the quality of their work! Definitely recommend them and would use them again!
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September 2023 by sonya dobberfuhl
They have always done an amazing job. This is the third time I hired them and I will continue to do so in the future. Everything was easy and clear. The installers were wonderful. They did a good job and left the place in good order.
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September 2023 by paul fritz
Great selection, great prices, and great people. Since we have never done a remodel before, everyone were always willing to help guide us through the process in a helpful and friendly manner.
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September 2023 by Dale Luttrell
We got many prices on hardwood floors and we decided to do Lonnie’s.Our sales guy Andrew answered all our questions and the installation crew has done a great job. We definitely made the right choice and highly recommend them to anyone looking for flooring.
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September 2023 by Donna Nelson
Great service and installation was very professional. We worked with Travis for ordering our flooring and looking for back splash options. He was always so helpful and found us the perfect flooring for our home. Mike, John and Jr took the time to make sure floor was prepared properly before installation. They were very dedicated to do a great job. The floor looks great. Excellent process from beginning to installation. Thank you so much!
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September 2023 by Mike Cieslak
Exceptional skill in installation by Lee, gluing laminate over a difficult concrete floor in my breezeway. I never thought such an installation was even possible, and am now delighted.
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August 2023 by Aaron K
We replaced countertops in our kitchen, laundry, and bathroom and are very happy with the service provided by Lonnies. The selection of stone was good and the entire process from the initial meeting where all the options were presented to the measuring, and finally, to the installation. The whole process was good and I would recommend them
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June 2023 by Cheri R.
Love my carpet. Have a problem with my mirrored closet doors in the bedroom. One of the mirrored doors has been cracked and the doors were not put back on right. Cheri Raudonis
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May 2023 by Shane Hart
I had a very smooth, professional experience at Lonnie's. From the salesman to production, there was always an open line of communication and all representatives returned my calls within a very reasonable amount of time. They were very thorough with explaining all the details of pricing, materials and what to expect with the install. The installers I had made me feel comfortable enough to allow them to install while I was not home. Enough said for them. I am recommending them to anyone looking for flooring needs, especially carpet.
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January 2023 by Joyce M Michaels
They came & measured when I needed them to plus I changed my mind how many rooms in wanted done & they were very accommodating.
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December 2022 by carla cline
Chris and cody are the best very professional and there work is superb! I would recommend them very highly! No problems with anything they did. They worked quickly and knew what they were doing. I didnt care much for the salesman travis he didnt seem very knowledgeable
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November 2022 by Jason
Tried to get an estimate for 2000 sqft of hardwood flooring for the past week and a half. Never received one, so thanks