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February 2024 by Patrick “Pattoe” Ndungu
Great and prompt service. Communication was excellent and was very pleased with the service across the board. Pick up and drop off was easy and the courtesy shuttle was very helpful in coordinating the service. No issues at all with the service performed on the car and recommend them 100 percent!
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February 2024 by Sarah Loos
Lionel was AMAZING, he knew absolutely everything there was to know about the car that I wanted and was super attentive and made sure that I had zero questions when I left. He also came in on his day off to make sure that he was there to help me set everything up in my new car before I left the dealership.Additionally, Michael in the finance department was great at keeping me as close to my budget as possible while still making sure that I had all the extras, and warranties that I wanted. Naim the Sales Manager was great, so fun and nice, and he made sure that I was super happy every step of the way.Every person that I interacted with at Lou Bachrodt was great, and they made buying my first brand new car a breeze. I would absolutely recommend them to anyone looking for a new car in Rockford.
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February 2024 by B Chambers
Absolutely excellent! I brought my VW ID.4 in due to a recall on the door handles. Chelsea had a loaner for me (another VW ID.4) and when I returned a few hours later (after she texted me that my car was done), my car was fully charged and washed! Thank you so much!
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January 2024 by Derek Coleman
Service was first rate from making the appointment to picking the car up. The service lead explained all details of the work to me and what was critical versus what was not. I greatly appreciate that.
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January 2024 by Stacy Payne
Friendly people, small waiting room very unlike the other one in the main building
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January 2024 by Lee Kappes
I had a great experience purchasing a new Atlas Cross Sport. Jacob was excellent at addressing my needs and keeping things moving with the deal. Overall I would definitely go back and would recommend this dealer and Jacob if you are looking for a new car.
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December 2023 by Nikko Castrogiovanni
Great service..attentive and fast and generous.Will keep using for my Atlas Crossport service
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December 2023 by Gibb Smith
Lionel is the most professional salesperson I’ve worked with. Super informative and friendly. Helped me find the right VW for me. Thanks Lionel!
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December 2023 by Nick Baker
The sales lady that assisted me with the purchase was not very pleasant to deal with and was not very knowledgeable in VW products. The experience was less than satisfactory.
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December 2023 by Rolando Taddeucci
The VW Sales Manager - Naim - was honestly the most caring and considerate sales person I have ever experienced in my 40+ years of buying cars.
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December 2023 by A Eik
Prompt and courteous service every time.
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December 2023 by Ivelisse Carrión
Gabriel was very helpful in finding the right vehicle for me. Very happy with the recommendations!!?
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December 2023 by Isabel G
Jacob Pickett was great on showing us our options and what would fit best for our family.
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December 2023 by Lynnea Courtney
Adam at Lou Bachrodt VW was super helpful. He knew everything about the Jetta that I came in to look at and could answer every single question I had. HIGHLY recommend you talk to Adam!
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November 2023 by Tyler Sanford
Went in to look at a 2024 Jetta and ended up buying it. I dealt with Jacob. He was clear, concise and easy to work with. I'm very happy with my purchase and that I found a dealership that wasn't shady and difficult to deal with! Lou Bachrodt has earned my business.
