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February 2024 by Jerrys K.
Lowes delivery guys almost killed me and my five children. I bought a LG dryer about two weeks ago. I've been drying a lot of cloths, because my dryer went out about three months ago, so I had a lot of overflows. Good thing no one smokes in my house. So, I've been smelling a little gas here and there but thought it could possibly be coming from my gas stove. I thought no way could it be coming from my dryer because I got it installed by guys who are professionally trained in installing a deadly gas hose. So i checked everything, and couldnt figure out what it was. Superbowl sunday come and i invite family over for the BIG GAME! My sister smells gas, and also thought like I did and said the stove cause we were cooking. Finally, my uncle says hey this is coming from the dryer which is located in my basement. We call the fire department, and they make all of us evacuate the house asap. There was so much gas that they couldn't believe we weren't all passed out. they brought in their big fans and shut off the gas and call Nicor gas company. The gas company explains to me that my installation was very poor and that sadly this happens more often than Youd think. I couldn't believe it, Iam a single mom and don't know anything about gas hoses and gas smells and had trusted the installation process. Please check your installations! This could have been worse. I called and tried to make a concern and the customer service on the phone was very rude and inconsiderate.
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February 2024 by Jerry Zaccari
Great pricing, knowledgeable customer service in major appliances.
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January 2024 by Kevin Hendrickson
Staff was very helpful.
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January 2024 by Julius Rankins
Great customer service assistance offered variety of options and great affordable prices!
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January 2024 by Butler “whatsaywhat” Whatsaywhat
Staffing was readily available to help with my washer and dryer search. John was very knowledgeable and took the time to listen to my needs before making suggestions. All in all it worked out well and I purchased exactly what I needed.
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January 2024 by Ramona F.
Bought a washer & dryer set advising that it was imperative that I receive the next day. I was told by the salesman that it would not be a problem and would definately have it then. The dryer showed up but not the washer. Evidently the sales person didnt put delivery on our washer, but charged us for it! I was advised by the trucking company that they can get it to us 2 days later, fine...now today is that day and just received a call from the trucking company that they cannot deliver. Talk to the store manager and she advised that there is nothing she can do. Won't even call another store or even try to make it right! This is the worst customer service ever. After spending over $2000.00, you would think that you would do what you can to make your company's error right, but not so much. This will be the last purchase we ever make with Lowes, especially the Rockford IL store.
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January 2024 by Kyle S
Purchased 6 doors online with delivery. Waited 5 weeks for delivery. Only received 5 doors. Called them and they were only able to deliver the door after 4 weeks. Received the door. Open it up and it is cracked by the hinges. Called the store and online customer service asking for a refund or some compensation. It has been two weeks of empty promises from the store and the online customer service literally transfered me to the store while I was speaking to them. I am shocked by the terrible customer service. I'll be working with Menards and Home Depot from here on out.
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January 2024 by David Siggelkov
Always good fast service. Easy to find what you need or an associate to assist you.
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January 2024 by Jim Stout
Helpful employees for sure here!
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January 2024 by Thomas Murphy
Lacking in the plumbing supplies but a lot of things to look at. Great deal on Craftsman tools
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January 2024 by Ryan Spradlin Vlogs
Had ordered a vanity and other bathroom accessories for pickup. I arrived and it took nearly 30 minutes to get the vanity. i know it takes time, but that is a little much.
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January 2024 by Shirley Ann Mauel
Love this place
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January 2024 by Roger Look
Always good
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January 2024 by Vinnie S
The staff needs to learn how to talk to ppl not talk down to them
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November 2023 by Theresa Kizer
I know a family who has no heat so I went to this Lowes to buy firewood, not knowing it was so expensive! The manager-Angela-threw in some loose logs..No charge!! God bless her giving spirit