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November 2023 by Larry Ochowski
On 03 November while Enroute to Branson, MO, 12 miles South of Rockford the truck’s alternator failed and left us stranded just off I 30 and Hway 72. AAA assisted us on contacting Marks Auto Service. After being towed to Marks our truck was worked on almost immediately. They had an alternator in stock and replacement began immediately. While waiting, we found the waiting room and restrooms very clean. The staff was very attentive to my questions. After repairs we resumed our trip. Several days later we received a text inquiring if we had any problems with the truck and did we arrive safely. I responded no problems and we’re having our usual good time. This Was the first time we had ever been contacted by a repair shop for follow up and it was much appreciated. We started our trip from our home in Wisconsin and without Marks responsible to our problem the outcome could have resulted in a very long repair process. Refreshing to know that there are companies like Marks Auto that care that much for their customers.Service: Electrical repair
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October 2023 by William Blietz
My gas tank was leaking due to corrosion. Mark’s was able to get it in for an immediate inspection. The tank was replaced the same day they received the tank. Very quick turnaround. Scope of work was laid out and priced prior to the work being done. Very satisfied with the way the entire service was handled. I will continue to use Mark’s for all my cars service needs.
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October 2023 by Melissa Jones
Marks rocks!! I went to here after being treated rudely by another local garage (who shall not be mentioned!). What a difference it was at Mark's! They are extremely organized & professional. They got me in right away, took me home, brought me back and did it all with a smile. My only issue is that they promised me a coupon but forgot at checkout. :( Overall, though, I think they were great and will definitely be back if I'm in the Rockford area! (They said I can use the coupon for another visit & I will definitely use if I return!)Service: Auto exhaust system replacement
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October 2023 by Dave R.
I had van troubles while working with a coworker. I was able to get towed to Marks. Within a couple hours, I was given an estimate, allowed to approve the work, and picked up the van before noon the next day!!!Clean shop, great communications, and I drove away very happy!Dallas was extremely helpful in getting me thru and on my way!
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September 2023 by Nicole Koehn
Mike was great! They were quick and efficient with repairing my car. Loved that they send photos in the estimate to visually show you what is all being done. Will definitely recommend!
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August 2023 by AJ Stratton
I can not speak enough positive things about Marks Auto. The people I have spoken to have been wonderful and Tad goes above and beyond to make sure the work is done to the highest of quality. I was able to get it towed, had a rental for the needed time period, shuttle service, texts throughout, and a price breakdown between costs and labor. (With the ability to price match)They even suggested cost-effective products to reduce the bill. After a week or so the problem with my alternator (and other things that happened because of how the car was repaired and built back together) was still causing problems and they had it re-serviced to ensure the quality was done properly. Again, they are wonderful people with quality service. I have found my car guys.
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August 2023 by Carl Burns
Nice people. Shuttle service is a nice bonus. 3/5 because the prices here aren’t close to competitive. Had it towed to this locations after a flat without a spare. Later price compared to other locations such as Walmart and Firestone. For the same exact tires this place charged over 100 dollars more for two tires.Update: Owner emailed me and they agreed to price match a quoted price. As stated in my initially review, the company is full of nice people and the owner is no exception. He answered emails promptly and thoroughly. I do feel a tad guilty leaving an initial 3/5 review along with asking for a price match but I'm unfortunately not in much of a position to worry about much else than price.Service: Tires
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August 2023 by Ramon Bazan III
The staff was very professional and at the same time just good ole boys. Laugh and joke around but work gets done right the 1st time. They diagnosed my car within a day and send me list of procedures that were recommended and what needed to be done. Basically I got my car back within 48 hours I highly recommend this shop!Services: Auto engine diagnostic
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July 2023 by Lindsey Garcia
We were originally quoted $380 for a fuel pump repair. After signing off on that I was told it would be $829. I needed to run this by my husband and asked if they started the work already (they did) I asked them to stop and was told I would owe $450 for the work they had already done. But I never gave them the ok to start the work. A technician called me and apologized, admitting he was in the wrong and offered me a discount. They started the work on a Wednesday and it was finished today (Tuesday) I paid for the service they provided but I will not give them our business again. We also noticed when we got home that the front bumper has a big crack in it.
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June 2023 by Mark Steward
I had a bad alternator my car wouldn’t start before and after photos. They also pointed another issue my valve cover gaskets I should address they showed me where I could see it in person. They kept me updated with the status through text, I feel they save me money from replacing an engine for a Mercedes Benz. Yes I am very happy with the work done on my vehicle.
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June 2023 by Vicki Clark
Marks auto responded immediately to the Ford Escape breaking down. Right next to their location!!! I had never utilized their service and so glad I did. Price was very fair and I had a coupon that they honored even though I had never been there before the breakdown. Great communication throughout the repair and they even followed up the next week to make sure everything was well.Service: Transmission
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June 2023 by Mike Vascellaro
Our car broke down 2miles into a 850 mile drive. Thankfully we had triple A. They towed us to Mark’s. We had no idea how much and when we could get back on the road. Luckily Rockford is my hometown and we have family there. Within an hour , hour and a half. I got a text letting me know what broke and how much it will cost. This all happened 7:30 am. We got a text that said our was ready. That was around 4- 4:30. I was relieved. The repair wasn’t cheap but that’s our car and we needed to get back to NC. So thanks to all the people that took care of us at Mark’s very well run business. ????Service: Electrical repair
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June 2023 by Jeffry Bigott
Quality maintenance on both domestic and foreign brands. Experienced in both Asian and European brands. They pay special attention to customer safety and satisfaction. Quality professional service at a fair price. All staff friendly and professional in explaining the vehicles needs and the rationale behind repairs! Customers can feel rest assured that Mark's Auto Service of Rockford builds their business on longterm faith, trust and quality service! Thanks everyone. See you regularly for oil changes!Services: Electrical repair
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June 2023 by Charles Opperman
I can't recommend Mark's Auto Service enough! Dallas handles all the leg work, provides outstanding service. From the moment I walked in, he greeted me with a smile and ensured all my needs were met. Dallas has extensive knowledge and explained the repair process clearly. The whole team at Mark's Auto Service is professional and skilled, ensuring my vehicle was treated right. They have consistently delivered top-notch service, and I trust them with all my automotive needs. If you're looking for reliable and trustworthy auto care, Mark's Auto Service is the place to go!
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May 2023 by Shadow R.
They offer free diagnostic, which is cool and all.. IF YOU COULD ACTUALLY DIAGNOSE A CAR CORRECTLY. Was told it was something causing my issue, I took it elsewhere and they repaired something ENTIRELY Different, and it rectified my issue. The prices they charge for doing the work is absolutely insane. You can buy your own parts and only pay for labor at Alex's auto mechanic in Belvidere...
