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February 2024 by Scott W.
This bank will report you late no matter what's going on in your life compared to other major credit cards like Discover or Chase. Forget any hardships going on, if you're 30 days late, reported. And their payment system is horrible and their app is horrible. And the lady that does the reporting, Kim, is a horrible person. Never using this bank again.
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January 2024 by Luda Kirk
I don’t know if people have noticed how hard it has become to cash in coins for cash but fewer places allow it and fewer do it without charging a significant percentage, up to 12%, I have found.Others only let you donate the change amount to a few big charities or get gift cards for unpopular chain restaurants.At MACU, if you have an account, you can convert change to cash without paying a % or a service fee. Easy stuff.If you are not a member the fee is 8.9% which is on the low end of competing services like CoinStar, etc.But instead you should open an account because you want to be associated with a credit union that cares about their customers and provides great customer service and then it is fee free.
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January 2024 by Sabrina Ellis-Geordt
I'll be closing my account with them soon. I thought that by being with a credit union it would be easier to be considered for a personal loan or even a mortgage. Sadly this isn't the case. I would be better off applying at a big bank, it would be about the same stipulations or hoops to jump through.
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December 2023 by Matt M.
went there for a loan with a 720 credit score and was denied had to pay them to drop my credit and tell me no!? ended up going online elsewhere and got the loan i needed in no time! they make it sound good at first! i do not recommend at all!! if they would of actually looked at my other bank account and seen how much money i had im sure they would of approved me but that is not how their system works! oh well they are just missing out on good customers!
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November 2023 by Ariel _music
I just got my first vehicle and I financed with Members Alliance and it was the best experience!! Sam W. Helped me and she was so sweet and kind dealing with a first time for everything person lol!! Def recommend her if you ever need help with an auto loan! Especially if it’s your first time! ? ? ?
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November 2023 by Madilyn Z
I have been with members alliance for years!! I love this institution and I refuse to go anywhere else.. all of the staff are beyond nice and helpful, especially this last time Gianna has been an amazing help, such a wonderful human, and experience with this bank.
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November 2023 by Kathy Whyte
Joy Anderson at Members Alliance was wonderful helping me during my car loan process. You couldn't find a better place to applying for a loan. Call and ask for Joy.
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October 2023 by Barry Tope
I was just a Local vendor for an Event that Members Alliance Credit Union presented. I worked on the planning directly with Rachel, who was a pleasure and super easy to work with, and did a great job. What a nice Event that they sponsor to give back and show appreciation to their customers & Community. Great time for the whole family!
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September 2023 by Glen Smith
I just wanted to thank Debbie (I believe her last name is Armstrong) who helped me with a problem with my escrow account. She was wonderful! She worked with me and kept me informed about the increases that had been made as a result of a change with insurance providers. She was on a very tight deadline to get the paperwork in on time because the old insurance provider was slow replying. She went beyond normal customer service. She guided me through the steps and time frame with which we had to work. She save me a large increase in my monthly payment by getting the change in providers in on time. Thanks again Debbie! I greatly appreciate all your efforts!PS: She deserves a raise!!!
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September 2023 by Tonya Johann
We recently worked with Cody Taylor, Lead Loan Officer at 2550 S. Alpine for an auto loan. He provided an exceptional customer service experience and speedy response time! He truly made the process seamless. If you are looking to work with a loan officer that can provide a stress free loan process from beginning to end reach out to him!Thank You Cody for all your help!
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September 2023 by mickeydogtube mickeydogtube
Could you please add back into your account alerts for debit/checking transaction activity, the name of the business the transaction occurred at? It was like that on your old alerts system and was very helpful. Now as it is, if I get an alert and I don't recall the transaction I have to sign into my account to see where the transaction occurred.
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August 2023 by Jonquelle “Pjay” Sanders
THEEEE BEST BANK/ CU IN ROCKFORD !!! HANDS DOWN. Ain't NO COMPETITION.The staff is wonderful and really went the extra mile to help me secure a truck at a great interest rate.Special shout out to my girl Heather Cain. Go see her she is amazing.10/10 would recommend
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August 2023 by Diana Clausen
Cody T. Was absolutely amazing!! He took the time to talk with us, give us advice and he even stayed half an hour past closing to work with us. Very appreciative and grateful for him!
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August 2023 by James Hamilton
I recently had the pleasure of interacting with Members Alliance Credit Union for my second auto loan, and I must say it was a remarkably positive experience. From start to finish, the process was painless, and I couldn't be happier with the outcome. I want to especially commend Loan Officer Cody Taylor for his exceptional service and engaging demeanor throughout the entire process.From the moment I walked into the credit union, I was greeted warmly by the staff. Cody, in particular, stood out with his genuine enthusiasm and welcoming smile. As we began discussing my auto loan needs, it was clear that Cody possessed an in-depth understanding of the loan process and was eager to assist me every step of the way.Cody's concise and clear explanations made the often daunting process of securing a loan surprisingly straightforward. He took the time to carefully go through all the necessary details and documents, ensuring I understood the terms and conditions without any confusion. I truly appreciated his patient approach, as it made me feel confident in the decisions I was making.What impressed me the most about Cody was his unwavering enthusiasm for his work. It was evident that he genuinely cared about my financial well-being and finding the best loan option tailored to my needs. His passion for helping customers was contagious, and it made the entire experience not only stress-free but also enjoyable.Thanks to Cody's guidance and expertise, I secured my second auto loan with ease and confidence. The efficiency and professionalism displayed by the entire team at Members Alliance Credit Union left a lasting impression on me, and I know that I can trust them with my financial needs in the future.In conclusion, I highly recommend Members Alliance Credit Union to anyone seeking financial services, especially if they have the opportunity to work with Cody Taylor. His engaging and knowledgeable approach makes a significant difference in the loan process, turning it into a positive and rewarding experience. I couldn't be happier with my decision to choose Members Alliance Credit Union for my auto loan needs.Thank you, Cody, and thank you, Members Alliance Credit Union, for providing exceptional service and making banking a pleasure.
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August 2023 by Robert Pace
Recently Members Alliance did an upgrade to their website. I find the new website reasonably easy to navigate, but I'm unhappy that the Account Alerts feature has changed. Every morning I use to get my account balances information at 8am via an email and likewise throughout the day, I'd get records of withdrawals and deposits. I used my emailed Daily Alerts as my ledger of activity. I always knew my account balances each morning. The new system only provides balance info when I use my debit card or write a check or have activity in my savings or checking accounts. I no longer have afresh daily record of my balance for any of my accounts. This is not progress. Please fix this shortcoming. Other than that I really like doing business with this credit union. Thanks
