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March 2024 by Karla Garcia
The bathrooms for clients are extremely disgusting.
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December 2023 by Andy Dettman
The Customer Service at this store is pretty terrible. I ordered 5 windows in September and still don't have all them (12/20). Initial 5 week wait, one of the windows came in broken. Had to wait another 6 weeks for the replacement, when that came in one of the panes of glass was broken. I said there was no way that I was waiting another 5-6 weeks so I took the window and they reordered the pane, I was told it would be another 4-5 weeks for that. Just notified that that pane was never shipped. Now another 4-5 weeks. $4k in and at no point was there an offer of a discounted price or store credit, nothing. The first call I received saying that the window was broke, the employee that called made no apologies, but wanted to make sure that I was expecting all of the windows when I came in to get them. We will be heading elsewhere with the rest of our renovation budget.
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December 2023 by Denise Lewis
I love Menards they have so many deals.
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December 2023 by Karen Dady
Well I’ve been on the phone for over 8 minutes waiting for someone to answer the phone. ?. No answer! Hanging up at 9 minutes. Just wanted to know if they rent a certain tool I needed. Customer service use to be #1 with most companies. We all know that’s been long gone for quite awhile now. So very sad. Lowe’s & Home Depot honor veterans with a 10% discount, but not Menards. Greedy Company!
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December 2023 by Todd Warda
Used order online and customer pickup, was smooth and easy. Great service for ease of Christmas shopping. Thank you
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October 2023 by Jason & Sharon
Prices on lumber is only as marked half the time. Things in wrong locations. They will not even honor marked prices anymore. I used to shop here alot but have noticed prices are higher to cover the 11% and get the lower price without the rebate at other stores.
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October 2023 by Valeria Lopez
Worst Menards ever!!! I have been waiting outside for my flooring 30 mins and have moved doors and nothing. While inside the flooring person had attitude. If I didn't call to put pressure I probably would have waited an hour
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August 2023 by beth dennis
Terrible experience. Little help from Lumber supervisor in getting a quality 14 or 16 foot deck board. He actually told us NO they would not cut down a 16 foot deck board so we could get a quality14 foot board. They said we would have to go thru the 14 footers before they would cut it. Keep in mind you had to climb on lower product to get to the 14 foot boards. We had already gone thru close to 100 deck boards with very little luck. When i spoke with chance the gm, he quickly said they'd cut it down. Not happy with menards customer service or quality control.
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August 2023 by Pam DiBenedetto
Purchased something at 10:35 in the morning, returned with our truck to pickup at 5:06 P.M., NOT READY FOR PICKUP!!!! Definitely not happy
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June 2023 by Tonya Brown
Had what I needed and the employees were all wonderful and helpful.
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June 2023 by Susan Simmons
I really like the prices usually better than other stores. I am disabled and have trouble walking for a long time. Ever time I go shopping there are never any scooters to use, I think they only have 2 per store. I guess Menards don't want disabled people to shop there.
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May 2023 by Crystal Ruiz
I went on 4/20 around 10:20 am and I had to return something. A lady named Amy took care of us and she was extremely rude and very snappy. We were very polite to her and she did not changed her mood. It’s a bummer because all the other staff is really friendly at this location. She should be talked to because it makes all the other staff look bad.
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May 2023 by Kaiyugi
This place is the first I always go to first, but beware. It looks like they have everything, but they don't. Some products are so generic that they don't last long. Some items are never in stock. Some you have to have special ordered only for it to not match the floor model. Sales end on Sunday instead of starting on Sunday. Come in to buy on Monday only to have to pay more due to sale over only to see on sale again the next Monday. They sell used items at new prices. The 11% is a joke. Just give me 11% off not this jump though hoops just to get a gift certificate a month later.
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May 2023 by Mike Todd
I don’t post often, so I have to say thank you to TJ in appliances for working through our scenario of an unfortunate situation with carbon monoxide found coming from a recent purchase of a couple months old Menard’s brand oven. Nicor had to come out and they shut down the house from 2 gas leaks they also happened to find in the basement(a blessing) even though they were actually called out for the CO detector sounding upstairs. Long and short of it, still under “mfg. warranty”, I lacking ppwk could have easily been pushed aside, but because of the evident issue at hand we were supplied option to swap or in store credit. Customer Service did their due diligence to gather required info and take care of my son and I to fix the “things happen” scenario and move forward. Thank you for being my local hardware store!
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April 2023 by Rock Man
The store carries a large selection of everything, seemingly. But some of the merchandise is split into two different areas easily 100 ft apart. For example plumbing, some of the little low volume plumbing things are off on a side somewhere, but all the bigger things like kitchen sinks and shower things os off somewhere else in the store labeled plumbing. Since the store is big, nobody would walk the whole damn store to find out where everything is. Similarly, there is a large unheated shed of lawn and garden supplies, but for a few items you have to walk 100 ft inside the store, and then hunt around cuz, there's just a few of them in a small area somewhere. Usually I have to ask somebody on the staff to help me find them because unless you look very carefully all over the place you just aren't going to find them. This finding items difficulty and the fact that some of their merchandise isn't really quite first-rate. This is why I give the store only three stars.
