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November 2023 by Cheryl Bush
Angelo helped my brother with his account/phone concerns. Angelo was friendly, efficient, and very knowledgeable. This was the second time we needed help, and Angelo came through both times. He's awesome!
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March 2023 by Hayle Loos
Absolutely trash sells me a non functional phone then wouldn't replace it or give me any of my money back stay far away from play
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September 2022 by Clarise Murphy
Been with them for four and a half years and never had a bad experience with them, their staff in which ever store I've been are always so helpful and friendly
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August 2022 by Travis “Trav” Rule
I just signed up for the lawsuit for Metro by T-mobile because the woman that works in the store on East State St. Sold me a sim card for more than $10!!! She charged me $30 for a sim card and I got the Receipt...People in Rockford this is my Gift to you!!! Listen...Always save your Receipts!!! Shady companies will hire shady EMPLOYEES and there is NO Protection for us CUSTOMERS from Both company and employees!!! If you keep your Receipts it's the only way to catch these people and make them PAY when you catch them...I don't take the time to write these REVIEWS TO SAY BAD THINGS ABOUT COMPANIES. I WRITE THESE REVIEWS TO CATCH COMPANIES THAT DO BAD THINGS TO US THE CUSTOMERS!!! GET A BOX ? FOR YOUR RECEIPTS...WHEN YOU GET HOME FROM STORES THROW ALL RECEIPTS IN BOX. YOU CAN ALWAYS GO BACK AND FIND THEM WHEN (YOU) NEED THEM...TO CATCH BAD COMPANIES AND ITS BAD EMPLOYEES!!! HOPE I HELPED!!
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August 2022 by Julie Montalvo
Wow the girl sadly latina working at 5:40 pm Friday for the second time she did not help me she just ask me to go another store this time her "system was down" but I think she was very busy doing her makeup and when I told her who was her manager she said she is the manager I told her that's very sad because being the second time she just chose not to help me she obviously don't care and I really daubt she is the manager
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July 2022 by Larry Washington
Latino girl who works Mondays at around 10am. Has NO PROFFESSIONAL SKILLS WHATSOEVER at customer service..SMART ALECKY! AND IS A LIAR!! She couldn't care less if she sends a customer to ANOTHER phone place..your JOB is to please the customer, YOU KNUCKLEHEAD!!! Not to try to get them to quit your service. She refused to give me her managers name or phone number. Refused to write her name on a piece of paper and give it to me!! She should be FIRED immediately!!!!! This is the best kind of help you can get, metro pcs????
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June 2022 by Travis Rule
I just signed up for the lawsuit for Metro by T-mobile because the woman that works in the store on East State St. Sold me a sim card for more than $10!!! She charged me $30 for a sim card and I got the Receipt...People in Rockford this is my Gift to you!!! Listen...Always save your Receipts!!! Shady companies will hire shady EMPLOYEES and there is NO Protection for us CUSTOMERS from Both company and employees!!! If you keep your Receipts it's the only way to catch these people and make them PAY when you catch them...I don't take the time to write these REVIEWS TO SAY BAD THINGS ABOUT COMPANIES. I WRITE THESE REVIEWS TO CATCH COMPANIES THAT DO BAD THINGS TO US THE CUSTOMERS!!! GET A BOX ? FOR YOUR RECEIPTS...WHEN YOU GET HOME FROM STORES THROW ALL RECEIPTS IN BOX. YOU CAN ALWAYS GO BACK AND FIND THEM WHEN (YOU) NEED THEM...TO CATCH BAD COMPANIES AND ITS BAD EMPLOYEES!!! HOPE I HELPED!!
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February 2022 by wov2012
Went there back in November 2021 with my 13yr old son. Thought no one was in there because I didn't see anyone anywhere. Walked in to find 3 workers all crouched/ducked down behind desk high as hell. Place reeked of marijuana. They obviously were smoking right in store. Couldn't believe it. Guy looked up from desk asking can he help me, I replied no and walked right back out of the store
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September 2021 by Tom Sebring
Awesome employees, very helpful and friendly!
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May 2021 by S Gilb
Easy process and good price. Very friendly
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February 2021 by angelica love
The manager is very rude and unprofessional.
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January 2021 by Jorge Lopez
First off there is zero costumer service at this location, literally worst employees, coming from someone who has ran retail stores before it was ridiculous and unacceptable, came in for a phone warranty, was told nothing they can do, other then sell me a new phone, both girls working that day were rude, and had attitudes, and straight up lied and said we had to go to the apple store. After going out of town to the apple store we find out the device is under 1 year warranty still, and that this rude lady was the district manager and this is how she went about this issue. Few days later still no phone and she said there’s nothing she can do. At this point upper management should definitely look into this store and get it straightened out. Won’t be keeping business like this.
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January 2021 by sierra daniels
The manager of the store was extremely rude, she was disrespectful to not only me but my boyfriend as well. We walked in weren't greeted and she had her phone connected to the speaker so we could hear her texting back and forth the whole time. She stated she couldn't help me get a new phone and sent me off to a apple store that also couldn't help me. I'm now on day 3 of not having a phone but she sure has no problem texting on here the whole time we were in the store! Unprofessional and still have nothing resolved because the customer service lines are just as bad as that her.
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August 2020 by Raquel Saenz
The lady who works there, Nelly, is VERY rude. Nelly has bad attitude and treats customers very disrespectfully. After spending only five minutes with her and giving her all my account information to pay the bill, she then proceeds to tell me that she can refuse service, completely unprovoked, only because I was paying with cash, keep In mind I was wearing a mask. Complete waste of time, never again.
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June 2020 by Norma Perez
They RUDE as heck, the girl with blonde hair at the top of her head..Talking rude as heck with attitude.. sorry but if you DONT like ur job then DONT work there...NEVER COMMING HERE.
