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November 2023 by Shawn Hacker
We took a truck in that we're looking to buy for a diagnostic. They got us in right away, looked over everything, and were affordable. Would recommend!
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October 2023 by Keith Campion
Amazing high quality service. I always trust when I bring my car in that they’ll take care of everything right and their recommendations will keep everything running smoothly for a long time
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September 2023 by Allison Carrell
Love the way they work with you and really appreciate the fact that they know life and family doesn’t stop when your car breaks down it’s really hard to find an affordable mechanic that is reliable and not trying to take advantage of you me being a woman they actually listen to what I have to say
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September 2023 by Brian MacLaren
I've been a long time customer with Mike's. So I tried the new owner hoping it would still be as good. I brought the truck in for an issue with a hesitation in the acceleration. They couldn't replicate the issue and suggested a tune up and transmission fluid change for $900 and some change total. While the truck needed the service, the problem still remains and happens every time I drive it. It's not that hard to replicate for me. I gave them a shot, but probably won't go back.UPDATE:Matt,I agree, the truck has 210,000 miles on it and I agree that it was brought in to have it fixed so my daughter can safely drive it. I also mentioned that the main reason for bringing it in was to fix the hesitation issue and I did turn down fixing the other issues because the hesitation was my primary concern. You also quoted me over $ 3,500 worth of work - I considered the value of the work vs. the value of the vehicle and decided that wasn't in my best interest.I also agree that you did call multiple times to try and get the vehicle back in - but you are only available between 8-5, which is when everyone else works. I did call you back during my commute, as my day starts before 8 and ends after 5 so trying to get a hold of you while I'm focusing on my job isn't as easy as you calling me back as part of yours. That said, you called to have me get the vehicle back in for the hesitation problem and as you stated, 3 of your mechanics and your state-of-the-art diagnostics computer couldn't find the issue. I'm curious as to what the difference would be this time around.I don't think my review was unfair, I stated that you performed a tune-up and replaced the transmission fluid and that it needed the service. But, this was also your best recommendation as to what might fix the hesitation issue. I don't think that I unfairly paid for what was done — you provided the service and I paid for it. But, the fact remains the truck drives no differently than when I brought it to you and unless there is something you missed on the first service, I don't see how spending more money on an additional guess is going to help me or resolve my issue.Also, to be fair, you might want to remove the reviews that were here from when Mike still owned the garage and maybe update your name from Mike's to Matt's.
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July 2023 by Jamie Peterson
Did great work. They don’t work weekends so I had to extend my stay till Tuesday. I had two issues with them. They charged me for the diagnostic. 125.00. Here in Indiana you get this refunded if you have the same company do the work. They still charged that amount plus all parts and labor. Second I had gotten new floor Matt’s for car before the trip and the drivers side is ruined because of greasy shoes. The car engin it’s self is running great though.Thank youJamie PetersonMt Vernon, INService: Auto engine diagnostic
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July 2023 by Bryan Witek
Great place to have your vehicle worked on by a trustworthy and knowledgeable staff. Matt, the owner, is upfront and honest and stands by his work. I recommend all my family and friends to go to Mike's Auto Service.Service: Tires
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July 2023 by Rilee Smith
Mike’s Auto Service is a great place to get your vehicle looked at. Honest and fair prices. Also, very convenient and got me in right away. Would definitely recommend!Services: Auto windshield repair
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June 2023 by Steve Ernst
I have been a customer of Mikes Auto Service for 30+ years. I consider them to be the best auto service business in the Rockford area. Trustworthy, friendly and knowledgeable. They do great work. If you are looking for quality people and service for the long haul then this is the place. I trust them unconditionally.Services: Air & cabin filter replacement
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June 2023 by Michael Wrenn
So happy with the quality of the repair they did, how quick they got me in and out, and the price was way better than the dealer was going to charge. One of the cleanest shops I've been too as well... Both the waiting room and the actual shop floor were pretty spotless. Will definitely return!
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May 2023 by A A
I asked if they accept the my synchrony car care credit card. They said they would call me back, never did. I said that I needed to know before they worked on my car incase i couldn’t pay with my credit card for anything that may need to be done outside of the warranty. They never called back. Opened my car up to do nothing even though we recently got an invoice from another shop saying said parts needed replacing. Mind you I was there for a warranty replacement and wasn’t supposed to owe anything! I asked if they accepted my credit card on friday, dropped it off sunday, called monday morning before they touched my vehicle again to ask about the credit card clarifying [i cant have them work on the vehicle if they dont accept the card for anything outside of my warranty work.] They never called back both times. The owner said you now owe me labor $$ bc he opened up my car before communicating with me. He said he talked to me but never called me back. Kept calling back my husband. My husband only made the appointment. I had called and deserved to be called back before they opened my vehicle like i requested. They also BROKE my seay bar link and replaced it. So he did nothing but replace what he broke and charged me labor. Terrible customer service. The other tech that previously answered the phone said he has never even done SWAYBAR LINKS and has to rely on his boss/the owner to figure it out. This place is unprofessional in so many ways. Worst customer service ever. Owners should listen to their customers. The owner did nothing but talk over me and say i never told him things that i obviously called trying to communicate. They said they had no answers and said they’d call back but both times did not. He was supposed to verify my warranty before touching my car as well but just isn’t efficient. I called the warranty company and made the claim bc i was told my warranty was still good. (How else could i have made the claim if i wasnt told the warranty was good!?!) Otherwise i would have gone somewhere else altogether. We didnt hear back from them until 3:30 and we got there by 4:45pm; right before they closed. We paid them but it was just very sketchy. My vehicle was still being put back together when we showed up. We were told $125 and then got charged an additional $8.75 when given the invoice. This owner is the least communicative, understanding, honest and is Just the worst.
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April 2023 by abigail A.
I asked if they accept the my synchrony car care credit card. They said they would call me back, never did. I said that I needed to know before they worked on my car incase i couldn't pay with my credit card. They never called back. Opened my car up to do nothing even though we have an invoice from another shop saying said parts needed replacing. Mind you I was there for a warranty replacement and wasn't supposed to owe anything! I asked if they accepted my credit card on friday, dropped it off sunday, called monday morning before they touched my vehicle again to ack about the credit card clarifying i cant have them work on the vehicle if they dont accept the card fot anything outside of my warranty work. They never called back both times. The owner said you now owe me labor $$. They also BROKE my seay bar link and replaced it. So he did nothing but replace what he broke and charged me labor. Terrible customer service. The other tech that previously answered the phone said he has never even done SWAYBAR LINKS and has to rely on his boss/the owner to figure it out. This place is unprofessional in so many ways. Worst customer service ever. Owners should listen to their customers. The owner did nothing but talk over me and say i never told him things that i obviously called trying to communicate. They said they had no answers and said they'd call back but both times did not. Just the worst.
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April 2023 by Abby A.
I asked if they accept the my synchrony car care credit card. They said they would call me back, never did. I said that I needed to know before they worked on my car incase i couldnt pay with my credit card. They never called back. Opened my car up to do nothing even though we have an invoice from another shop saying said parts needed replacing. Mind you I was there for a warranty replacement and wasnt supposed to owe anything! I asked if they accepted my credit card on friday, dropped it off sunday, called monday morning before they touched my vehicle again to ack about the credit card clarifying i cant have them work on the vehicle if they dont accept the card fot anything outside of my warranty work. They never called back both times. The owner said you now owe me labor $$. They also BROKE my **** bar link and replaced it. So he did nothing but replace what he broke and charged me labor. Terrible customer **********************. The other tech that previously answered the phone said he has never even done SWAYBAR LINKS and has to rely on his boss/the owner to figure it out. This place is unprofessional in so many ways. Worst customer ********************** ever. Owners should listen to their customers. The owner did nothing but talk over me and say i never told him things that i obviously called trying to communicate. They said they had no answers and said theyd call back but both times did not. Just the worst.
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April 2023 by Danny Voss
The team at Mike’s Auto is rare these days. The employees are all talented in their own field from accounting to diagnostics and repairs. He has fixed our Elantra, Acadia, Ford Edge, Impala and Diesel Silverado and more over the years I’m sure I’m forgetting. The facility is very clean and the waiting room is super welcoming for when I need to wait for a repair. Mike’s Auto is accommodating around my busy schedule!! I’m sure I’m missing something but tor sure 6 out 5 ⭐️Services: Transmission
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April 2023 by Tony Arbisi
Great, Clean Shop. Matt and his crew were super easy to deal with. Do not be afraid to call theses guys and get your car in with them!!! You will not be dissapointed.
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April 2023 by Samuel C.
Matt and his team are amazing! Wonderful service and always willing to get you scheduled as soon as possible. The team is very polite and knowledgeable. I can't recommend this business enough! Elizabeth Coll
