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June 2023 by Tina S.
Since the new president has just taken over this bank has gone down hill. They no longer care about customers only profits. They're trying to imitate citibank and also pretend to be a community bank. I've been a client for over a decade. Closing my account on July 1st.
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May 2023 by Stephen Bowie
Northwest Bank services the nonprofit with which I serve. They are helpful and responsive whenever I am in need of assistance. The organization is committed to doing well in Northwest Rockford, and doing good things for people in the community.
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April 2023 by Francine V
Get someone else to assist you in the process of purchasing a home. We had Kelsey and she wasn’t helpful and was always unavailable when we needed her.
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April 2023 by Katie Harvey
Cannot recommend Kelsey Bronkema for mortgage lending enough! I have purchased a home with her and refinanced a loan with her and received top notch service each time! She truly listens and works in her clients best interest. Won't look anywhere else for a home loan!
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April 2023 by judy salamone
I think i have been banking there my whole life im 76 an cant remember going to another bank, always so helpful, kind, I never had any problems .
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March 2023 by Matt Anjanos
I worked with Kelsey Bronkema directly and had the best experience with a lender I have had by far. She made everything easy to understand and provided explanations verbally to any questions I had at literally anytime of day. Her flexibility, knowledge,And expertise made it a no brainer to consider her for my next transaction. Thanks again Kelsey!
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March 2023 by Francine Buhendwa
Get someone else to assist you in the process of purchasing a home. We had Kelsey and she wasn’t helpful and was always unavailable when we needed her.
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March 2023 by Dana Meredith
Working with Maria Bolhous has been absolutely wonderful. She assisted me with my mother's accounts after my mom became ill and has been a bright light in a difficult time. She's efficient, knowledgeable and compassionate. I can't rate her highly enough!
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March 2023 by Margie Stelma
I am extremely happy with Northwest Bank of Rockford. They are friendly and helpful. I have reccomended them to many. Great service!
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March 2023 by Nancy Foley
I have been banking with you since you first opened on Rockton Ave many years ago. Over the years I met so many of your employees and always found them so helpful and courteous. Now with direct deposit and paying bills by computer I don't get in too often. Still, at 90 years old I find I call from time to time for help because the digital age leaves me in he dust sometimes. Everyone is patient and kind and helps me solve my problem. Thank you. Nancy Foley
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March 2023 by Jo Ann White
When my mother died a few years ago, she had some accounts at NW Bank of Rockford. I cannot tell you how helpful and pleasant the personnel have been. A big shout out to Artice (sp?) K. at NW Bank Rockford on Phelps. She has always been so helpful and nice.
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March 2023 by Helen Blakesley
I’ve been with Northwest Bank for around 25 years. I have moved away from the Rockford area but I still do my banking at NWB. Everyone has always been so nice, helpful and friendly. I can’t imagine going elsewhere.
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March 2023 by clare kagan
I love this bank! They are a good bank that focuses on banking and nothing else. They know my nameDon’t ever change
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March 2023 by Jason Helser
Best bank I’ve ever had hands down great staff and great service always willing to help when you call or go in I would recommend anyone to use NorthWest Bank
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March 2023 by Linda webster
Very happy with all services.have been a member off bank since 1973....if I need to call for help in resetting my password or problems with my debit card the staff is patient and very helpful....
