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August 2023 by Zach Meiborg
This has been a terrible experience & we're not happy customers. We've had 4 lease trucks over a 5 year term & the trucks have been nothing but trouble as Penske fails to ever truly fix anything that breaks on these units, it's always a temp repair and the unit goes down again.
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June 2023 by Beth Murphy
The mechanics are great but if you are a professional driver there is NO driver lounge only 2 chairs in the garage (even if you are here for hours) and NO vending machines!
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January 2023 by Joe Swinson
I have rented countless times from this location and have always had a great experience
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December 2022 by Alan Shierling
Great. Need better waiting area though.
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June 2022 by Timothy Dennis
My company rents their trucks from Penske and Penske does our repairs love the Rockford location they are attentive to the repair needs and they get it done . 5 stars is not enough they do excellent work.
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June 2022 by Ruth
8a.m. (ct) Friday June 17, 2022>>Patrick was excellent. He explained everything perfectly clear. And, he has a nice personality. Rented Penske in Joliet, IL on Thur. June 16, 2022
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June 2022 by Aaron Schultz
The worst customer service I’ve ever experienced from any company. They deserve 0 stars at this location.
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July 2021 by Bryon Wascomb
Had a flat and Victor took care of it as soon as I Arrived. Thank you, Victor
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July 2021 by Daniel Holton
Came in for truck repairs. Late shift were professional and made sure I was taken care of.
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June 2021 by Sara Ignace
Super helpful staff to get us a 24 hour rental—very flexible with our needs. Would use again!
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May 2021 by The Philosopher 5
A little pricey $2300 for 7 daysThe guy that helped me out wasnt at the counter when i arrivedThe mechanic had to look for him which took about 15 min?♂️When he finally showed up he was decently helpful but didn't know much about the truckI rented - 26ftr which I told him had air ride and air brakesHe didn't even set the parking brake when passing it on to me but idk whateverThe truck was fully insured which costed me $265No problems though I moved my house 1000 miles away np
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May 2021 by Eric Hultgren
Very nice vehicles. Very friendly staff.
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May 2021 by Sam Hadzalic
Special thanks to Jacob at Rockford Illinois location.
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April 2021 by Josh Hejda
Customer service wasn't great. Waited in lobby for over 20 minutes while the manager was on the phone dealing with a customer, which should've been done through a customer service line. Regardless, wasn't a good experience. Currently sitting outside of their building to dispute a gas charge it's 11:21am and it says they close at 12(Noon), but unfortunately they closed before business hours which isn't allowed. Sad.
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February 2021 by Serg
Very good. Fast fix, no line no waiting. Thks
