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June 2023 by Jeff Kullens
Horrible, simply horrible. Kick out a 70 year old man (me) and my handicapped wife!! Just trying to get an ATM card. No receptionist and trying to ask a banker we need an ATM card when the MANAGER raised his voice get in line. I replied we're trying to get ATM cards and tellers don't do that. He then kick us out ranting you're on getting any cards today. This lead us to talk to the Regional Vice President stating he would talk to the Manager and that was to way to treat anyone not to mention to old people. Take your banking elsewhere.
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March 2023 by Chris Grosch
Always very nice. Love the bank.
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December 2022 by Art Haws
Great employees and managerCourteous and professional
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September 2022 by Brian Ellison
I’ve banked with PNC since 1980, 1st in Wheaton, Il and in Rockford for 12 years. All big bank services with small bank benefits. Ryan the branch manager greets me by my first name. Remembers that I go to lots of concerts. Personally works on issues I have. Remembers an issue we discussed a week ago and apologized that the resolution is still pending. ?????
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April 2022 by Deborah McGovern
I've banked PNC since 1979, it's always been a great bank.
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February 2022 by Kevin Jones
Terrible customer service.
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October 2021 by Elizabeth Malget
They had my daughter and I wait in the vehicle until they called us in to set up a checking account for my daughter. She said it would be about 20 mins. We waited for 50 mins in the car and then I went in before they closed and she went and talked to the guy and she had me take seat. The guy called me from his office, 5 ft away from me to tell me that they close is 2 mins and he can't help us today! He didnt even have the common courtesy to get up out of his office to tell me to my face! He didnt even apologize until I said wow I don't even get an apology from you.....
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August 2020 by Chintan Thakkar
Excellent service! Ryan does a great job to take care of his clients. Big box bank with a personal touch.
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November 2019 by Michael M.
So I was selling my laptop, and after I made the transaction my truck wouldnt start. I was left stranded in the parking lot for a decent 3-4 hours. It wa lit plenty of parking and it was nicely plowed. The over all impression PNC bank gave me was a good one. Again beautiful parking lot if your gonna get stranded in any parking lot I recommend PNC. Honestly if there was one closer to me I would probably bank there. Also the P.S the Culver's down the street was also nice.
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August 2019 by C J
I've had wonderful experience everytime I come I've actually joined this bank because I always have to come deposit money into my husband's account and they are always so polite fast and curtious. Best bank in town.
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January 2019 by Brittany Mitchell
Well the ATM kept my bank card after it gave me the money I withdrew and my receipt....have to go Monday and try to get my card back (if it's even still there because you know its Rockford). Card is deactivated until further notice. I recommend to not use the ATMs at all.
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August 2018 by Eliezer Colon
Great customer service and friendly employees!
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June 2017 by Mary Campbell
Great customer service