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March 2024 by merissa wilkins
Customer service is AWFUL be warned do NOT rent from this facility! Spoke to Hannah on Saturday who stated she was not allowed to give be corporates phone number nor was she allowed to give me her district managers name or number. I'm a single mom of three who fell behind by a month. She stated I could not just pay my past month but had to pay my past month and current month now that acct was 29 days past due and come Monday they would charge me another 150 fee. This was not went over when I signed my contract!!! Find another company to store your items because this company cares only about money. It's illegal to refuse to give someone a cooperate number when requested. I will be reporting this company to the better business bureau as well
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December 2023 by Michael Zucca
Storing my RV on the property. Check in was easy, billing is fair and paying by direct payment.
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November 2023 by Charles Mclaughlin
Customer service was great. Lu Ann was professional and all the paperwork was done in a timely matter. The facility is very clean and nice. Will recommend others to this facility.
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November 2023 by Codé Smice
Great service and it's a 24-hour open lot, would definitely recommend
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September 2023 by Joan Gray
I have rented storage units from this location for years. I had to close one unit two years ago. I started trying to get my deposit back about 18 months ago. The employee (who thankfully doesn’t work there anymore) told me many MANY MANY times that she would send an email to try & get my deposit sent to me. NO RESULTS!!! Well thank goodness Alison & LuAnn now work there. After maybe 2 phone calls to them, I not only received my deposit back from the last unit I emptied but also from the unit that was closed over two years before! Both of these ladies are such great people to deal with. They care. I highly recommend either location on Main Street. Now that the “ex” employee is gone, there are absolutely no problems. It’s all good!! Give them a call!!!
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July 2023 by Nigel Woodard
Customer service was outstanding and very helpful 10/10!!
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July 2023 by Brandon Christensen
Had a great experience here, kimber was very helpful and answered all of my questions
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March 2023 by 2 Damn Real
I love this place they always available when i need them if you looking for a place to store your stuff or vehicles U store it Rockford Is the place ask for Alison
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March 2023 by Chiqutia Walker
Kimber was very resourceful and detailed quick and sweet str8 to the point had what I was looking for if u need any storage needs reach out and she will help
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March 2023 by Clayton Ferry
I've used this facility off and on for years. Very well lit and maintained. The staff is very professional and have always helped me in every way I need.
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March 2023 by Chrishanna Glover
Kimber was really sweet. Great experience very good customer service. Very clean facility
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February 2023 by Valerie Bates
Kimber is especially accommodating and kind. We very much like working with U-Stor-It.
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February 2023 by Matthew Wold
Very easy to reserve and obtain a unit. Kimber was very knowledgeable and kind during our business. I would recommend using this location again if need be.-Matt
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February 2023 by pachuco aguilar
It is friendly, very informational. I had a great place and time talking to them show me my own displaying to me the paperwork and the contract.
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January 2023 by Eckay Gee
Great place with lots of storage space options. Kimber was kind enough to give us a lot of options and has been really helpful.
