-
November 2023 by Jimmy Smith
Very pleasant, no pressure to buy the higher priced shoes. They stayed with me and answered any questions I had. They let me pick the shoes I wanted.
-
November 2023 by Ken Poncek
Good quality shoes / slippers however, computers down - so they could not make a sale. I will go back when I have a chance.
-
October 2023 by Joe Roland
I got what I know my feet are comfortable with at was a great experience with the sales man that took care of me very polite and respectfulThank you so much.
-
October 2023 by Sam Powell
Went yesterday for shoestring replacement, masked staff person was very unhelpful and rude. I'll not be attended by them again or I'll find another shop for service.
-
September 2023 by Tara Cox
The redwing team member took their time to make sure I had the right fit and good insoles to help with my foot pain. Last time I came in a different team member did not have me use the foot measuring/ walking machine and definitely did not get as good of a fit on the shoes I got that time.
-
September 2023 by Jeanne Hawk
Always a good experience at the Rockford Store. Staff always helpful and friendly. Also great product availability or quick delivery of orders where products not in store.
-
August 2023 by brody
Rockford is the best r swing store hands down I won’t go anywhere else, the sycamore store ordered my boots and told me 6 months to wait for them 9 months later I had them refund me because they told me I had to pick another pair of boots, I called Rockford and I had my boots in three days. My boots are not just boots they are a tool and safety gear thank you Rockford you guys are the best and the employees are always quick and friendly.
-
July 2023 by Jashobeam Fenske
I was rained out of work today and decided to go to my nearest Redwing in Rockford IL. I took my 2 current pair of boots to have them oiled and was looking to purchase a new pair. I walked in with my 2 pair and was greeted by an employee whose name I did not get. He asked how he could help and I said I would like to get these oiled and sat them down on the counter. His response was "24 hours for that." I was caught off guard because I have never been told that before. He said "yea well I have like 4 thousand things to do back there so its gonna be 24 hours if you want oil." I need them for work tomorrow so I left. I was planning to purchase a new pair of boots today. I was very put off by how he responded to oiling my boots. I was very conflicted leaving because I need new boots, but i could not bring myself to purchase them thru him. I drove 40 minutes one way for nothing- and would not be able to drive another 40 minutes tomorrow to pick up my boots in addition to needing them for my job. Terrible customer service experience with the Rockford IL location. I have been to the Dekalb IL location many times over the years and nothing like this has happened.
-
May 2023 by John Elliott
4/22/2023 I have been a loyal Redwings customer my whole working career. I’ve always worn a logger boot, started with a pair of 219’s then eventually switched to the 4420’s have had several pairs over the years my last pair lasted almost 3 years. But today it was time for a new pair of boots. I went to the Rockford IL location for a new pair found the 2217 loggers which are made in the USA which to me is a huge deal. Audrey was an amazing help, from measuring my feet to ensure the perfect fit, sizing my insoles to make sure they fit perfectly, we discussed issues I had developed in my last pair of boots over time of hard wear and tear. Out of the box the 2217’s were amazing I’ve never been wowed by a pair of boots like that. I cannot thank Audrey enough for the help, it was an amazing experience, and everything I’ve come to expect from Redwings
-
April 2023 by Steve-o Bandito
They carry a good product, but the selection really isn’t that great.
-
March 2023 by Nicholas “Nick” Perez
I bought a new pair of boots today - 02/19/23. I had the pleasure of meeting Audrey. Audrey showed experience, superb customer appreciation and service. Thank you for a 5 star experience!
-
March 2023 by Jeanette Johnson
We love the quality of Redwing and Audrey is an amazing associate. I actually look forward to the expense because I know the customer service is tip tier. Today was exceptionally busy, and it was just her on the floor and she was still able to give us attention and service in a timely manner.
-
March 2023 by Rich Feagin
This store is terrible. It really is. I have tried to give them my business on 3 separate occasions and for 1 reason or another they have lost the sale every time. 3rd times a charm. Never again.
-
March 2023 by Brandon Erickson
Bought a pair of boots today and the staff was extremely helpful, and I learned new things I didn't know before about how I wear my shoes. 10/10 will be back soon to buy another pair.
-
January 2023 by Jason R
Redwing Store is great and the staff equally as pleasant to deal with. I wear Red Wings for work but aside from the store and staff I feel like the Red Wing quality has slipped. More and More boots are becoming glued on soles vs sewn and that makes them basically impossible to repair. That sucks when you're spending 300 bucks on boots and can't even get them resoled. I'd love to see RW go back to all sewn on Soles. Much higher quality. 5 stars to the Store, 3.5 for the boots.
