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February 2024 by Dale S
Great store to browse in plus Dave pays a fair price for tools that he buys from you.
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February 2024 by William Koch
Dave @ ReTool is a great guy who is very knowledgeable about the tools he sells. If you're doing a job, save money when you buy it from Dave, and then sell it back to him when you're done!
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November 2023 by BGasm 92
This lengthy negative review is based on a potential selling experience and horrible customer service.My Dad passed away over the summer and even though I live out of state now I have been trying to help my Mom sell his tools. I contact Dave and he seemed super nice and eager to help at first.On September 7th 2023 he asked me to send some pictures of the tools and that he would go through them and schedule a time to meet.We schedule for him to come to my parents house on September 16th 2023. He proceeds by no showing for the appointment and leaving my mom hanging. I lose communication with him and have to call the shop the next week to get answers. He proceeds to tell me that he had an emergency and his messages didn't send. I said ok no problem things happen right?Time goes by and we are finally able to reschedule again for him to come out October 18th 2023. He shows up for the appointment and does the appraisal. He then tells me that he will have an offer over to me by October 21st 2023 and if I accept the offer he would pickup the tools November 1st 2023.The 21st roles by and he tells me he is still working on it. OK I get it I am sure he is busy but at this point I would have rather him say he doesn't have time for this. The weekend goes by with no communication after that and I have to yet again call the store to get answers. He says I will send it over to you within the half hour and hangs up. What has to be the longest half hour in history, days roll by with no communication yet again. I call the store again and someone else picks up the phone because Dave is busy. She proceeds to tell me she will get with him and get it over ASAP.More time rolls by and NOTHING! This was the last time I have spoken to anyone from Re-Tool whether it be through text or over the phone. I have called the shop multiple times which as this point I am sure Dave just lets it ring because he recognizes the name/number and puts me to their voicemail that isn't set up.Dave seemed like a nice guy every time I talked to him but I feel like he is not a man of his word and wasted mine and my mothers time. I get things can be hectic but I managed my own store for 3 and a half years. The most important thing in customer service is COMMUNICATION. If life/things were going on where he was too busy to deal with this I would have rather he told me up front so I didn't have to waste my time and energy trying to work with him. I have never bought anything from Re-Tool but based on this experience alone I will never recommend anyone to purchase or sell to Re-Tool because he will just string you along. If I had negative star option I would give it.
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November 2023 by Matt W
Three strikes. No more. Tried to go there three times. Once a guy sitting outside who forgot his keys. Once nobody home with no sign. Then today a sign saying last minute closure all while well within posted business hours. Not going to waste my time again.
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October 2023 by Kyle S.
The lady behind the counter was absolutely Rude to everyone around even her employees. This place is a mess, and if you're a big guy, good luck making your way around the store. Also don't go without CASH cause they don't accept a card. Apparently my $3 tool wasn't worth her time. Never going back here again to this trash business.
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September 2023 by Dale L. Thomas
Items I needed were available.Prices were Great
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July 2023 by Susan Singh
It was the first time I had been there and they were very friendly and helpful. They had exactly what I was looking for and it was brand new.
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June 2023 by BeeGiggles Entertainment
Today will be the 3rd time attempting to patron this store.Each time the store happens to be closed and not within the hours outlined on Google.As a business owner, I know how easy it is to update your store hours on Google. A person should not have to call and verify if a location is open or if their "set hours" change frequently.When the store keeps the exact same hours as you, it is very difficult to attend.I would suggest more conducive hours for customers. This location is closed weekends and open 9 to 5 during the week... when most other professionals are working.
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June 2023 by Stanislav Perkovic
I started buying quality tools from Dave 20 + years ago. Always great price and excellent service. God bless you guys...
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May 2023 by James Quillin
Helpful and friendly, a bit pricey for some used equipment, could of gotten same charger online new for 3 bucks cheaper, but needed it right away. Would still shop here, had some good deals
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April 2023 by Robert Larson
Great service and great selection. Store is too small for the amount of stock they have.
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March 2023 by Tony Blum
Great store with good prices! The owner is a nice guy and will work with you to find what you need and help you out!
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March 2023 by Joe Chandler
Love this place has used tools for cheap prices, And new stuff for Cheaper prices!
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January 2023 by Bob Bednarek
I love this place! Dave is awesome! You will almost always find a better price than online or box store! I over heard Dave telling a customer to order a Chinese knock off from Amazon: because that’s all there is!Dave’s biggest problem: is theft! Please don’tAsk for help.
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October 2022 by G. Brooks
Super cool place with new tools, used tools, to brand name tools. Good prices.
