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November 2023 by Sasha Hendricks
Absolutely wonderful experience. Prior to coming here I have had quite a few bad experiences with car dealerships and purchasing vehicles. They restored my faith that car dealerships can still be honest and care about their customer. Matt was wonderful. He was very patient with us. He answered our questions and allowed us a gracious amount of time to explore our options. He wasn’t just trying to sell a car or upgrades. He even gave me options of thinking about it and coming back a different day if we needed too. I appreciated as the consumer not feeling pressured into a major decision. He asked questions about our needs and wants and pointed out and educated us on things I would not have even considered. The gentleman that appraised my vehicle was incredibly reasonable on the trade in of my current vehicle and Greg in the finance department was efficient and great. We spent a lot of time here and everyone was very accommodating and kind. At the end of the day we didn’t buy a car because of the car. We bought the car because of our experience. I highly recommend them over their local competitors, going anywhere else would be your loss.
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October 2023 by Bradley Kazuk
Sales staff were unwilling to be flexible in removing optional add ons, and force me to purchase items I did not want or need. They then attempted to force me to purchase an $1,800 product that I didn't need, and were reluctant to remove it.I later learned that the Salesman I was negotiating with wasn't even certified to sell Kia vehicles, and that is why he had trouble answering some of my specific questions.
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October 2023 by Sharon Orton
We were treated very well. Matt was our sales representative and Mike, the manager sold us our Kia Optima 3 years ago. That's why we went back. Great group of people to buy a car from!
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September 2023 by Nikoley W
Thank you guys for helping me with my new car. I really appreciate the way you didn't make the experience uncomfortable by pressuring us or playing games like some other dealerships like yo do. I would definitely go back again.
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August 2023 by sean adler
My wife and I purchased a Kia Telluride from Rock River Kia about a week ago and had great buying experience. As a matter of fact we have either leased or bought three vehicles from Mike our salesman and Doug our sales manager. Both are great hard working people that are not pushy and will help you out anyway they can. Mike and Doug are very knowledgeable and made the car buying process a breeze. We have found that they have the best prices anywhere around. I would also like to thank Jason for the great customer service.
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August 2023 by Ken Ring
After many years, we finally broke down and bought a new 2023 Kia Sportage SUV. Did a lot of in depth research on different brands and models. I test drove many and decided that the Kia Sportage was the right vehicle for my wife and I. We just love it!The staff at Rock River Kia made it a delight to make this purchase. My young salesman Matt Bethune was extremely attentive to every one of our needs and he along with his sales manager negotiated a very fair price for us to close the deal. I can't say enough about this young man Matt. He is not overpowering in his sales approach, very patient and extremely considerate of his customer's needs. I would highly recommend asking for him if anyone is in the market for a new or used vehicle. Just wanted to put my 2 cents worth in this recommendation. Thank you Matt and the staff of Rock River Kia!!
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August 2023 by Jacob Lock
Mike and Doug helped me greatly with my purchase. There was no added or hidden fees, they were always there to answer my calls and help in every way I needed. Even purchasing a car from across the country was not a problem and they were able to help every step along the way.
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August 2023 by richard rakow
Thank You Rock River Kia especially our Salesman Matt.We were so impressed with how well Matt knew all the features of our new KIA Niro hybrid.If your looking for a New KIA go see the Team at Rock River KIA and ask for MattI'm sure you'll be glad you did.
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August 2023 by John Smith
Mike and Doug helped me greatly with my purchase. There was no added or hidden fees, they were always there to answer my calls and help in every way I needed. Even purchasing a car from across the country was not a problem and they were able to help every step along the way.
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July 2023 by Natalie Gaziano
Honestly I like my Kia Seltos but I don't like the customer service here! Especially the service department! You have to book a month prior just for an oil change! Justin (a service advisor) told me I need to drive my car more often since I have such low mileage. He told me higher mileage cars are better than my almost 2 year old car with less than 9,000 miles on it! My oil light came on and I wanted to bring it in and they said it would be a month wait. I brought it in anyway and waited. Justin lectured me on my low mileage like it was a bad thing. He was asking every other customer who called if they could just leave their car. I can't be without a car and I told him that. I don't live in town. Their service department needs a total redo! I don't understand why it takes so long for a oil change even if it's busy?! My husband's car gets done at Lou Bachrodt in an hour at most! I will never buy here again!
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June 2023 by Kade George
I came in to test drive a car that I confirmed TWICE was available over the phone. When I arrived, the car I came to test was being sold, was given no notice of this. I waited to test drive the 2nd one that they had in the inventory and waited over 20 minutes for them to pull it around. This normally wouldn't be an issue until I was told the car hasn't been inspected yet and I wouldn't be able to test drive or purchase the car today. Why was I not told this in advance or over the phone?? How was there two of the same cars in the inventory where one was already being sold and the other not even available?? Wasted my day coming out from Elgin, very excited to purchase a car and was jipped twice. Do not recommend this location without getting verbal confirmation that what you want is there, and it doesn't matter who you talk to on the phone, they wont be there.
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June 2023 by E J
This service department is awful. I've been a service manager for 20 years and they try to upsell absolutely unnecessary services. Besides that they are completely unprofessional and out to take your money. Beware of these crooks!!
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May 2023 by The Goose
I bought a new car on 4/28. It was a pretty easy and smooth process. Not pushy at all. Logan was awesome as well as the Finance Manager(can't remember his name). Overall a great experience and am happy to join the KIA family :)
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May 2023 by Jack Horst
I drove an hour to get there for a recall. When I got there they said we can't do it because you have remote start. You installed the remote start when I bought the vehicle from you.
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April 2023 by Diane Keller
As a handicapped senior citizen I could not have bought a car at a better place.Mike in sales went far beyond what was expected & needed. From the managers to accounting everyone I had contact with went out of their way to be accommodating l recommend this place to anyone. Especially seniors & handicapped looking to buy a car. Remember to ask for Mike he is the best ever.
