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October 2023 by Kii Huey
I called today to see about rental assistance and the older lady that answered was so rude. She asked me more than once if I had a job and I said yes, she then asked me about my circumstances and cut me off mid sentence sounding disgusted that I even call and said WE CANT HELP YOU three times. I think it’s sad that people like this work for places that offer any kind of assistance.
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October 2023 by Kenya Harris
They exclaim you have to make twice the rent when you need rental assistance, yet disqualifies you for the same reason. Then the lady that calls to let you know if your approved was very unexceptionally rude to the point where she asked wasn't I off work for a injury last year...why would that matter! If she knew how short staff these places were in Rockford and how the employees are getting over worked...Why discriminate, it's not your money it's for us people in need facing hardship. But yeah I got disqualified for making 20 dollars more than the programs require although you have to have twice the amount of rent ??♀️yeah doesn't make sense to me either!
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June 2023 by Mariah Edwards
Whoever answers the phone mon-Friday is really rude and grouchy I turned down needing help after she yelled .. not welcoming at all
