-
August 2023 by Samantha Y.
Awful service. Employees act like gang members. Had so many items rang wrong and was treated like the problem. No way to contact management. Has employees that were fired from other places for stealing.
-
March 2023 by Ann A.
The Rockford IL store is good, but some of the pharmacy staff at this location are horrible. Sometimes I have had a good pharmacy person help me who was very helpful and polite. But several times I have come across pharmacy staff who should not be working there. There is one person in particular who picks up the phone, puts you on hold, and then never answers the phone ever again. I did come across one who is an idiot in my opinion, who looked up my information and said there are no refills left, but when I logged in, I found I had 15 refills left. Next time if I get this idiot I will call in the store manager and report her. She obviously did not know how to operate the computer software.
-
August 2022 by Erica A.
The new drive up is nice. They are on time bringing out your order. The drive up service is nice and fast
-
April 2022 by John J.
It amazes me seeing all the negative reviews about this particular Sam's. On the same note, I guess I'm not surprised by all the whiny, entitled Karen's and Chad's that have nothing better to do but b**** and moan because the red carpet wasn't rolled out for them or they didn't get their way. This Sam's is the BEST and I've been shopping here for years. Never even gave the competition a look because why should I when they have everything I need right here. I've seen how some of you Negative Nancy's treat the employees here while I've been in shopping. Maybe YOU were the problem from the start, not the poor employee being stepped on.
-
August 2021 by Eagle O.
I liket this store for their food products and I used to go a lot but now they prices are going up and up .
-
June 2021 by Connor Ford
Sam’s club is the best. Can’t beat the prices
-
May 2021 by Theresa Bean
they advertised a trampoline for $199 and when you show up its not available. they say you can purchase online and pay your own shipping. we showed up at store open the day it was supposed to be available
-
February 2020 by Hope L.
Ok so last night which was 2/10/2020 My husband I went too grab some last minute items , and everyone was sooooo rude But ...... here comes Paul manager of produce I mean I get everyone probably was tired But still ..... Paul of produce , thanks great customer service Brends the greeter awesome Nancy the helper at the self check out Thx soooooo much for your patience and common curiosity....... much appreciated
-
November 2019 by Ikeaa M.
I will never shop or EVER work for this place again these people does not like colored people they use you for your worth ethic & when they don't need you anymore they get rid of you , I have never seen ignorant people in such a work place like this ever since I been working here I have had so MANY Issues happening here that I never HAD at any other job this place is so racist it does not make sense when they feel like your doing good they will FIRE YOU I literally helps out in other areas that they needed help in PACKAGED anything and everything volunteered for extra work etc .
-
November 2019 by Beth S.
Why do I have to pull my membership out everytime I come into the store. I have been a Sam's club plus or gold member since at least 2005. I dont like opening my purse at the door and taking it out of my wallet to wave it at the person at the door. It is also the credit card I charge on. Why would anyone in their right mind wave around their credit card... very disappointing gonna check out costco
-
September 2019 by Sharon C.
I left Costco to come back here. Sometimes I wonder if I made the right decision a month ago. Sams Club in Rockford have the WORST customer service counter employees 98% of them. They snap, they don't bother listening, they don't care, they're rude, and abnoxious. They do not want to be bothered even if there's no one in line. Only 1 person is nice there, ask for Suzy! Because of these experiences every time, I give it 2 stars. I hate Sams only because of their Customer counter. I never get a call from Mgr and I will now write Corporate.
-
July 2019 by Lexi N.
Mary at the gas station really has an attitude! I'm not sure why she came out to my car to give me sass she explained that the gas pump was not made to go over my car to pump gas on the opposite side of my car, when I had another attendant tell me that this was the exact point of the extension. Either way someone was wrong, (and it could have been the previous attendant from months prior) and Mary belittled me and was extremely rude about it. When I asked for her name she turned around and rushed toward me to point out her name tag and, quite frankly, I thought was was aggressive and uncomfortable. Costco can't come fast enough. I am happy to cancel my membership with Sam's club based off of the disrespect I received while pumping gas. I've never had an issue with customer service at a gas station before and Mary went out of her way to ruin my experience for some reason.
-
June 2019 by Sarah H.
Ordered a three tier wedding cake... It was GORGEOUS!!! Was perfect and everything I wanted. I asked them to leave their decorations off (2 fabric flowers, which were cute) and I added my fresh flower topper and other flowers. Moist and DELICIOUS! Tons of frosting!!! Will definitely order again from Sam's!
-
June 2019 by Susette W.
Sams club is so easy to deal with, they even accepted a return on frozen shrimp which I bought by accident and returned the same day. We have returned flowers that didn't last long enough, clothes, electronics ordered on-line ... no problem ever! They don't have a wide variety of any one thing but that do have some great seasonal deals! One other thing, every couple of years they move stuff (shelving and departments) around completely which I love because they CLEAN THE STORE while they are doing it! Never saw that happening anywhere else- just excellent. Builds confidence in their management-
-
May 2019 by george s.
Pharmacy Alert: They advertise the lowest prices, but will try and rip you off for hundreds of dollars at the register. (It actually takes 3 registers to order and pay at the pharmacy. I think this added aggravation of moving from register to register is part of the scam to hide the over-charges.) I've filled the same prescription at this Sam's many times and each time they try over charging me.
